Customers` Favorites
Customers` Favorites
“We had a great first visit to Cookie Chris! The service was excellent and the staff was super friendly. We opted for the 12-cookie box and it was perfect for trying different flavors.
Here’s what we got:
French Toast – A little firm, but had a fun Cinnamon Toast Crunch flavor.
Blueberry Crumble – Unique with nice little bursts of blueberry.
Vanilla Cupcake – My kids’ favorite! Soft and sweet.
Strawberry Cheesecake – My son loved it.
Orange Creamsicle – My mom’s favorite!
Chocolate Chip – My personal favorite—classic and not overly fancy.
My only small complaint was that they were out of three flavors when we arrived, and the display didn’t reflect that. My mom really wanted the peanut butter chocolate, but even with that, the staff still made it a great experience. We’ll definitely be back!“
Customers` Favorites
“Last night, I had one of the worst experiences in customer service of my life. My friend and I still could not believe how absolutely frustrating that situation was and how upset we were over some “cookies”. I have never come to Crumbl and had such a terrible experience. While, I will not be going into detail as to what happened, I do wish to say we returned this morning to lodge a more formal complaint about the issue.
We spoke with a manager named Mikayla (I hope I am spelling her name correctly) and I have decided that I want this review to be more about how she handled the situation.
To be frank, she listened to all of our complaints about the problem. From the severe rudeness to all of the individual issues we had with it. She was kind and legitimately cared about the issue despite it being 8:30 am and clearly not on her shift. She allowed myself and my friend to fully speak about the whole problem and addressed all of our concerns. I have to say that’s probably the best experience I’ve ever had with management hearing and handling an issue. I just wanted to come here and talk about how great Mikayla was and how satisfied we are with the way she handled it.
A lot of times, customers are not always correct but this all was truly not my fault. A simple legitimate apology would have solved this whole mess.
And to be clear, an “I’m sorry you feel that way,” isn’t an apology. Mikayla deserves a raise because at this point she is the only reason I’ll be giving this Crumbl another chance. So thank you so much to Mikayla for providing outstanding customer service. You are the best!“
“Best red velvet cake ever!“
Customers` Favorites
“Dylan did a Beautiful on my husband’s birthday cake. My husband loves carrot cake, and the carrot cake from Small Cakes is the best tasting carrot cake, I have ever had. The cake moist and simply just delicious!🎂. While I was in Small cakes, there was another couple that stopped by to thank DylAn for the cake he made for a wedding. They also said the wedding cake was delicious!“
Customers` Favorites
“Found this cute little bakery and so glad we decided to go in and take a look! Great friendly staff and the desserts were amazing! The pecan bars are to die for! We enjoyed the “sampler” , def. Will go back .“
“every single item I've ever tasted has been truly inspired by all the gods! if you want breads baked to perfection this is your spot!“
Customers` Favorites
“My family and I stopped here on the way home from our vacation. I had the monthly special black pepper and parmesan bagel. It was absolutely delicious. My wife had the breakfast sandwich with a nitro cold brew which she also loved. This place is awesome and we will definitely be back! 5 stars!“
Customers` Favorites
“I reached out from the far reaches of N. Minnesota, to order birthday cupcakes for my daughter, who lives in Williamsburg. Extraordinary Cupcakes was kind, helpful, and easy to work with, even over the phone. We ordered party cupcakes in two varieties, Marvelous Madagascar, and Inconceivable Coffee......and they were incredible, according to my daughter and her friends! Thank you!“
Customers` Favorites
“Auntie Anne's is such a classic go-to snack spot. We always stop by for the original pretzel with salt and a side of cheese dip simple but so good. The staff is always friendly, and it’s in a perfect location to grab a quick snack while shopping. The smell alone draws you in every time!“
Customers` Favorites
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“Hands down best coffee in the central VA/tidewater region! I drive out of my way just to get their cold brew because it’s the best around. Their building and their food all look straight out of a magazine. Everything is superb! HIGHLY recommend!“