McDonald's in Norfolk

“My lady at the first window that sounds like a robot is an absolute saint. I thought she was a legit robot taking my order until I got to the window and heard her taking somebody else’s order. She is always a pleasure to interact with. And always very uplifting. Keep doing your thing girl!“

“This is I recently visited the McDonald's on Little Creek Rd, and it was a thoroughly disappointing experience. The drive-thru line was excessively long, causing a frustrating wait time. Inside, the restaurant was overcrowded, making it difficult to find a place to sit. Additionally, the cleanliness left much to be desired; tables and floors were noticeably dirty. Overall, the service and environment at this location were subpar, making it a frustrating visit.
However, I the food was decent tho“

“I went to the drive-thru at 3:49pm I placed the order for a fish fillet and fries and a cup of water the service was fast of course that was not many cars in the Drive-Thru when I made it to the second window to pick up my order the young lady did not have people skills she not read back my order to make sure I was getting the correct order and she did not say thank you.She very rude“

“*Long post alert* Since moving to the area, every time I visit this location, there is always a mixup with the items that I order or it is completely wrong!! Anywho, today there were landscapers cutting the grass near the speaker that I assumed made it hardfor the person who was taking to order to hear me. Once I repeated myself multiple times,I drove around and went inside. The manager at this location was the one who took my order and she was very nice(Kiki) I placed my order and then asked her. Why was this location like this? She gave me her reasons. 😬 I told her she was the first person that I have met since coming to this establishment that was patient, polite and took the time to make sure my order was correct. Now, if everyone at this location can be a *Kiki* they would have less complaints. I commend her!!!“

“Just came in and very impressed with the remodeling they did, the service has gotten way better.. but the only thing I would say is if this is even the manager on duty he was yelling pretty bad at the staff as if they don’t know what they are doing the manager even woke up my baby. There’s just a way to speak to your employees and he was pretty rough to them“

“Adrian, took such great care of me and my mom, she's so nice and has a wonderful personality! One of the nicest workers I've ever met on drive thru, she was so considerate and kind 🫶 I fell back in love with this place all over again!“

“Really can't complain. Went to the drive-thru for a sandwich and a nice coffee and came out the drive-thru with a sandwich and a nice coffee. The lady who took my order was just as friendly and nice as the gentleman who gave me my food. My sandwich was hot and my iced coffee was cold. I received napkins in the bag and a straw couldn't ask for more from a McDonald's drive-thru“

“Always clean, always friendly. Can get busy at times but staff work well together to try and make wait times as little as possible. I can honestly say this is one McDonalds who doesn't need a third window! They actually get your order right the first time!“

“Very nice neighborhood fast food restaurant.
Under new management and operating much more efficiently now. Food quality is backup to where it should be and the staff is very friendly and on the ball. The shop itself is very clean and comfortable. As fast food restaurants go you will not be disappointed so go have a nice meal and then walk the 2 short blocks over to the beach and have some fun in the sun.“

“*Update again* Looks like doing new hires and management has been on site, much improved and rating up for that.

*Update* They have really dropped in service. Today they lost my order. After waiting 20 minutes there was not even an apology. On a normal day. There's horrible wait times now

Self serve order system but not bad“

“Bought a large sweet tea today at the Hampton blvd. McDonald's that I needed to still add more sugar to make it drinkable for me. It happens at some of them. Do they taste test the tea to see if its sweet enough? I know that everybody's taste is different. Also I wanted a chocolate shake and the machine was not working. I sure wanted one, but its ok. You're still good in my book.“