Subway in Vancouver

“On 9 July, around 11:00 a.m., I went to this Subway to buy a sandwich. I stayed there for about 20–25 minutes while waiting for my bus.

There was an employee handling the busy rush. She was very friendly, calm, and polite with every customer, even though she was working alone. I was really impressed by the way she treated everyone.

Before I left, I asked for her name, but I forgot it. I think it started with “Pav…” or something similar. I just wanted to appreciate her excellent customer service. I will definitely come back..“

“I had a wonderful experience at Subway thanks to Arsh! Even early in the morning, Arsh was friendly, welcoming, and professional. The service was excellent, the order was prepared with care, and the positive attitude made my morning even better. It’s great to see someone who takes pride in their work and treats customers so well. Subway is lucky to have an employee like Arsh. Highly recommend this location for the great service! 😊“

“This is the best subway in the world, why? Cause they don't ask me for a hundred dollars before I even order my sub, I used to live in Nanaimo and there is this subway where the cashier dude in subway asked me for 100 dollars before I was allowed to order my sub, so my sub costed 100$.... But the subs at subway on Robson st cost less then 10$ and I wasn't asked for 100 for a sub......“

“I shouldn’t really eat here because I am a celiac but the girl working behind the counter today around 12:30pm was so so friendly and accommodating to me! Used fresh gloves on request and gave me veggies from the fridge so I could reduce the risk of me getting sick from there! Thank you kind Lady (:“

“After a long shift on my feet, I stopped in to grab a sub for myself. Rajan provided outstanding customer service with a professional and friendly attitude.

My sub was made perfectly, with a generous amount of meat and fresh salad. His welcoming personality made the whole experience even better.

Highly recommended! 👌“

“Had a great experience at Subway! Sandeep and Dristhi served me really well. They were friendly, polite, and provided excellent customer service. My order was prepared nicely and everything was fresh. I really appreciated their welcoming attitude and quick service. Great job, Sandeep and Dristhi! 😊 Highly recommended!“

“We needed a quick late night snack and the meatball sub hit the spot! We like different items on our sub and the employee was kind enough to give us pricing on a foot long rather than two 6” and saved us some money. Food was well made and the store was clean. Very nice gentleman working.“

“I’ve been coming to this Subway since I moved to Vancouver, and it’s always been a consistently great experience. It’s one of those neighborhood spots that feels familiar and welcoming every time you walk in. The store is always clean, organized, and well maintained, which is something I really appreciate. The sandwiches are fresh, made carefully, and always taste great.“

“The person working the counter was super friendly and helpful. The food was great! Unfortunately no spots to sit with a family so we separated. Also no automatic door or space for a wheelchair. Watched another individual come in with a wheelchair who had to wait for someone to offer them assistance in entering.“

“We visit this location often and we find this Subway very unique. It’s exceptionally clean, food is fresh, all the staff girls are very friendly and presentable. Even the washrooms are kept clean. I give them a thumbs up and five stars.“

“DEFINITELY, One of the better branches.
- Only place I've seen to lower the toppings windows when no one is being serviced.
- Staff has always been proactive in helping navigate their on-going events to get me discounts on my meal.

Great for a subway. Still a subway.“

“They are awesomely wrapping the food with heart and doing very good job .
I have a business and always order from them . Never find a different quality in any order . They are consistent and do care about high quality . Gursimran ,Navneet and baldeep they are really doing a good job . Two thumbs up for you guys .“

“I visited this Subway location on East Broadway yesterday and when I arrived, there was a lineup with only one employee working at the counter. There was a bit of wait, but I was happy to be patient. When I asked the employee if there was anyone else available to help with the customers, she explained that she was the owner and that her afternoon 2 employees took off by giving her short notice. I felt sorry for her because she was doing her best to manage everything on her own. Despite the difficult situation, she remained professional and work hard to serve everyone. She made my sandwich perfectly and I was happy with the quality of the food and the services she provided. I appreciate her dedication and the effort she put in, especially under those circumstances. I hope things get easier for her and that she has a reliable team to support her. Overall, I had a good experience and would be happy to visit again.“

“This Subway location is one of my favorites. The owners are very friendly and always make you feel welcome when you come in. The place is consistently very clean and well kept which I really appreciate. The sandwiches are always loaded with fresh veggies and the ingredients taste great every time I order. You can tell they take pride in the food they make. I definitely recommend stopping here if you want a tasty sub and great customer service.“

“Visiting from Montreal and decided to grab food from this Subway during my trip. The store was very clean, the food was fresh, and the service was quick and friendly. Alisha did an amazing job managing the place and made the whole experience feel welcoming and comfortable.“

“I haven't been to this branch in a while, and was served by Inder. I was accompanied by a friend, and we ordered three footlong sandwiches. She ordered her usual tuna, I tried the bourbon brisquet, and we left with a steak & bacon. The subs were fresh, delicious and carefully made. Overall, a very pleasant dining experience! I wouldn't hesitate to return here in the future 8)“

“I’ve been coming to this Subway since I was a kid, and it’s always been a consistently great experience. It’s one of those neighborhood spots that feels familiar and welcoming every time you walk in.

The owner Sunny is incredibly kind and professional — he genuinely cares about his customers and it shows. The store is always clean, organized, and well maintained, which is something I really appreciate. The sandwiches are fresh, made carefully, and always taste great.

It’s rare to find a place that stays this consistent over the years. Supporting a local owner who takes pride in his business makes it even better. Highly recommend this location if you want friendly service and a solid, tasty sub every time!“

“Tried this location for the 1st time. & had my 1st ever bowl from Subway which was the peri peri bowl. It was TASTY! The ladies were nice, the woman helping w/ my order was attentive, and kind to say the least. They even went out of their way to give suggestions/alterations or the bowl :)
Would visit again, if I pass by.
Thanks!“

“Excellent service! The staff member named Sahil was incredibly friendly, patient, and professional. He made my order perfectly, worked quickly, and had a great attitude. It’s rare to receive such amazing customer service. Thank you for making my visit so pleasant. Keep up the great work!”“

“It is always a pleasure to see that Paul is working. He is kind, considerate, and dare I say it, legendary. To say that he is a great sandwich artist would be an understatement and would speak to only an infinitesimally small slice of what he brings to his work. Undoubtedly, the human species is speed running its own demise by eliminating the very nutrients that secure our wellbeing, namely, human connection, and in that regard, it is nice to see a beacon of light in Paul who continues to put out his best and bring out the best in others.“

“Akash at Subway provided excellent service! He was very friendly, professional, and made my order exactly the way I wanted. The service was quick, the food was fresh, and he handled everything really well. Overall, a great experience—Akash definitely deserves appreciation for his excellent customer service.“

“Parneet kaur is known for her warm and friendly nature, always greeting customers with a smile and ensuring they have a great experience. She is highly professional, patient, and caring, making her a favorite among both customers and colleagues. Her ability to handle even the busiest hours with ease and efficiency is truly commendable.“

“There are number of times i eat from subway. but today i really want to put review about a employee her name is ashmeet she is so helpful, sweet and humble. first time i try wrap i always eat sub. she helped me to select and guide me about sauces according to my taste. All in all i really like her addication towards work and her smile make comfortable to the customer❤️.“

“Jasmeet provided excellent customer service. Even though the store was already closed and everything had been shut down, she kindly opened the door for us and helped us with a positive attitude.Her friendliness and dedication are truly appreciated. Thank you, for the outstanding service!”“

“Couldn't really ask for a better local Subway. There aren't a whole lot of options for late dinners but they always make my sandwich just right. I've been to a couple of the Subways in Downtown Vancouver and I still think this is the best one.“

“Stopped by yesterday and had such a nice experience 😊 Komal is always so kind and makes my sandwich just the way I like it. The other girl working with her was really nice too! Great service from both of them 🥪✨“

“Really enjoyed the Veggie Delite meal at Subway. The sandwich was fresh, crunchy and packed with a good variety of vegetables. The combination of lettuce, tomatoes, cucumbers, green peppers and onions was simple but tasty, and the Italian Cheese bread was fresh and nicely toasted. A light, refreshing and satisfying vegetarian option—especially good when you want something quick without meat.“

“I was served by Gurpreet today, and she was incredibly friendly and welcoming. She made my sandwich perfectly—it was fresh, delicious, and prepared with care. The dining area was also very clean, which made the experience even better. Great customer service overall. Highly recommend this Subway location!“

“I can’t say enough about the amazing food, but this subway is one of my favourite forever togo place. Every ingredient feels fresh, and the flavour combinations are outstanding. From the perfect crunch of the veggies to the savory sauces, it’s pure comfort in every bite. Thank you guyz for always giving me the best food. ❤️“

“Vansh was super friendly and made my sandwich so delicious!! Running the place all by himself and made a friendly atmosphere. Cleanest subway I’ve ever been to big thanks to him specifically!! Will be making this my new lunch spot!!!“

“We’re had a today special there , it’s reasonable price compared to others , and it’s nice and clean there , Also the staff there Harsimran are really welcoming and patient with our requests. Nice experience. Will definitely go back there .“

“Best subway downtown with sub of the day offered and they are pet friendly. They also humbly don't prompt for tips even though they deserve it. Owner must be paying them decently. I never go to the other nearby subway along Alberni even though they r closer to me, because they r the opposite of all these positive points I jus mentioned. Thurlow subway all the way!“

“It's 5:56 pm Ap. 12. I came here for dinner.
The same two people are on same shift as before. Same yelling very loud both times. Tables and floors are a terrible mess. I don't come here to hear yelling. I had to ask several times to not yell so loud. I asked if they could wash a table down for me
He says why don't u sit here. Little tables across from food. I said no. He gave me a sigh. Please don't let these two work together. I asked her to clean the area up. she goes I don't start till 1 min. In the mean time an hr. Later they're still yelling still no clean tables I had to wash one down. My families coming within half hr. for my bday. Tables floors still a sticky dirty mess. My friend and I left last time because of the yelling. I'm a dedicated regular customer here. I really don't want to stop coming here. But sadly I will. I took photos of the terrible mess if you'd like them.“

“I had a great experience at Subway. Komal was very friendly, polite, and provided excellent customer service. She prepared my order with care and made sure everything was exactly the way I wanted it. Her positive attitude made my visit enjoyable. Thank you, Komal, for the amazing service!“

“Staff and sub is a 10/10. My friend had the best subway meal ever of her entire life. It really hit the spot. Shout out to the guy who made our sub- he also works two jobs, good for him, so hard working . Idk his name, but he added the cherry on top. Please visit this subway for all your subway needs
- simran (it’s her 20th birthday)“

“If you’re a foodie like me, you’ll love this place! The menu has a fantastic selection of dishes, and we loved everything we tried. We only had good comments about the food. I can’t wait to come back again!” Thanks And thank you very much Manpreet girl ,you explained it to me and gave me a good meal 🥘 thank you so much!“

“I am here for a concert that doesn’t allow steel water bottle next door at Rogers Arena and the concert last till 11pm/12am. I couldnt felt more welcomed by Navi- a staff with a great smile, letting me to leave it in the store till I come back. Even going beyond give me a bag to put in. I havent tried the food here yet but I know full well customer service here is absolutely superb. Will come back to try the sub for sure after the concert!! Thank you Navi!!“

“had a wonderful experience at Subway! The staff were friendly, patient, and made my sandwich exactly the way I wanted. The ingredients were fresh, the bread was soft, and everything tasted amazing. The store was clean and well organized, and the service was quick even during busy hours. I really appreciate the great customer service and attention to detail. Definitely one of my favorite places for a fresh and healthy meal. Highly recommend!“

“I was in a real rush to get to work this evening and Ayushi Sharma was working at the time. She did an amazing job preparing my meal in no time! She was super friendly, kind, and efficient. I’ll definitely be coming back around the same time hoping Ayushi will make me another delicious sub! Great job guys! ❤❤“

“Genuinely the meal of the day program is ruining my financial situation (not really) because when tuesday rolls around you can best bet I'll be at the life building subway to get my BMT. The workers here make my sandwich better than any other subway I've been to. Ingredients are always fresh. Service can sometimes take a little bit but that's because there's always a lot of people in the life building. Thank you life building subway employees!!!!“

“I came to put a review here and while reading these other reviews i am shocked as i experienced complete oposite of what some of these reviews state literally every memeber of the staf was super sweet and helpful i was confused while ordering and the girl attending me even suggested me what i should order there was quite a line but the girls working there patiently took my order and that was quite a low cortisol moment for such a busy day lol 💯 will definitely go back 10/10“

“Convenient location just across from Pacific Central Station, Indian girl behind the counter was polite and straightforward, food was perfect. Reason for 4 stars was the bathroom being out of order (typical for downtown Vancouver), and the tables not being cleaned from the last customers, just swept the crumbs off myself, lol.“

“Seems they are under new management and I have seen many improvements in the quality! They have consistent hours now and you can order on the app (it used to rarely be available) The staff are friendly and they sometimes throw in a free cookie! Nice to see such an improvement!“

“Had a great experience at Subway! The food was fresh, delicious, and prepared exactly as requested. A special shoutout to Meloe for providing excellent customer service. She was friendly, helpful, and made the whole experience even better. Her positive attitude and attention to detail really stood out. Keep up the great work, Meloe and the Subway team!“

“I came into this subway today and I have never been to this subway but every time I go to a different one there is always something wrong. I came in and ordered my sandhwich and a drink Ranjit was helping me out she was kind and had a positive attitude, she gave me recommendations when I didn’t know what to get, Ranjit was talking to me while my food was in the oven and she was really kind. Thanks to Ranjit I had a great experience and the food was amazing.“

“Purchased 2 footlongs. Komal made it and they very extremely delicious. I loved it. But it was taking long as there were 7 to 8 people waiting behind me. As she was the only one working at that time. Many people were waiting but the store should hire some more people. Should not exploit one person with this much of work. But anyways she was very patient and did her job very well.“

“One of the best Subways I’ve been to in my life! The 2 male staff I have been helped by on different occasions are friendly and put in a good amount of veggies. They don’t try to rush when it gets busy and they ask how my day’s been when it’s a bit slow.“

“One of the best subways I have visited. I always order meatballs on flatbread. The girls working during lunchtime are the most efficient staff. I highly recommend this place and appreciate the service of the ladies who serve me the sandwich on every visit. Kudos to the team“

“I had a wonderful experience at Subway thanks to Jespri! They provided excellent customer service, were very friendly and welcoming, and made the whole experience enjoyable. Their menu recommendations were also great and really helpful. You can tell they genuinely care about customers and take pride in their work. Thank you, Jespri, for the amazing service! Highly recommend! 😊“

““Absolutely amazing experience at Subway! The food was fresh and delicious, and the service was outstanding. A special thanks to Meet for being so friendly, professional, and welcoming. She handled everything with a smile and made the whole experience even better. One of the best customer service experiences I’ve had. Highly recommend this Subway location!”“