McDonald's in Mesa

“I want to thank Alex and Arianna for going above and beyond to provide quality service.. I prepared an order on the kiosk and there was a slight mix up however the manager and Ariana were so kind and professional and willing to help. I just want to thank them for providing quality service.. great job to that manager Alex and the staff Ariana keep up the good work.. I love my double quarter pounder with that special spicy sauce 😋“

“Can't say enough positive about this store. I've been coming here for years, rarely do I have an issue. I've only ever had typical drive through problems here, and even those are quicker to resolve than any other fast food restaurant I've been to.

Because of, that I think I have a bit of an unfairly high expectation of this restaurant. Today, I came in and had, what id say, was a small issue. I think the voice box wasn't working (possible an employee missed it, but it happens) and I had let a few cars go through the other lane. There was a car behind me, who had to back up and go to the other lane, and by the time I did the same, there were five cars ahead of me.

So I just decided to go in, and admittedly I was a bit annoyed. But 99% of time they're great. But a manager helped me so I figured I would mention what had happened to her. I have to say, I really respect the way she handled it. She brought the issue up to the team almost immediately, she was quick to fix the problem, but not rude to the workers. She apologized, what I thought was sincerely, and asked if there was anything that could be done to make the situation better. And then I received incredibly hot and fresh food. Just wow. Very impressive

I love this location, and even without this interaction I would still come back here. But today, really cemented that. I'm sorry I didn't get your name manager, but whoever was working around 3:45 on 04/16/25 is a beast.“

“I went in yesterday at around 3. The store was clearly understaffed. They were out of ice,straws,receipt paper and more.

>>>>> BUT <<<<<<
the reason for my 4 starts is due to the ONLY guy doing anything. I didn't get his name but he DESERVES raise. People were complaining left and right about cups, ice ect.. He was very fast and professional while having a greeting smile the whole time with no help out front! The manager in the black shirt was there walking around like nothing was happening. They were extremely busy,you'd think the manager would step in to assist. That man deserves more then they're doing for him. At one moment I notice him walk outside to bring someone their order,he stops to take a deep breath then walks in and continues working hard. At that moment I could tell he was so worn out,but you'd never guess it by how he switches into work mode as soon as he stepped back in the restaurant.

McDonald's do better better for him!“

“I ordered on my McDonald’s app at the McDonald’s in Southern. And when I got there, they were closed due to getting there. Intercom is done. Didn’t say on the app that they were closed nothing. Very unprofessional with that, but I ended up calling on a school McDonald’s because it wouldn’t let me cancel my order. And a nice supervisor named Annalisa and the manager sarai Told me to come to their McDonald’s and they Will give me my order that I ordered for having a bad experience. Very nice and that’s what I call. Great customer service. I think McDonald’s need to work on their app to let people know that it’s closed before they just spend money. And drive all the way to the store“

“What do I get out of this? 😠😭 Lol. I did have a Dirty Dr Pepper. A new drink flavor. I met a pilot. He also is an instructor. Canadians get ill here quite a bit it seems. The medical flights. He loves his choice in careers. Less money than flying most of his days away. Here teaching and life saving travel. I just couldn't share my troubled thoughts with someone who is living the bettering the world mindset. If I did the buy one get one on the receipt that could be shared and 2 people would save like $2.30 each. I bought fillet of fish. Is that correct? Anyways, the payroll checks take a long time to clear. The frappe will be back. And the clever new manager has a remote control clicker for the bathroom door. I have to figure out studies abroad. I am very impressed with all“

“The BEST customer service ive EVER GOTTEN!!! The sweetest boy took my order and helped recommend some items to me! He was so good at talking to people and really made my day (I was having a terrible day. My mom had just died in a car accident two days before, so naturally, im distraught. It was terrible. She got t boned at the end of the street and i heared her scream and ran out. When i saw. The blood. The horror of the scene. I puked and ran as fast as i can to her. It was too late. She was gone. Im an orphan now. ) will be back!“

“I go to this location often enough, it's time to review it! Recently brought kids here for my son's birthday and they managed to get complex kids meals orders all correct making it a smooth time. Great play place for 9 and youngers. Always a fun play date spot.“

“Took a little time to get our food in the drive thru, but it was the dinner rush so that was expected. But the server who brought out our food, Malaysia like the country (as she jokingly introduced herself), more than made up for the wait. Her energy was incredible—her smile was infectious, and she was so genuinely sweet! She ran back and forth making sure we got everything we needed, and was a true pleasure to talk to. Would definitely go back here if she was working!“

“I had my first 10/10 McDonald's visit in my life today! I ordered a 10 piece with a large chocolate shake. I just want to say who ever was working the fries and the milkshake machine today (June 26 2026 at 2pm), I think I might love you because the fries were really salty and the shake was really sweet. The service was quick and the food was almost just as perfect as Jesus Christ. I got my money's worth!“

“The breakfast / sometimes lunch employees are awesome. Especially this week, my favorite is the newer girl. I think she said her name was Chloe, she is amazing! Very kind, remembers details and always compliments me with a smile and great tone. She is a ball of sunshine, not what I expected coming to a mcdonalds. Most of the managers are very kind, they’re pretty young, so I am impressed. The nighttime crew and manager sucks so don’t go at night, the ones that take your money at the first window are usually not as nice and seem like they hate their job but there’s a nice woman who always chitchats kindly, she has winged eyeliner, didn’t know her name.. Although, the biscuits are always hard, It’s great when they don’t make you pull around. I hope it stays this way, because I have had some really bad experiences here.“

“My uncle love to have McDonald's in the morning. Coffee ☕️ was fresh and staff was very pleasant. I personally had the hot cakes and sausage with a orange juice. 🍊 everything was good. Restaurant was very clean. Would return again.“

“The nicest staff I’ve ever came across at a McDonald’s. They’re usually rude… and I don’t blame them honestly. They likely get paid jack and have to deal with a ton of people daily. However, everyone in this location had a smile on. It felt like I was at Dutch Bros or Chick Fil A. You can always tell when places treat their workers well. McD’s as a corporation is ruthless but maybe this franchise has a good manager!“

“I had a great experience at this McDonald’s thanks to Daniel! He was incredibly helpful, friendly, and professional from the moment I walked in. He made sure my order was exactly right and went above and beyond to make sure everything was fresh and hot. The food came out quickly and tasted excellent. Probably the best McDonald’s meal I’ve had in a while. I will definitely be coming back.“

“Honestly one of the better McDonald’s locations I’ve been to. Everything was running smooth—from ordering on the touchscreen to getting my food quick with no issues. Staff seemed organized and on top of things, which you don’t always see.

Food came out hot and fresh, fries were actually made right (which is rare 😂), and the place itself was clean inside. Even the play area looked well kept. Overall just a solid, stress-free experience.

Definitely one of those locations you can rely on when you just want things done right 👍“

“I went to the drive thru this morning for my first ever McDonald's coffee. Unsure what to get, as I usually make my own, and Caesar was a gem of an employee. He walked me through some options as I told him what I like. He was kind and his patience was remarkable. I received a delicious vanilla coffee! Big shout out to him and Alex, just because he was friendly too. Thanks again Caesar!!!!! Have a fantastic day 💯😊

Koby“

“The only McDonald's that doesn't let you get a Sausage Egg & CHEESE Biscuit.They have Bacon Egg & Cheese Biscuit...They have Sausage Egg & Cheese McGrittle...They have Sausage Egg Biscuit...It makes no sense.Service takes a little longer than other McDonald's, even when there are no other orders being made, 5-15 minutes instead of 2-5, so I'd definitely recommend using the app“

“William in the drive thru and at this location is one of the nicest workers we ever met. He has us come back because he always has a great smile and infectious good attitude. The second time we met him wr had to get his name and leave a review. To add, Everything here is always good. The food is good and never had an issue. The service has been really good. Good mornings, how are toys, etc. Very nice employees! And love the location.“

“Honestly can say I was pretty wowed today during my visit at this location. I Came with my wife and boys, and usually don't recieve the best service at this location, however, Doc really went out of his way to ensure we were taken care of start to finish. He had a lot going on, yet still extended great care with a smile. Happily surprised. Amazing service, Doc! Thank you 🔥“

“Amazingly fresh food, and quick delivery. Lovely staff, especially Pam, super friendly and pleasant. Loved how clean and welcoming it was inside, would definitely recommend for a nice lunch with family. Will be coming black!

Kid-friendliness: One of the staff members, Pam, adored my little brother, she was so welcoming and friendly, she even promoted the McDonald’s app and let us know how could get rewards.“

“One of the best McDonald's I have been to. The girl at the first window was super friendly and we related to each other about being lactose intolerant when I asked her to please make sure it said no cheese. I loved how bubbly she was, it was very welcoming. They did sadly put cheese on it still so I went inside and they fixed it within a minute. I have never had it remade so quickly. Most locations take forever to fix it while my other food gets cold. I appreciated the fast and friendly service and fresh food.“

“I want to say this manager on site in the late afternoon its the best. I went inside to tell him about my horrible experienced at another mcdonald's location and he went out of his way to make it better. He made my day and most likely my sons day as my son was crying cuz he wanted a black boo bucket. I'm so grateful to him. They need more people like him.“

“I am not usually big on fast food, never really liked it, but this, this one changed my mind, I went throught the drive thru a few days ago and this sweet girl package and gave me my food and she was very talkative which I enjoyed and they were just the sweetest, they looked to be 19, and 15 and they were the sweeest kids I've ever meet in a drive thru, Will definitely come back again!“