McDonald's in Surrey

“I stopped by this McDonald’s after a long day of work, and overall it was a good place to relax, grab a quick meal, and unwind for a bit. The location is very convenient and easy to access, especially with the drive-thru available for people on the go. It’s clearly a busy branch, likely because there’s a high school nearby, so you can expect a lively atmosphere throughout the day.
One thing I really appreciated was the large parking area around the establishment. Finding parking was easy and stress-free, which is always a plus in busy locations like this. There’s also a convenience store nearby at the gas station, making it a practical stop if you need snacks, drinks, or other essentials while traveling or commuting.
The restaurant itself has a good setup and the overall experience was positive. The staff were working hard despite the steady flow of customers, and service was still fairly smooth considering how busy the place gets. The location is great for students, workers, travelers, and anyone looking for a quick and convenient stop.
The only downside during my visit was the washroom, which unfortunately needed more attention and cleaning at the time. It looked like it could use some TLC and more regular maintenance, especially with the high volume of customers coming in daily. Hopefully management can improve this aspect because the rest of the experience was quite good.
Overall, this is still a solid McDonald’s location with a convenient drive-thru, spacious parking, and a very accessible spot near other useful businesses. A good place to stop for a quick meal, coffee, or short break during a busy day.“

“McDonald’s 22357 on 104 in Guildford wow! Been running around to get the Mario toys for my Mario fan of a son and Elina was able to give me the the display one that she no longer had got the happy meal. My son is over the moon. Thank you so much off to our 5th McDonald in the last hr to try and find the rest. Thanks for making our day!“

“There’s an Asian gentlemen staff member at this McDonald’s who is extremely friendly and welcoming. He’s constantly cleaning and keeping the restaurant very tidy. Highly recommend bringing kids here — even the washrooms are very clean.“

“Was yelled at 3 times to pick up order. Each time I said that's me. Lady kept shouting my order number as if I wasn't even there. When I finally got her attention to I am right here. She again started shouting at me stating I didn't announce myself. I explained I did. Then every other staff member about 4 or 5 of them shouted at me it wasn't her fault. I waited for order still to be completed and now I feel she with held my drink cup to assert her Authority. She starred at me while holding the cup in her hand saying she is getting it. I had to wait several minutes until she was done...oh yes I asked to speak to the manager only to find out she was one of the five shouting at me well over 5 feet away. She wouldn't go to a private area to speak without involvement from the staff or to further interrupt the store. She kept overspending me and defended her. When I called her on it she then stated ok I am listening now. No apologies to me as a customer.

Everytime I come in this particular store I feel racialized. I'm ignored over looked treated unfair and indignant. I will keep blasting poor reports until the managers and owners start fixing this shit. Sadly it's the worst McDonald's service I have ever had. I see why they only have 3 stars. Even that is questionable“

“I come to this McDonald’s often — for a walk with a coffee, a little snack, or weekend breakfast — and it’s truly the cleanest location I’ve ever visited. Especially in the mornings, I often see the team cleaning the floors and keeping everything tidy.

But the best part is the staff. They are always so friendly, but today I was especially touched. I was holding my baby while waiting to pick up my order, and one of the staff asked if I was dining in. When I said yes, they told me to just take a seat and they would bring the food to me. Such a small gesture, but it meant so much.

I already loved that this McDonald’s is close to home, but now I feel even happier every time I visit. Thank you for the great service! 😊💛“

“I worked a late night tonight and on my way home I decided to stop the McDonald's at this location - 176 and 64. A staff member name Sam served me☺️ I believe she is a manager!
SAM it's because of you. I will continue to come to this location she definitely knows what customer service is supposed to be like , she smiled she was polite. She was genuine. The whole experience was phenomenal ☺️
She was 100% from beginning to end. Perfect! In every way I would give that girl a raise and because of Sam I will continue to come to this location. Sam, thank you for your amazing hospitality and service and making it an amazing all around service. Because of you and your staff behind the scenes smiling, you obviously reflect and lead by an amazing example because your team behind you support that by their genuine smiles and eye contact and making sure that I was okay. I came to this location early Thursday morning at ,
12:30 a.m. on December the 4th.
Thank you Sam& her amazing Staff!!
I used to be manager at McDonald's and that's what customer service should be .like always❤️
Most people will write a review. Use your negative. They don't take the time to share positive experiences such as today for me. I think it's important that we make that time and I wanted to do this because I know what it's like on the other end. And as I mentioned, that girl deserves a raise Sam. Thank you so much! Because of you, I will tell my friends and I will continue to come to this location. You made my night!
We need more people like her. Also coming in at this time of night cuz I work late. This restaurant was tidy everywhere windows were clean, doors were clean. The parking lot was clean. Clean tables. Clean floor, clean bathrooms and she wasn't just focused on the dryer. See she is very wireless surroundings of her team. Other customers phenomenal people should pay staff more money for the job they do. People need to appreciate it's not just flipping burgers. It's a whole lot more to it. I'm so happy that I went to this location because a lot of the industry customer service is not like it used to be. It's going downhill so I hope that. Sam grows in this industry and spreads her traits because she's just amazing.
Thank you
Michelle“

“The food here is consistently good, just like other McDonald’s locations. However, many young students can be rude and noisy, which affects the dining experience. Stronger security measures or staff oversight would help create a more pleasant environment for all customers.

Recently i've seen stricter secuirty measures. Thank you“

“Yesterday night a couple of really rude self entitled elders were giving hell to the poor employee there because they couldn't grab their door dash pick-up, despite showing up 45 minutes after closing time ( the restaurant close an hour before the Walmart, CLEARLY indicated )Despite being filmed by those morons the ladies cleaning up kept their cool and stayed polite with them.Everytime I go there food is all right and so is service, keep up good work guys!“

“I often pass by this McDonald’s branch whenever I do my groceries, and I decided to stop by recently. The branch itself is decent, and the location is convenient right beside Walmart at Guildford Town Centre. It’s a good spot to dine in either before or after shopping, or to grab something for takeout. The staff service was satisfactory, and the atmosphere is comfortable whether you’re eating alone or with a group. The food quality was good and consistent, and the prices were reasonable for what you get“

“I had a really great experience at McDonald’s today. The service was excellent, and everything was handled quickly even though the drive thru was extremely busy. A special thanks to Mehak, the drive thru runner, who was very patient, polite, and professional throughout the whole process. She stayed calm under pressure and made sure customers were taken care of properly. Her positive attitude and hard work really stood out. Great customer service like this makes a big difference. Thank you, Mehak!“

“There was this really cute girl working at the Fleetwood McDonald’s whose name tag said “Avneet Kaur” (hopefully I got the name right). I got pulled ahead because my order wasn’t ready, and she came outside to bring it to me. What stood out wasn’t just that she brought the order out, but she was genuinely humble throughout the interaction.
I’m a regular at this location, and I’ve been pulled ahead plenty of times before. Usually it’s just a quick “here’s your order, have a nice day,” which is completely fine. But she actually took the time to ask me to double-check everything, made sure I had what I needed, and even went back inside to grab extra ketchup and other things I requested without making it feel like a hassle.
It’s rare to come across someone who is that friendly, patient, and welcoming over such a simple interaction. She had a really positive attitude and honestly made my visit a lot better than expected. Employees like her are a big reason people keep coming back. Great service and a great experience overall.“

“A classic McDonald's. Been here a few times. Nothing ever went wrong.
- 2 floors plus a patio
- Kiosk & front desk to order from
- Came around 11:30am (Very busy)
- Burgers, McChicken, Fries tasted great
*Expectations are not high and this location did not disappoint*“

“We recently celebrated our son’s birthday party at this McDonald’s location, and it was an absolutely wonderful experience.

A special thanks to Stephanie, the supervisor who organized everything so smoothly. She was extremely helpful, knowledgeable, and supportive throughout the entire process. From planning to execution, she made sure every single detail was taken care of.

She even managed the decorations beautifully and ensured everything was perfectly arranged.

Stephanie went above and beyond to make sure the kids had an amazing time. She handled everything calmly and professionally, which allowed us to relax and truly enjoy the celebration.

The kids had a fantastic time, especially in the play area — they didn’t want to leave! 😊

We are truly grateful for the excellent service and warm hospitality.

Highly recommended for anyone planning a birthday party for their child.

Thank you for making our son’s special day so memorable!“

“I had the pleasure of dealing with Felicity in drive thru and she was amazing, listened to my order and repeated it at the window and this order was exactly how I requeated. Keep up the friendly and speedy service Felicity! She was also very happy to help and smiled the whole time. Thanks so much!“

“Loved the order, my servicer was LISA. She was amazing super polite and helpful. I felt so welcomed. She had went above and beyond to make my request. I was admitted in the hospital and she made me the best dinner! Hats off to LISA. I wish I can give her 8 stars or more!

Kid-friendliness: Very welcoming locations. Loved LISA the employee who was so helpful and friendly. She deserves to be the employee of the month !?“

“Sarah and Pawan are two exceptional people, truly deserving of recognition! This beautiful mother-and-daughter team truly represents McDonald’s best interests. Consistently delivering service, over and above expectations, in the most personable way. They treat you like family! Thank you Sarah and Pawan. You deserve the very best! PS. I’ll be looking forward to the next signature latte of yours, trademarked S&P. Sincerely, Jennifer 🙏❤️ 😊“