McDonald's in Virginia Beach

“If your old and retired and you find yourself a nice quiet place to pass 30 minutes before the bank opens at 9 this is the place to go. Very clean and fastest counter service. When the place is nearly empty you get the full customer service experience. I did notice the drive thru line was very full but little customers on the inside. They even brought my order to my table neatly on a tray and not bagged up.“

“I haven't been to McDonald's in a long time, I had a few minutes to spare this morning on my way to a job & I chose to hit the drive thru at McDonald's, I ordered the the steak and egg with carmelized onions bagel, it should have a little bit more onions then it would really make a statement, it was delicious.“

“This store has always been better in my opinion than all others in Customer Service and overall experience! This morning, Stephanie was so patient with me ordering my coffee because I had no idea what to get? I usually just drink iced coffee in the summer but today first snow of the year in Virginia Beach I wanted a hot coffee. Stephanie was very patiently and helped me out. Definitely above and beyond I think the cold weather affected my thought process lol!! just wanted to share what a pleasurable experience I had thank you Stephanie“

“There are always issues at this McDonald’s location. Drive thru-either the lines are super long,wait time terrible and having to PARK while awaiting an order. Workers playing around or on their phones VISIBLY in store. Customers complaining during the wait. Do better!“

“I showed up for breakfast at 5 am. The service was really fast and the staff so polite. The scenery atmosphere is pretty cool and modern looking. I sat at the window seat. Not the best for eating at but definitely good for relaxing for a bit before hitting the road again.“

“Best Mcdonald's on this side in my opinion. I've only had one mishap here, but it was dinner rush and mistakes can happen. But they fixed the mistake right away and very quickly. Other than that one time. Food is always hot and fresh and the customer service is good.“

“Dusk is an amazing employee. He remembers me whenever I come in and makes a connection every time. I hope he trains the new people on how to interact with guests so there can be more like him in your store! He is also always willing to help the guests who are older get the food to their tables and does it with a smile! Keep it up dusk!“

“People use the review section to bash workers but tonight I had the most wonderful patient customer service From Julian I believe he was a manager, but I was having problems with my McDonald’s app and he patiently helped me resolve my problem to help me order my food I want to thank you, Julien for your wonderful and patient customer service service like this in the fast food industry is hard to find.“

“Quavon one of the best customer service ever experienced in a McDonald's in Virginia Beach and the Hampton Roads area that includes Norfolk Fort Smith Chesapeake Hampton Williamsburg he has great customer service he knows how to respect customers United civil rights Freedom Equal justice experience that today 100,000% customer service“

“Visiting this location just for a quick sandwich. The wait time slightly longer than I’m use to. The counter staff was polite.

Note to management: I planned to dine in but the first section I sat at, the odor wasn’t refreshing for an eatery.

However, I enjoyed the item I purchased.“

“I choose to go to McDonald’s today because I was craving for the McGriddle. I love it. To me it taste like pancakes. I entered the store and it was so quiet and peaceful. I needed help placing my order at the kiosk and a young man came to help me. Very nice customer service. Everything very clean and neat.“

“Ordered 10 piece chicken McNugget meal with a large fry and a large Hi- C orange in the drive-thru, service was very quick. Employee greeted me at the window. Area of improvement: after receiving my french fries after I drove off, upon tasting them (cold), I immediately returned to the drive-thru window and requested new french fries. The employee immediately replace the french fries with no problem.“

“One of the best ones here on the shore great friendly employees they work hard to get your food out. They also never forget a face. They remember your name. Sometimes the food is messed up but not a big deal. It’s on days they are very busy but they never disappoint. Some of the staff in there need a raise.“

“Today, we had a wonderful experience ordering/dining in for breakfast. Isaiah, our cashier, was amazing—friendly, efficient, and made the ordering process smooth and pleasant. Junior, who handled and distributed customer orders, truly went above and beyond. Our food was nice and hot just the way we like our breakfast.
With our order, we got decaffeinated coffee, but it wasn’t brewed to our liking. We ask Junior if he would kindly make a fresh pot. He asked if we’d prefer a fresh pot of regular coffee instead, and when we agreed, he made it—and it was absolutely delicious. That level of attentiveness and care really stood out.
While taking care of their regular patrons they also had a large group of young teenage boys who were participating in a wrestling championship there in Virginia Beach and what was so amazing was that the line was moving at a very fast pace with the large group.

It’s always refreshing to receive such excellent customer service. Junior and Isaiah made our visit enjoyable and are a great representation of the team. They provided outstanding customer service.“

“I visit McDonald's on Bonnie Road in Virginia Beach five times a week for breakfast. Danielle and.Dayonce Are the highlight! (Besides the food, of course) Very nice people love seeing their happy smiling personalities first thing in the morning“

“Had a great experience today. Got 2 double cheeseburger, planes. Had a wonderful conversation with the lady that took my card. And then proceeded to get 2 single cheeses all the way. So I went back in and asked for my 2 double cheeseburgers playing. So she gave me a single cheese. Plain 2 single cheese plains. Which is fun? What $7 for a double cheeseburger is a lot? Thank you for making me laugh today. And great service“