Sandwich Shop • $
“I grew up in IL, so I'm fully on the JJ train.I'm still sad that the cut out the sprouts years ago, but this spot is everything you'd expect: fast and on-point.My only disappointments have been that they have run out of iced tea and the jalapeño chips on a couple of occasions. And since COVID, it seems like they never anticipate that anyone will actually sit down to eat (which I'm sure is often true). There's sometimes things like napkin inventory out on the customer tables.Either way, go JJ!“
“Two days ago, I had a less than ideal experience with this store. I ordered delivery. Not only did I not get the drink with my combo, but the driver left it outside my workplace for me to find, and did not come in the building. I only found out when a coworker found it outside and brought it to me.Now, the reason for my 5 star rating is this: I reached out to Jimmy John's about this experience, and the Area Manager for the Madison Jimmy John's location responded to me, apologized for the mistake, and offered me a free combo.I wasn't looking for free food (though I do appreciate it of course- who wouldn't). I'm also in customer service. I know mistakes get made and not everything has a happy ending, and I appreciate the quick response to me and the effort to make me a satisfied customer. I would whole heartedly recommend this location as well as Jimmy John's locations in Madison in general, now knowing that if a mistake does get made, they will take the time to make it right.“