McDonald's in Williamsburg

“I went inside to order my food, and I still had missing items in my order. They forgot 1 burger and the sauces for my kids' nuggets. I only go to McDonald's once in a while, it would be nice to know that my money/time isn't wasted.

Parking: This inside a small shopping center there is parking spaces near McDonald's or you can park in the shopping center.“

“I do not like surveys nor write reviews but I definitely have to because it well deserved. I have visited this McDonald's before through the drive thru. About a year ago I went in to purchase something, but I don't remember my day looking as positive as yesterday around 4:30 to 5pm. I took my grandchildren because they wanted to eat and play if they had a playground. I wasn't familiar with the ordering kiosks, or the process after ordering. I did it as I could, with the help of my 2 grandchildren, ages 8 and 9. We sat down at the table and a few minutes later I went to the counter because I didn't know if I had done the purchase process correctly. As I got closer I noticed a very excited customer running in, as she walked to the counter she was being loud and rude to one of the employees. I will tell you that the employee remained calm, looked at her without any gesture, kept her head up high, treated this customer with great kindness and respect to the point where the customer closed her mouth in shame, took her food, turned around and left, not receiving the response she expected. She thought the employee was going to argue back but sadly for herself, she argued alone. After the customer left, I approached the employee and told her that I congratulated her for how she handled the situation, that she shouldn’t let anything or anyone take away her peace and she responded very calmly “I put myself in her shoes and I understand her but I wasn’t the one who served her, in order to understand her more and serve her better, I tried” and yes she did! wow! I am definitely not used to seeing or hearing a McDonald’s employee be so professional. Without belittling others. She then patiently and kindly guided me through the checkout process to make it easier for me next time, brought me drinks and then food for my grandchildren and I to the table, extremely organized and freshly made. She was respectful and had a smile on her face the whole time. My grandchildren definitely felt safe and I was very happy with the experience at that place. The name of the employee who served me is Tanidra. Beautiful lady. I don't know if she is the manager or the cashier but the way she treated us was so nice that I forgot I was in a fast food restaurant. I am extremely grateful for the way she served us and treated us, she made us feel very special. I am going through very difficult times in my life with my dad's health among many other things and I needed the peace and respect I received by her. For many that might not mean anything but for me it did, because it felt like a breath of fresh air in the midst of an overwhelming year. I had never been treated like that in one of these restaurants. The staff that day was definitely very cheerful. I loved the atmosphere. We didn't want to leave. My grandchildren want to come back soon even though there is no playground 😄, they had fun and all thanks to Tanidra and her lovely team. We took a couple of photos & one of them was with my grandchildren, but I'll only share mine for safety reasons. Thank you!!!“

“This location is always very clean inside In-N-Out it almost feels like it's in an upscale neighborhood. Whoever does the training at this location is thorough even newer employees seem seasoned.

Wheelchair accessibility: The restaurant is situated so that you're not going up or down any steep hills you are wheelchair and kind of across the hill. That is to say it is easily navigable in a wheelchair.“

“I ordered a Big Mac meal in the drive thru on July 25 and it was the best one I’ve ever had.
The guy at the drive thru was kind and efficient (long black hair, not sure of name.
Thanks for a pleasant experience! Fries were on point too!“

“The cookies and pie I ordered through the app were not available and had to be refunded. The restaurant was also out of Dr. Pepper which is a small issue, but was disappointing to my daughter nonetheless. The food that we did receive was correct, hot, and met expectations.“