3.9
Good
431 Reviews
2430 Humes Road, Janesville
Customers’ favorites
- Red Robin Gourmet Cheeseburger
- Simply Grilled Chicken Salad
- California Chicken Sandwich
- Whiskey River BBQ Burger
“DOESN'T RECOMMEND!! (the fact that there is no way for me to change it to "doesn't recommend is pretty concerning. You have this set up to only say thay someone does recommend?? 🤔) Today is my birthday. I've always loved Red Robin and wanted to eat there tonight with my family. I called Monday on my lunch break and they said they don't take reservations and to call back the morning of around 11am so that I can put my name down for the dinner rush for that evening. So, I call back today around 11am, like I was told and was told they can't do that. If they're full there will still be a wait and that they're not sure why someone told me to call because they're "call ahead" wait list doesn't start until about 4:30pm/5pm. She said she would just add me to that list when they start it later tonight. Then I call back to let them know that my party had gotten a little smaller, as a courtesy to them, and I was told they had no knowledge that I had ever even called!!! Three phone calls were made and no communication was passed along. Red Robin, please learn how to communicate with each other. Train your staff on your policy for your "call ahead" dinner wait list so that every employee is on board of how it works. I found somewhere else to go to that GUAREENTED no wait for us. I highly suggest you use your down time when you're not busy to get better organized. Also, when I told Jessica, the manager, that it's fine and we would just find somewhere else to go, she simply replied with, "that's fine and have a great night." She expected me to know the names of all the people I talked to. Umm, shouldn't you know my name and party information since I've called three times? Won't be back anytime soon 😡 (Janesville, WI location)”
American · $
