4.5
Superb
308 Reviews
700 Cass Street Suite 102, Monterey
Customers’ favorites
- Pepperoni Sausage Deep Dish Cheese Pizza
- Half Baked Deep Dish Only Finish at Home
- Deep Dish Heirloom Pizza
- Garlic Bread with Cheese
“We have been going to Heirloom Pizza a few times a year for a while now and have always enjoyed great food and good service. This was until last night. The food was still delicious and the server was good. That was the limit of a good experience. The hostess had a look that we were bothering her by wanting to eat there. We arrived about 7pm and they were busy, but it only took about 10 minutes to be seated. We ordered fairly quickly and then waited for over 50 minutes to have an appetizer to reach our table and another 25 minutes for our main dish. By the time we received our appetizer the restaurant had only 5-6 tables with people still sitting. We understand that it takes a little longer for a deep dish pizza, but well over an hour in unacceptable. In the 50 minutes we saw no less than a dozen or so orders go out the door for pickup orders. I understand they sell pizza and there is likely a large amount of business that doesn't come an stay to eat, but we felt forgotten. If we choose to go back, maybe we should order before arriving.”