“A really nice employee named Michael was busy doing his closing work about 10 minutes after the store closed. Me and my young daughter who desperately wanted a Pink Drink walked up…but the store was closed. I took a chance, and called the store to see if they would make one for her. Michael happily made Holly her Pink Drink, and brought it to the side door with a chocolate chip cookie too!! He didn’t let me pay for either item!! That’s awesome customer service. He made our Friday night!! Thank you Michael and Starbucks LB ? Debbie & Holly R.“
“Professional customer service! Last weekends with friends we were in Laguna beach near this Starbucks location. It was about 5:50PM we wanted to get a coffee and the only place we could walk was this Starbucks but the operating hours was shown at 6:00 to 6:00. When we walk there it was 5:59PM (on my watches) and the guy at Starbucks just about to close it, but we asked him if he can make some coffees for us. He opened up the equipment again to make some mochas , lates' (10 drinks), even without saying anything like "sorry we are close" that you can hear in a lot of business. Thank you them for such a great service !“