Dunkin' Donuts in Kissimmee

“How can I get them to do my order right? I likely lightly brown I've asked for double toasted, dark toast no matter what I sat they always toast it on yhe lowest I think. Can someone tell me how to order. I must be doing something wrong. I like it toasted not burnt either“

“They are amazing everything is wonderful and they always out do themselves they have a beyond exceptional staff and everyone is so bright and lively it brings a smile to my morning I definitely am making this a Monday staple wonderful job Dunkin !!“

“Staff is super friendly. They had a whole new drinks menu and they patiently explained the drinks to us. The drinks and the donuts were as delicious as always. The atmosphere music was good, family appropriate, and the volume was just right.“

“I was on a trip this weekend so I was coming to this Dunkin location, which is not my usual Dunkin location.
I came here the first day for my usual drink, ordered in person, and was helped by Tressa. She immediately struck me as kind, friendly, and bubbly, and she was very helpful with my questions. She then made my order absolutely perfectly, which I don't always receive at most Dunkins lol.
So, I then came again the next 2 mornings, too! And Tressa helped me all 3 days. She was incredible each time, giving amazing service and making my order perfectly.
Not only that, but on the 2nd day, I tried ordering ahead on mobile but ordered to the wrong location. And she even helped with that and made my drink anyway, even though I was prepared to pay for it.
Tressa and thus Dunkin's team was genuinely a positive impact on my vacation this weekend and I would recommend stopping at this location of you're in this area.“

“Today especially at 3:30PM I placed an online order for my lrg iced coffee there was a line in the drive thru. I waited. She said she would be right w/ me, apologized for the wait, apologized again at the window, greeted by the brightest smile Ive ever seen just made my day. I did not see any other staff. There was a line inside as well. Awesome customer service. Beautiful young lady. Kuddos to her. Give that girl a raise!!“

“Barbara, Andrea and Evelyn were amazing. I went there to order something that I didn’t know they had anymore of and they worked as a team to figure it out! Each one of them took time to help me and I appreciated it! Their bubbly energy and bright spirit will get me to come back again! Wonderful customer service !“

“This Dunkin' has some of the best customer service around. Even at 4am, the staff is on point - upbeat, friendly, and somehow already smiling before I even get mine going. They remembered my order from last time, which honestly makes the early mornings way more bearable. It's a small thing but it makes a difference when you're running on no sleep and someone greets you like they're genuinely happy to see you. Fast, consistent, and good energy every time. This is my go-to spot!“

“Dante is the best! So sad he no longer works there. It definitely takes some skill to make coffee and he's the best at it. Everyone there is friendly though. Only complaint is the donuts sell out so fast and they don't get replenished until the next day“

“I had such a great experience at this Dunkin’! I went through the drive-thru for an iced latte, and Jared provided some of the best customer service I’ve had in a long time.

He was incredibly kind and patient. He took the time to explain my receipt when I was confused about why my total was higher than I expected, which I really appreciated. On top of that, he remade my coffee multiple times because the flavor wasn’t quite what I was looking for, and he never made me feel like I was inconveniencing him.

Thank you so much, Jared, for your patience, professionalism, and genuine kindness. Employees like you make people want to come back. Keep up the amazing work!“

“There is a worker name chris he made my drinks and food so fresh and good. I never had a decent meals or food at any other locations besides here. This is my new location to come. The donuts were all stocked and the restaurant was very cleaned and well maintained“

“wanted to shout out Teddy from this location, I came from another Dunkin location where they had messed up my drink order (was tasteless despite the mods) and not only was Teddy understanding but she remade it on the spot and made my day! also seeing another worker here smiling, waving at customers and making suggestions for donuts was a delight to see, if your looking for a Dunkin where they care, this is the one!“

“Dunkin donuts, wraps, and coffee are generally pretty decent for fast food style breakfast and coffee on the go. This one met expectations in terms of food quality when we went through the drive through. The 3 stars on atmosphere was for the employee that was having a bad day, or at least I hope that's not their typical day. There was a lot of telling at other employees with frequent use of coarse language that my young grandkids in the car with us did not need to hear. When you're using that language and being loud enough to be heard in the car going through the drive through, maybe you should just take a break for a few minutes.“

“I had such an amazing experience at this Dunkin’ and Baskin-Robbins location! I especially want to recognize Allie, who truly went above and beyond to make our visit memorable!

From the moment we interacted, she was incredibly sweet, welcoming, and genuinely caring. She took the time to let us sample several ice cream flavors, never once making us feel rushed, and made the entire experience so enjoyable. We had such a wonderful conversation, and her kindness really stood out to me!

It’s not every day you come across someone who makes such a positive impression through something as simple as great customer service. Allie is a perfect example of what exceptional hospitality should look like! Her warmth, patience, and genuine personality deserve to be recognized by management.

I will absolutely be returning to this location because of her! Thank you, Allie, for making our visit so special. Dunkin’ and Baskin-Robbins are lucky to have you on their team!!“