McDonald's in Phoenix

“I stop at this McDonald's (16th street and Glendale) about 3 times a week on my way home. Every time I see David it is a great interaction. The positivity, helpfulness, kindness! It's amazing! I could be having a bad day, and this guy's energy and attitude will turn that around! This world needs more people like you David! Thank you and the team you have there! Your great!“

“For the sights to see outside such as the sleezy 8 motel and the unhoused all around the food here is pretty decent (sans filet of fish) whoever sets the syrup ratio for the soda machines is a true legend. I work down the street and hit this up from time to time. It's definitely one of the better locations.“

“I haven't been to a McD's in a while and it's sad to see they've made the interior bare bones. You don't serve your own fountain drink (so no more refills) and there's no station to get ketchup (just to go pouches). The workers here seemed nice and have me good customer service though.“

“This Mcdonald's is quite local to me i'm sure I am a familiar face to many employees here!
The service is always great from the staff at this location, always clean, served in a timely manner, and I hardly have any problems! A most notable hard-working Manager is Oscar.
He is quick to make sure my order is completed, asks if anything is incorrect about it, and is always willing to help with a smile on his face!

Runs The Restaurant very well! I'll always be here.“

“It was later at night when I went, maybe around 10 and one of the workers there was chatting it up with some of the customers which I thought was really cool, he had an all around cool vibe. I asked for some water from another worker and he informed me about a fun fact that it's illegal not to serve water to people in the state of Arizona because it's so hot. He was very nice to me also, thank you guys“

“Friendly and welcoming… busy like always it’s McDonalds y’all , workers hustling and smiling while doing the job at hand.. morning management attentive! Alejandro was at the register but hustling to make sure the wait wasn’t crazy appreciate ya !!!“

“Its McDonalds so its as expected the great thing is its right off the freeway and perfect for pit-stop during a road trip for kids to play. The only problem is theres lots of homeless people and they stay in the only restroom with a changing table, we were there for over an hour and could not get in to change our kids.“

“I honestly have not been able to eat at McDonald's for years. I take my daughter to play at the play place but since I have been going to this one I have been able to start stealing fries again. Their fries are fresh and the nasty oil tast does not stay on the fries.“

“Never in my life did I think I would ever leave a review for a McDonald's, but I have to say out of the thousands of McDonald's I've been to over my lifetime, the staff at this location have to be some of the kindest and most professional that I've experienced. Every single time I leave there I just think to myself how nice these people are, which honestly is a breath of fresh air. Whatever it is you all are doing, keep doing that!“

“Long story short Today 11/26/25 my wife and I came to have lunch and REST a little while our 3 kids play in the playground. We are exhausted since we are relocating to another state Tuesday night. We would like to greatly thanks CARLOS for going above and beyond with the service, he did something that make my wife day a better one. Something as little as switching my wife’s French fries 🍟 that got cold and saggy by the time she finished changing our son diapers for a fresh ones. Thank you Carlos.“

“It is Wednesday December 4th @ 9.30 a.m
I had to write this because it's rare to see this type of performance at a fast food location.. First time eating and dinning in at this location, hands down the best service I've received at a McDonald's. The cashiers were very friendly and accommodating. Thank you guys for your hard work. As soon as they see you come to the counter, they approach you to make sure you're ok. Not many McDonald's locations do this and it really matters. Everyone was doing great. Very happy customers here..“

“I want to thank the creator for sending me to this McDonald's, Brisa treated me very well, just as a person should be treated, and as a customer service I recommend Brisa for her nice attitude and good communication with the customer. Keep it up breeze and thank you for serving well.“

“Food is good and all but recently the last month or two. From 4 vists. When you order the big mac there's 4 or more TBSPs of the mac sauce in it. And when you bite into it, it all comes out. And it just tastes just like sauce and a smidge of meat.

Please, please, please, please, please quit putting so much sauce on the burger. And this is the only place out of the other McDonald's I've been too with a TON of sauce on. So please cut it 1/4 of the sauce. Or whoever is putting the sauces on them put somewhere else.“

“Everyone was so friendly when I came in on April 25, 2025, at 9:16pm. It’s not every day you come across a whole team that’s just very nice and sweet. The food was well McDonald’s but it was good McDonald’s not the dry McDonald’s, but honestly, it was everyone’s personalities that stood out—especially the lady at the front with the kind of curly, blond-ish hair. She really made my night. It’s so refreshing to see genuine people out in the world, and it’s even better when they’re the ones you get to interact with.“

“I was shocked because they were so busy but they still got my order right, I don't mean to be a pain but I do order no salt on my burger., food was fresh, place was clean and being cleaned constantly. No crappy fries in the kids meal like most places do. Manager was attentive and staff was on it! Thank you for being a place I can bring my daughter to play!“

“I’ve only ever been through the drive thru, but every time the employees are very kind and polite. I’ve gone to other McDonald’s where they don’t fill my drink all the way or don’t give me extra ice like I ask for with my soda, and this one always follows through. Fries and food have always been hot and seasoned! No complaints here! :) I usually don’t complain but I’ve truly had a good experience here.“

“You get exactly what you expect with this McDonald’s. I love that they have brought back the two for five menu, and while I primarily stop for breakfast, I can see how this would be a great cost to save for lunch as well. Staff work hard to keep the line moving quickly through the drive-through, and I have never had an issue with my order. Depending on when you visit, the line can back up quite a bit, but that is primarily due to its location. The coffee is great, the fountain drinks a are always well carbonated and not lacking for syrup. Perhaps the best part is that this McDonald seems to be one of the few that has a functioning ice cream machine. You definitely can’t go wrong stopping at this location..“

“Oh my gosh I just left there, asking for a coffee and being me looking for the most caffeine. Bam they made me a coffee that is gonna have me coming back for a while. Cheers to the Saturday morning crew I am ready for work thanks to you all“

“Desiree at the window is the best employee you can possibly have. She needs a promotion and a raise. She's so friendly and she is always so accurate with my order every time I come she has such a pleasure and they always look forward to seeing her. The food and the other employees are amazing. The store is always clean. Hot fresh food every time“

“I always go to this McDonald’s when I have to do shows in the area. I have to say the staff is always friendly to me when I go there. The app hates to work and the staff is very forgiving of when that happens and makes sure I get the right discounts. Also this has to be the coldest place I have ever been too lol that’s not a bad thing in the AZ heat. This restaurant is amazingly cold idk why but ya very cold. I love it don’t change that it’s a great break from the heat!

Always clean when I go in as well.

McDonald’s food is not really
5 star worthy but at least this
McDonald’s is“

“It’s a very standard, very serviceable McDonalds. Depending on when you visit, you may get a long line but the staff busts their butt to make sure it keeps moving. I haven’t eaten inside so I can’t speak to that, but honestly, what you see is what you get usually.“

“This place is like any other McDonald's. I have the kiosk set up so you can order through them. No more counter service or to a minimum because most employees are in the bag taking care of drive-thru orders. So they've really negated the Frontline customer experience as far as welcoming customers. But we have now essentially taken McDonald's as just a quick bite to eat and not an overall experience place when we decide to go“

“Hmm depends on which McDonald's you are going to because different McDonald's have way better service than the other ones. You just have to find out which McDonald's are the good ones who take pride in their job and are happy to help you.“

“Here’s a long, dramatic, shocking-in-the-best-way review for Maria R., packed with emotion, humor, and that “I can’t believe I experienced this at McDonald’s” energy:

⸻

If I could give Maria R. at the McDonald’s on 7th Ave & Indian School a thousand stars, I would, because what I experienced tonight was not customer service… it was a full-on spiritual awakening served with fries.

From the moment we walked in, Maria didn’t just take our order — she took our hearts, our stress, our entire emotional baggage, and handled it with more care than half the people in our lives ever have. I swear this woman must have been trained by angels, licensed by heaven, and blessed by the universe because the compassion she showed us was almost shocking.

And I mean SHOCKING.

At McDonald’s??
On a random night??
On 7th & Indian School???

Ma’am, I was not prepared.

Maria R. greeted us with a smile so warm I genuinely questioned if I’d walked into the wrong building. She treated us like we were her own family — and not the family you roll your eyes at during Thanksgiving, but the family you actually love and brag about.

The way she listened, the way she spoke to us with kindness, the way she made sure our food was fresh, correct, and handled with actual human care — I have had nurses, therapists, and airline staff treat me worse. And yet here’s Maria, in her McDonald’s uniform, out here healing the community one order at a time.

At one point I’m pretty sure the room got brighter. I can’t confirm if the lights changed or if Maria’s love just radiated that hard.

She is the definition of going above and beyond.
She is the reason people believe there’s still good in the world.
She is the unexpected blessing you don’t see coming but desperately needed.

If McDonald’s corporate doesn’t give this woman a raise, a crown, and maybe even a national holiday — I will protest. Peacefully. But dramatically.

Maria R., thank you for treating us with genuine human compassion, real love, and kindness that shook us to our core. You turned a simple food stop into an unforgettable experience, and honestly? You deserve everything good this world has to offer.

McDonald’s, hold onto her tight — because an employee like Maria doesn’t come around often.“

“I'm giving McDonalds a solid 4. I love the McDouble and the sausage McGriddle 2 for $5.
I think it's the best burger and breakfast sandwich with the best price. I appreciate McDonalds for the business that it is and giving affordable options. May not be the healthiest however it taste good and it's convenient.“

“This is the best Mac's house I have been to in a long time, although I don't eat fast food that much anymore. I would recommend this fast food chain where u are and are considering something quick and good to eat. McDonald's strives it offer hot food and quick service, although prices are up at all fast food places McDonald's is #1 in service and quality“

“Fast is good, too fast and cold not good... I am one of those rare people who likes his food hot. I don't mind waiting when it comes to me that way. Service in most cases are great.. but almost always the food is Luke warm or just flat out cold
They should offer a hot off the grill or made to order options“

“THIS PLACE HAS NO CUSTOMER SERVICE!!! BUT WHAT DO YOU EXPECT FROM A BUNCH OF KIDS!!! NO LEADERSHIP OR ACCOUNTABILITY!!! AND YOU WANT TO BE PAID MORE??? C'MON MAN! LOL I HAD TO WAIT FOR 20MIN AFTER ORDERING IN THE DRIVE THRU AND THEY STILL CAME OUT WITH THE WRONG ORDER, AND WHEN I GO IN TO SEE WHATS GOING ON, T H E Y R E U P S E T ! ! LMAO 🤣 GOOD LUCK
DONT GO TO THIS ESTABLISHMENT“

“People often don’t understand how difficult it is to perform at a high level in a customer service capacity. I’ve done it for decades and it takes a toll. I was talking with a woman here named Jackie, who was giving 110% to each customer and I was shocked to learn that she not only was performing at an elite level re: customer service with every person, but she also just had a baby a week ago and she is already back in the grind!!! This restaurant is exceptionally clean as well… I would venture to say it’s the most clean McDonald’s I’ve ever seen in my life… As I sit waiting for my meal, I can literally see that the spotless table that I’m sitting at was just recently wiped down- this NOT how most McDonald’s locations are… I sure hope you guys are taking amazing care of Jackie, because if you don’t, I very well might try to steal her so that she can run my business… She is one heck of an ambassador and is certainly cut above any regular employee anywhere… McDonald’s mgmt you have a district or area manager here… Jackie you have an exceptional/rare way about you… You would do very good in real estate or other presumably far more lucrative endeavors… Keep it up and don’t let the world get you down… That attitude will carry you very far in life as long as you have the right vehicle-thank you for the incredible / noteworthy service.. McDonald’s upper management, send in an undercover customer and have them interact with this woman when she is unaware that she is being watched… You’ll see what I mean. By the way I asked Jacqui to tell me what kind of review would help her the most and then I left this review, she did not ask me to do anything like this for her- it was my idea- thanks for reading and for hopefully giving Jackie a raise“

“This McDonald's is good but they don't have the play land here. It seems like it's bigger than most McDonald's as far as seating. I ordered a Big Mac meal. It seemed like it was pretty fresh especially the lettuce was nice and crispy like it had just been cut and the French fries ? were fresh right out of the fryer. As far as the cleaning of the place it was immaculate. The customer service is great.

Parking: There is plenty of free parking.

Kid-friendliness: All McDonald's restaurants are kids friendly.

Wheelchair accessibility: There is wheelchair accessibility.“

“I rode by once and thought it was a normal McDonald's but later I walked up and found out there is no lobby but you can still order outside. It would be nice if walkers had a bench to sit on and eat. Enjoy the outside lobby eating LoL.“

“This McDonald's was great.
They were very busy and I am sure theyaways are. They were very fast.
10 people in front of me in line and it only took 5 minutes. The food was also fast. Less than 5 minutes.
The food was very fresh and hot.
Great McDonalds“

“The wait time was pretty long but worth it at the end especially because of the one employee (can’t remember his name but he was hispanic and kinda short) was very sweet especially when he forgot the shake but made up for it giving me and a bigger size thank you:) (11/30/24 @10:45ish)“

“We went to 2 different Burger King before we came here lol & one thing I can mention is we ordered the same thing different food of course & we ended up saving 12$ here we went through the drive thru & they had a friendly service & food was great I'm not cheap but I was quite excited I saved 10$ haha I have no idea why“

“I went through drive thru around 2pm on November 22, 2025. They gave me my soda and had me park for food. However it was taking a long time and I noticed other customers were getting food before me even though they were behind me. I had to get to my job so I went in and asked for a refund and why. I also said I need to pay for the soda of course. Not only did they apologize, refund me no questions asked. They also gave me the food. Evidently the burgers took longer for some reason. I wanted to say thank you so much for the great customer service. I will be back. 😀I know customer service can be tough so I wanted to give appreciation.“

“I order breakfast on the app like 15 minutes prior to getting their so its ready when i arrive. It is a busy time during the week and place so the drive thru is always a good few minutes to wait in drive thru. Always friendly and polite employees and appreciate that. No matter what my food is fresh and hot ...coffee right like 80% of the time but it's all good.“

“I actually just had to use the restroom here. I am an older lady and I stopped at Jack In The Box to use the restroom on 19th Avenue and Van Buren and they completely turned me away. However, I went to this McDonald's location and I spoke with Angelica the cashier and she graciously and immediately opened the restroom door for me as she could understand that I really needed to use the restroom. It isn't so much that I rate this McDonald's a 5 for the food, because I didn't order anything, it's for the staff and the milk of human kindness I experienced through this individual. Thank you McDonald's for hiring such a wonderful staff member such as Angelica. 💕“

“I went to the McDonald's in Walmart Supercenter and I purchased 2 $1.00 cheeseburger ?, small fries ?, and a large sweet tea and also the service there was absolutely amazing, because it was quick and also my meal was freshly cooked and hot ?. In which, I really appreciate it coming from McDonald's fast food restaurant. I enjoy the meal very much so I look forward to returning to this particular McDonald's restaurant again.“

“They take ebt but for some reason the evening shift won't take it. Regular employees think because they don't know how to do it that means they don't take ebt. Kinda annoying but the manager usually steps in to process my payment. 9/10 they're friendly about it. 1/10 they make a fuss, but still process my payment. Food and drinks are what you expect. I like they're to go bags for drinks.“

“The hours on the door says they're open until 11:00 p.m. for the dining room but when I walked up on a Saturday night it was not even 9:00 yet more like 8:50 and the doors were locked so I had to go to the drive-thru.
I went through the drive-thru place my order and they got my burger wrong when I told them I didn't want pickles or cheese I got pickles and cheese when I asked the guy at the drive-thru about it he said he didn't hear me say that I didn't want pickles of cheese.“

“I had such an amazing experience, I made a mistake on my order by forgetting my food in the drive through, I drove a way without getting it, and when I realized it I came back and the manager Cynthia, was so understand and accommodating that she was able to replace my order y no charge. So sweet. And amazing customer service“

“Since I just got out I had to get some McDonald's, I remember when we gave them the W. Anyway staff at this location is nice and polite, food was hot, french fries was done perfect I got to say this a good location. The restroom was clean and smelled clean.“

“The food is always hot anf fresh. I order ahead on my McDonalds app and pick my order up curbside, they are really fast. The Mcdonald app, you earn, and can use your reward points for free food, its great. When the drive-thru is really busy, I just order ahead, and pick up curbside, Lots of times its quick. Enjoy!😋“

“The young lady that’s usually at the last window with the cross necklace I think her name was Elana she has the best attitude and sweet spirit I experienced in a long time in the fast food industry. She always create pup cups for my spoiled dog lol McDonald’s is a very rare occasion for us so it’s nice to be met with good interaction and service, and for the most part food is mainly hot and fresh.“

“Kim was stellar and me and my service dog Steve deeply appreciated her warm, professional level of care and service today! She really not only made our day, was kind and I also watched as I sat and enjoyed my meal what's my service dog as she stayed very calm under pressure being so busy today as this location is every day. Every time I go to this location they always get my order right there efficient and I really did appreciate creating a memory with my service dog Steve because of Kim today of all days! If any of her management team read this I hope she gets a recommendation & recognition for her level of customer service and care!“

“The drive-through the Automatic system ask you questions and they aren’t ready. It should say please wait a moment. Also they ask for your Oder and don’t listen to you having you repeat when they should just say hold on. The bonus they put you on hold for a small order and take the other car that got there while you were waiting & they have a $50 order so you wait even longer 🥴“

“I've been coming to this location for years. I have to say the service is amazing. I had a little error on my order and I kindly addressed it and the manager was so very sweet and nice she apologized and fixed my order. The amazing energy she has given me is amazing. She has displayed great customer service. I know sometimes things happen but the best thing was that she understood my concern and made it better. Great experience of service and quality food 👌“

“I gave this McDonald's a five star rating because of the fact that they did not bother me even though I have a number of bags with me. They seem to cater pretty well to the homeless. If I'm not mistaken the bathroom was out of toilet paper. Other than that it was a fairly pleasant experience.“

“Late night drive thru crew was on top of their game. Service was excellent, swift and fulfilling. Normally I hate drive thru, but tonight it went off without a hitch. Food was as ordered in all details.
Thanks again McDonald's! You made 1 dad and 4 girls happy. 😎👍👍“

“Both McDonald's here in Maricopa are the best. Excellent employees'fast services and always greet you with smiling 🌝. Place neat and tidy love. Keep up the good job, and thank you so much for your service. May God bless you all.“