“The staff is incredibly friendly, upbeat, and helpful. Above all, the bagels and shmears are nonpareil!!! The best anywhere. I’m sad that I don’t live in New Haven anymore.Vegetarian options: I think the majority of spreads are vegetarian“
“The store is always very clean. The sandwiches are well made.The staff is friendly.I would have given it 5 stars but for one reason, this shop very rarely offers to use the corporate coupons and special offers.Parking: Parking is very easy. There is a large parking lot.Wheelchair accessibility: You can get in and out easily, there arent any stairs.“
“My first time at this location and the staff was amazing. Super friendly and upbeat! Went out of their was to greet me and everyone else who came in. Customer satisfaction is definitely their focus! Highly recommend! It was also very clean and organized!“
“Been a LONG time since I was in a mall, especially during the "holiday season" and Brass City Mall is a Ghost Town.I came to warm up and eat some lunch, but there were no people at the stores and a few were getting food.I was going to get some Sakura Japanese food but the place was filthy so I opted for Charlie's Philly Steak at Brass City Mall, Waterbury, Connecticut USA . The food was quickly made to order and looked almost as good as it tasted. Gonna have to hit Cinnabon for a take home dessert“
“My favorite place for lunch in New Haven! My go-to is the #2 and it's perfect every time. Great deal for a delicious sandwich, pickle, and chips. Sandwiches are a delicious and filling lunch and big enough to split between meals if you'd prefer. Staff is incredibly friendly, and I always look forward to saying hello. Aside from great deli sandwiches, the market carries a variety of other foods, ingredients, and beverages.“
“This is the best subways, I personally only go to this location Sona is amazing she is always friendly, welcoming and gives amazing costumer service. The location is always clean and the food always tastes fresh. I highly recommend this location.“
“I just have to say every time I go to this place the pleasant customer service is top tier! They always greet you with a smile and hello and have to best speedy service I’ve ever seen!! Jen and Ebraham were very professional and friendly.“
“As we walked in we were warmly greeted by friendly faces. We chit-chatted about the weather, and then we seguewayed into our order as smooth as a Swiss watch. The place was clean. The food was great as expected. Enjoyable visit. Highly recommend this location.“
“Koffee? Is exactly what you would want in a local coffee shop. they have great fare, and offer local artists and musicians a place to showcase their talent. you may also sometimes find a nationally known act here, you never know, Absolutely patronize this joint. You won't regret it.“
“I workout at the gym right next door and will order from the Watertown JM’s. The young men and women who work at this location always provide exceptional service. You can definitely tell they all have bright futures. Appreciate y’all. <3“
“Very friendly staff, get my meals right every time some comment staff being rude for not accepting coupons it's not their fault if you look into the the amount of franchisees who apply for redemption from corporate they don't get reimbursed this is why it's their corporate establishment they are causing problems, not taking care of the buisness they ask more and more to the point there is no profit for these mom and pop franchise. They are great people here, just know they truely love their community, and the food they serve they are just wrapped up in the wrong sandwich shop now the chain used to be great.“