Subway in Burnaby

“🫡Amazing experience at Subway! The place was clean and well organized, and the service was fast and efficient. Siaj was extremely kind, professional, and always smiling. She handled my order perfectly and made my visit very pleasant. Customer service like this truly makes a difference. Highly recommended!🤩🤩“

“Had a great experience at Subway! Hesha Parekh provided excellent customer service. She was friendly, polite, and very helpful. The food was fresh, and everything was prepared nicely. I really appreciated the welcoming service and attention to detail.

Thank you, Hesha, for making the experience so pleasant. Highly recommended!“

“Vikram is the greatest employee this location has ever had. I have been coming to this location for 7+ years and his customer service was one of a kind. He was so responsible, respectful and made my sandwich with great care. I would definitely recommend everyone comes to this location because the staff especially Vikram are so kind and respectful.“

“I visited this store yesterday, and a girl named Praveen helped me with my order. I really liked the service she provided. She was very nice, kind, and welcoming. I truly appreciated the way she greeted me and helped me.

I will definitely recommend this place 100%! 😊❤“

“I visited this location and was served by two different associates. Out of the two, Harman truly stood out.
She was incredibly friendly, welcoming, and considerate throughout the entire experience.
She took the time to make sure everything was right and made us feel valued as customers.
Great customer service like hers genuinely makes a difference.
Unfortunately, my experience with the other associate wasn't as pleasant (know the name, but wouldn’t mention, lol) . She came across as quite rude, didn't ask whether we'd like our footlong split, and told us the store didn't have salt and pepper, which was a bit disappointing.

Tbh, Harman completely turned the experience around with her positive attitude and professionalism.
Ngl, it's gotten to the point where before deciding to buy, we literally look through the store window from the parking lot to see who's working. If we see Harman, we happily come in. If not, we usually rethink our decision. That's how much of a difference great customer service makes.

Harman, if you ever read this, keep being amazing! Your kindness doesn't go unnoticed. Love ya, girl you go girl, and keep making customers smile. You deserve the recognition fr! ❤👏“

“Inder is amazing at customer service and he brings personality to the role that is much needed for a great experience.

He was calm, gentle and took his time to explain the different sizes and types.

Sub was great and but star of the whole experience was Inder!“

“Hands down one of the best locations for subway. I had a large order and the app kept crashing, I went in super flustered but Navneet**, Prince and another worker made everything work in a calm manner. I am super appreciative of their hard work in getting such a large order ready so quickly.“

“Really good service. I am so amazed with the service since it was my first time ordering subway. Just had an awesome experience. Definitely coming back to this location and will suggest others to visit. ?

Vegetarian options: Green goddess veggie.“

“I had a wonderful experience at Subway thanks to Kamal! She was incredibly friendly, polite, and welcoming from the moment I walked in. She prepared my order with great care, was patient, and made sure everything was exactly how I wanted it. Her excellent customer service and positive attitude made my visit enjoyable. Thank you, Kamal, for your outstanding service—I really appreciate it. Keep up the amazing work! Store was well maintained and clean.“

“I visit this place almost every day for lunch, and I absolutely love it. The customer service is excellent, especially the Tuesday afternoon staff — the girl with glasses is outstanding and very friendly. The food is always good, and the store is clean and well-maintained. Highly recommended!“

“If I am correct, her name is Pratibha. She provided an excellent experience at Subway. She prepared my gluten-free sandwich with great care and attention, making sure there was no cross-contamination. Her hygiene, professionalism, and knowledge about gluten-free preparation were impressive. She had a very positive attitude and created a welcoming atmosphere while serving. It’s clear that she truly cares about customer safety and satisfaction. Overall, great service and a very positive aura“

“It was better when crispy chicken and chicken breast were menu options

Vegetarian options: There is some

Parking: 1. Take out only

Kid-friendliness: Yes

Wheelchair accessibility: Yes“

“I ordered a bowl and honestly, it was really good. Everything tasted fresh and the flavors worked well together. The crispy toppings added a nice crunch, and the sauces gave it just the right amount of flavor without being too heavy.
The portion was solid too—I left full and satisfied. It’s the kind of meal that feels comforting but not overly greasy. I’d definitely come back and try it again.“

“Not sure why such terrible reviews here. I ordered take out on the mobile app for the first time from this location and my 2 veggie footlongs were great! I usually get Subway from the Production Way-University Station location but that one is temporarily closed for repairs. I won't hesitate to come back here again and again!“

“My friends and I stopped by this Subway today evening, and we all had a fantastic experience. I want to give huge shout-out to employee who helped me, her communication skills were impressive. It’s rare to find such customer service where you don’t feel rushed. The food was fresh and delicious. It made for a really pleasant meal for our group. We will definitely be back!“

“I came to Subway around 9:42 and Gaby was absolutely amazing! She was so kind, welcoming, and respectful, and you can genuinely tell that she cares about the customers. Her customer service was excellent, and she had such a positive attitude that made my visit even better. People like Gaby are a great representation of what good customer service should look like. Subway is lucky to have someone like her on the team!“

“Had an awesome experience at Subway today! Big shoutout to SIMRAN for being super friendly and making my sandwich just the way I like it. Everything was fresh, the service was quick, and she made the visit feel personal and welcoming. Thanks SIMRAN – you made my lunch a lot better! 🥪😊“

“​I stopped by this Subway location after a long, tiring day, and honestly, I was not expecting such a pleasant experience! ✨🌟
​A huge shoutout to Ishu ☺, who gave exceptional customer service. Ishu was incredibly patient, explained everything so thoroughly, and helped me build the exact sub I was craving. The level of care and friendliness made a world of difference and turned my evening around completely.🌟✨
​The store was clean, well-stocked, and organized, but Ishu’s top-notch service was truly the highlight. Delicious food made right!! I’ll definitely be coming back to this location! ✨✨✨“