McDonald's in Newport News

“We waited about an hour in the drive thru last night, no body was at the pay window and there was one individual at the hand out window and it was a kind short white girl who seemed a little too stressed out I felt terrible for her, the gentlemen with dreads at the drive thru ordering screen and pay window messed up our whole order and she was kinda enough to remake it quickly and efficiently, thank you to whoever that girl may be and I hope ur day and time there gets better, whatever the managers are doing need to step up there game 2 employees told me the management was not doing anything to help, I also witnessed people just standing around and sweeping with cars around the building instead of helping the crew and that’s why they are so far behind on orders and delaying everything and everything was messed up, get that girl a raise or management she deserve it and then some. I hope ur not too stressed out u deserve better then that“

“I’m not gonna give a review yet cause I haven’t ate the food, but I will say for a McDonald’s to have only one drive-through line and when I say they moving us through this 403 this is the fastest McDonald’s I’ve ever been to when I say I want fast food this is what I mean everybody deserves a raise in this 403“

“This is one of the remodeled McDs, which will now be a top stop on the way to/from OBX. Just want to call out the stellar manager who we overheard training a new employee - (paraphrasing) make sure the area is clean, that the food/order is correct, and the customer is comfortable - these things will make customers want to come back.“

“The gentleman that took my order was one of the nicest people I've ever dealt with at a fast food restaurant. I was passing through on my way to richmond. I was just grabbing a small french fry. They had it in my hands in under a minute piping hot. I will be stopping here on my way to Richmond from now on. I just wish I knew his name well next time I see him I'll make sure I give him kudos I'll edit this“

“The staff working there tonight during the dinner rush work well under pressure. Mainly the night manager and the front end worker with the long braids. They handled a lot of chaos in a professional manner even while customers were being difficult. They forgot some of my food and I went back and they fixed the issue quickly.“

“I visited this location this morning. I was mistakenly charged for someone else’s order, Management refunded my money and didn’t charge me at all for the inconvenience. Offered me a drink and sent me on the way. No questions asked. Very polite, corrected my issue and apologized without an attitude. Good job!“

“I came thru this morning and had been having a ROUGH WEEK! No sooner had I pulled into the drive thru I heard a warm welcoming “ GOOD MORNING THIS IS MS. Jean” … did my day turn around. She asked me how I was, she promptly and politely took my order and my mood lifted instantly. Thank you Ms. Jean ( and also thank you to the wonderful polite man who gave me my order as he is also very warm and professional) for making my morning just a little better. Simple kindness goes a long way. 🥰“

“They need to let us know how many burgers have been sold since its opened. Anyone remember the old arches sign had millions then billions, now they just seemed to give up on keeping track .......I'd like to know how many have been sold over all these years. Wouldnt you?“