McDonald's in Virginia Beach

“Visited today in the evening 8/10 and went through the drive through. The receipt has KS#13 and McDonald's restaurant 22468 listed. First order was a Dbl Qtr Ch MI-Lrg this the second time they've given me a Medium drink!
That isn't the worst of it all though, the person taking the drive thru order had an attitude along with her direct supervisor to the point when asked about the free apple pies they said we aren't doing that now he talked over her into system. Which wasn't true! This is third or fourth time in numerous weeks of ordering that we were told no and upon the next trip we'd get the free apple pies with the combo meal. The person at the window was rude and shut the window while speaking.
We've been going here for years, and this particular shift is horrible with a degrading attitude toward us as customers.
This trip makes me wonder if I want to go back. Notice the food is great is the service with certain shifts that are issues!“

“There are always issues at this McDonald’s location. Drive thru-either the lines are super long,wait time terrible and having to PARK while awaiting an order. Workers playing around or on their phones VISIBLY in store. Customers complaining during the wait. Do better!“

“Polite staff. Got the orders done quickly preventing a long line from building. Only visited a few times during a brief visit to Virginia Beach but they got my order right every time, which not all drive-thrus I've used can claim.

Vegetarian options: Doesn't have a vegetarian menu, but has vegetarian options such as fruit and maple oatmeal, breakfast sandwiches (you can ask for no meat), apple slices, slushies, black coffee and juice.

Dietary restrictions: Vegetarian options are very limited. If you are keto, go no bun and no sauce because of the sugars.

Kid-friendliness: I rarely eat inside but I sometimes see families with kids sitting down for happy meals.

Wheelchair accessibility: Wheelchair accessible parking and a curb that allows wheelchair access to get inside.“

“This store has always been better in my opinion than all others in Customer Service and overall experience! This morning, Stephanie was so patient with me ordering my coffee because I had no idea what to get? I usually just drink iced coffee in the summer but today first snow of the year in Virginia Beach I wanted a hot coffee. Stephanie was very patiently and helped me out. Definitely above and beyond I think the cold weather affected my thought process lol!! just wanted to share what a pleasurable experience I had thank you Stephanie“

“Best Mcdonald's on this side in my opinion. I've only had one mishap here, but it was dinner rush and mistakes can happen. But they fixed the mistake right away and very quickly. Other than that one time. Food is always hot and fresh and the customer service is good.“

“This is probably the premium McDonald's experience in all of HR. Was it perfect, no, but it was grand. The server, Dusk, was so kind and approachable whenever they delivered my tray and they food was about what I expected. It's never like it was in the 90s but with adjusted expectations it is pretty alright. My table and bench seat had some debris on it deom previous customers, but that didn't bother me. They have have touch screen games available which is the reason that we stayed over an hour. We were not told to leave and the atmosphere is pleasant! Busy but not frantic. I recommend this McDonald's.“

“I showed up for breakfast at 5 am. The service was really fast and the staff so polite. The scenery atmosphere is pretty cool and modern looking. I sat at the window seat. Not the best for eating at but definitely good for relaxing for a bit before hitting the road again.“

“I don't know what changes you made but I use to dread going here, but lately I've found the employees to be very efficient polite and on point with the food. Now this is the McDonald's I grew up with. It was going down hill fast, but I like the change
in this store. Thank you!“

“I come here often due to it being a quick & cheap option by my job and there three ladies that work the drive through is amazing. They give great customer service everytime and I know first hand that customer service is not easy. Much appreciated!“

“I choose to go to McDonald’s today because I was craving for the McGriddle. I love it. To me it taste like pancakes. I entered the store and it was so quiet and peaceful. I needed help placing my order at the kiosk and a young man came to help me. Very nice customer service. Everything very clean and neat.“

“Ordered 10 piece chicken McNugget meal with a large fry and a large Hi- C orange in the drive-thru, service was very quick. Employee greeted me at the window. Area of improvement: after receiving my french fries after I drove off, upon tasting them (cold), I immediately returned to the drive-thru window and requested new french fries. The employee immediately replace the french fries with no problem.“

“Visiting this location just for a quick sandwich. The wait time slightly longer than I’m use to. The counter staff was polite.

Note to management: I planned to dine in but the first section I sat at, the odor wasn’t refreshing for an eatery.

However, I enjoyed the item I purchased.“

“Awesome the manger was great very helpful and efficient the store was super busy he managed to greet and serve everyone with a great attitude there was another make worker who was awesome to he was bringing out the car order their personalities really shined the only downfall no ice cream and it was international ice cream day!“

“I live right down the street from this McDonald's and my family and I come in to eat or pick up food from the drive thru regularly. In all those instances, I have never had an issue with food, service or atmosphere (prices are another story, but heck, that's nationwide and business-wide lol).

But I would always recommend this McDonalds.

Clean, great staff, consistent quality (I emphasize the word CONSISTENT as I think a lot of food service businesses lack this. This McDonald's has consistent quality with regards to all aspects of this rating. Stop in and check them out for yourselves!“

“Mobile ordered n picked up curb side. The employee that brought the food was really a great guy. I think we had him go back in to bring the things we needed/wanted and not one time gave attitude. He smiled n got it. It was a nice. I'm sorry to have him go back n forth many times and VERY thankful.

Vegetarian options: Not really“