Dunkin' Donuts in Jacksonville

“The manager, MJ, has been phenomenal! She was able to help me with a large, late request and I could tell MJ did everything in her power to help me. That is such a rare quality and I very much appreciated her efforts and results! She had everything from our order prepped and ready to go when we walked in! It’s so refreshing to work with someone with this kind of dedication to her job!! 10/10 ❤️“

“I will go out of my way to go to this location! Nerissa is always so friendly and the staff as well! This location is the only one that can consistently make my order the same way! Thank you for this location and their amazing team for always making my mornings!“

“I visited 02/09/2026 around 12:20 pm. Gentleman working the front was amazing. I wish i knew his name to give him the praise he deserves.
Very informative, patient and explained each option for dairy free. Thank you again for your help/suggestion. My Macchiato is delicious!“

“The staff was very friendly the one lady that helped take my order was so friendly and had great customer service... She should definitely promotedShe could definitely be a manager or something more as friendly as she isThanks for all the great work you have done and will continue to do SarahYour doing a amazing job ????“

“We come here just about every Sunday morning through the drive-thru and the young gentleman that you have at the drive-thru is a major asset to your store. He is kind, efficient, always with a smile and makes each visit very pleasant! I wish I caught his name but he's there pretty much every Sunday morning at the drive-thru.“

“This Dunkin' Donuts is great! Thank you for the quality coffee, delicious food, and pleasant service! The iced blueberry latte is my favorite. Also, you have oat milk and matcha. This location is super convenient for me and opens early, so I get fueled up and get on with my hustle. I appreciate you! Thank you!“

“This location is a great location with an amazing manager and staff.

My only feedback is to not put donuts together that have frosting on them in the same bag, if you cannot use a flat box. When you see a mixture of donuts, they are usually for different people.

My one family member doesn’t want chocolate frosting on her maple doughnut or her cake doughnut. Yet all 3 were thrown into a bag together with the brownie batter on top and upside down.

The staff should just take time to think through what they’re putting in the bag.

Thank you. I’ll definitely be back because this is a great location, just like the one on Southside at Tinseltown. The best 2 in town.“

“I’d like to take a minute and express how awesome this team is. As someone who visits a Dunkin’ nearly everyday, I have experienced the good and bad of Dunkin’ locations across the nation, and this location and team are without any doubt one of the best. Friendly, welcoming, food and drinks are always to order, and no matter how busy they are everything is delivered with very little wait.“

“Always get a Croissant smothered in butter and a mocha ice coffee 3 cream 3 sugar 3 mocha and it's delish. Every time the customer service is great! Only downfall is the set up with drive thru. If someone gets tired of waiting in the drive thru line they try and go around the vehicles in line and with the dumpster area right there it's a tight fit. Someone gonna end up getting hit. Need a sign saying 1 lane or like no passing back there.“

“Went to this Dunkin today and a young man made my drink. It’s prob one of the best coffees I’ve ever had! He was so kind also. Great experience delicious coffee it makes for a great day. So thank you to the nice young man that served me today!“

“Best staff! These team members care, and it shows!This is long overdue. Hands down my favorite location because of the team members, and I mean ALL of them! They all ho above and beyond to make the mornings start off right. Thank you to this amazing store for making every morning a dunkin morning!“

“The girls here are working very hard as I sit here and watch while eating my bagel. I could not leave a tip because I did not have cash on me. The owner of this Franchise needs to have card machines that allow you to leave a tip. These girls deserve tips and are working hard to make ends meet!! Thanks“

“The staff, food, and service with a smile is only matched by the store just down the road. Also another dunkin. Kids doing a great job. This place makes me proud. Mc Donald's needs to sit in and see how to act in a respectable , young professional manner. Cheers to dunkin! For excellence everytime.“

“Just stopped by to get a coffee and donut while driving down to Naples, FL. Tried a a berry drink instead and it was really not to my liking. Servers gladly substituted for an iced coffee and we made each other smile. Kudos for kind and great customer service!!“

“Okay, I have been meaning to post a review for MONTHS about the workers here ! I absolutely LOVE this location ! The morning crew, I never got there names but I know 4 workers there, that every single time I pull up they know exactly what I am getting and always treat me so amazing !! They are a huge fresh of breath air in the mornings for a coffee run ! They are nice as can be and never make me feel like I’m being to picky! They really are amazing people and workers and I wouldn’t go there as much as I do if it weren’t for them ! (:“

“The people who work here are doing such a great job keeping up with the heavy demands of the community. This store is ALWAYS busy. I love the fact that the good folks who work here have a great attitude despite the fact that there is always a line around the building. They ALL deserve a raise!“

“This Dunkin had a rough patch after the renovation. But its up and running really well. I visit there often and I have observed that they are very methodical. I never expect them to memorize what I like to drink or eat. I always receive exactly what I asked for and I am very please with their service!“

“I grew up by this Dunkin and some years back I had completely given up on it (coffee and food completely inconsistent and somehow prepared poorly). However, in the past year or so this Dunkin has been seemingly blessed by a group of young ladies that are running this location like the friggin’ Navy. My coffee is always great and the effort for customer service is noticeable even at the drive through. Huge shoutout to the employees“

“Let me tell y'all something. No Dunkin does it like THIS Dunkin. Every other location I go to makes their drinks way too milky and/or flavorless. But for some reason I come to this location and they get it right EVERY single time. I literally don’t understand it but I’m thankful there is one location near my house that can make my drink.“

“I’m only giving this a 4 star only because I came in Wednesday and there was what it looked like to be only 1 person working I had my granddaughter with me and I got 6 donuts and 2 frozen coffees, and it was taking a little while so when the chubby girl with glasses came to the window I had asked her if she was in there by herself and she said no but I saw an older woman in the lobby sitting down on her phone. Very unprofessional. I tipped the girl $2 for her hard work I know it’s not enough but it was all I had on me. Good job to that lady even though she looked frustrated she still served us professionally“

“Duncan donuts does not claim to be the healthiest eating spot. So get off that bandwagon. I’ve stopped here many times on the way to work to treat my coworkers to the breakfast sandwiches and they love them! And the service is ALWAYS exceptional!!! Always greet people always friendly!!! Will continue to stop here! Keep up the great service and food!“

“8/27/25 My trip today had a hot surprise. XL hot coffee cups seem to have a deformity around the top. Lid does not stay fixed. Came off while I was driving home and hot coffee spilled on me. No major burns but it was hot. Please check your lids, folks!

- I've been visiting this location every day for at least a month. The food & drink products are always 10/10. The people have always been incredible until today. Usually, the ladies greet for order, and deliver at the windows. Today there were guys at both. Abrupt, rushed, inpatient seeming. Overall great. But, the guys need to take a breath & enjoy their blessings. If not, find other blessings elsewhere. Don't punish the rest of us for your rough moments.“

“I’ve been a Dunkin’ customer for many years, and it has always been my go-to place for coffee and quick bites. The quality is consistent, the coffee tastes great every time, and the staff is usually friendly and efficient. Dunkin’ feels familiar and reliable, which is why I keep coming back. Thank you for being part of my daily routine for so long!“

“Kia has a can do attitude!!!

I needed help finding a receipt and Kia did not give up!

she went there about 20 to receipts to make sure I had an excellent result!

please acknowledge and recognize.
Thank you going above and beyond Kia“

“The young lady was patient and attentive. They searched out nice a Boston Cream and a nice Boston Vanilla Cream. They made my egg sandwich plain just like I like it. The French Macciato was wonderful. This is much better than Starbucks. They just need to make the eating area more appealing. The color choice is less desirable.“

“Stopped by to grab a quick Snack and espresso while getting a few task done and was met with Amazing customer service from the staff. Hayley has a spark for great customer service and was super sweet and very patient. A much appreciated experience thank you💫great suggestion with espresso with a zest of banana and honey 😋10/10
Gabi or was kind and helpful as well, she made my order perfectly💯“

“This is my 2nd review of Dunkin! I just can't say enough great things about them! Will always be one of my favorite places on the planet. I'm still old school with the cold brew coffee and the vanilla or strawberry icing with sprinkles donut. This place is clean, the employees are so awesome and they're fast quick! Love love love em!“

“We love this dunkin, it's fun getting a sweet treat and our girl Karina always takes care of us and knows us by first name. The coffee is always superb and exactly the way I order it. The other drinks are good too, we get the blue raspberry Rockstar energy.“

“Had some rewards to use. We went this morning. Parking was easy. Not many inside. They have a drive through and it got busy when we sat down. Friendly workers. Our cashier is the example of premier customer service. Nice and clean. Could use a few more tables. Food and drinks were delicious.“

“Although I kinda got lost in the shuffle, just for a bit, but the ladies behind the counter after realizing this went out of the way to make it a good experience because of their cheerful attitude and acknowledgement 🥰 that's customer service 💜“

“When I originally reviewed this location (5+ years ago) it was under different ownership and had very poor service. In the time since, the location has done a 180 with a new owner and good service. He even renovated the location. It currently looks better than ever.

My son asked me one day why we don't go to Baskin Robbins (inside Dunkin') and I didn't really have a good reason since it had been years since my prior visit. So, I agreed to go. When we walked in, we received good service. The new owner got us each our two scoops in a cup. He was very friendly and the staff was attentive. The ice cream was very good. We figured since we were there we may as well get a couple donuts for Saturday morning. In the time since, this has basically become our Friday afternoon treat/routine. We do it so often we have become regulars and Raj knows us.

So, if you're wondering about this location or with previously ownership you may have had a bad experience (as I did), it is worth your time to give the new owner a try. Baskin Robbins also has some very unique and awesome flavors including M&M Monster Cookie, Cookie Monster, Monkey Business, I even really like the chocolate chip. Just make sure if you go that you download the app ahead of time so you can get your QR code for them to scan when you check out so you get points towards your purchase.“

“I am at Dunkin everyday sometimes twice it's kind of a problem 😉. Never go in its always drive through. If this is the one on University by Phillips gotta becareful when you go. Sometimes it's a joke coffee is wrong and you will be the only one in line and they are making you pull around to the front so your not running time up on there drive through. Kind of slow. It has new management, but um....
Update
Was there today drive through. New guy took forever to ring my coffee in right. (Its cool he was new) had to go inside as my coffee was made all the way wrong, by the guy who is always there. I feel like this store needs to get it together. Im there every day sometimes twice. They have some issues, but I still love my Dunkin“

“It's mostly a drive-thru Place With No seating so atmosphere is really not a concern. Always get good food and drink and good service. I would recommend sticking to drive through if you can as the couple parking spaces they have are usually full.“