Dunkin' Donuts in Orlando

“Just picked up an order from this location and Amy was there by herself. She had multiple orders going and still was able to get me in and out in a timely manner and I picked up my DoorDash order and she fixed my order as well. great customer service great person you need people like this on the team.“

“The best Dunkin in the area. I go at least once a week, sometimes out of my way if I have to. The staff is amazing, the food is always good, coffee always the perfect color (you know what I mean). You know it’s good when someone makes a 5 star review on a fast food restaurant.
-from a Masshole where we actually run to & on Dunkin“

“I had such a great experience at Dunkin’ Donuts thanks to Prachee, she was so kind, welcoming, and had the best energy, she made everything super quickly while still being super friendly. she deserves recognition because employees like her are the reason people keep coming back.“

“Absolutely love this Dunkin Donuts! Very on point with customer service and everyone is just always so pleasant to their customers. Justice in particular is one of my favorite employees and always handles my *complex* order with love and care!! Huge shout out to him and a big thanks to the rest of the team for always being so great.

Store is also well maintained and staff works hard to keep it that way. Food is handled properly and with care.“

“I've reviewed this place before. Staff is awesome. I don't know how people can say anything about it. Very pleasant place to come to. The staff is awesome and always going above. Thank you I consider this. My wife and I favorite place for our coffee. And the hash browns are awesome. Especially the loaded ones. I just wish they were filled to the top. Thank you again“

“I’ve been coming here for the last three days cause I’m close by for work. These guys are absolutely probably the best I’ve encountered. They are also super friendly. I’ve been here six times in three days. The foods not overcooked it’s not undercooked. It’s clean it’s atmospheric just a great location.“

“Great experience getting my breakfast order. I ordered through the app and got really good deals and reward points. I got the turkey sausage, egg and cheese and two coffees. As soon as I got to the store, it was ready for pick up. The restaurant was clean and the staff was friendly“

“I come here everyday getting the same mango lemonade refresher. And Kaniya greets me everytime with a smile and a good attitude even when she’s not working the Front Register. I come here everyday Expecting to see her. I definitely recommend this dunkin location it’s worth your time ! Beth is doing a great job with her employees.“

“I have been coming to this specific dunkin 3-5 times a week, for the last 3 years and they are amazing! After 3 years I’m leaving a review today because Amber’s service was exceptional! My order is very complicated to say the least and I’m very picky and from making my coffee to the food she doubled checked, asked questions, and cared about what I wanted. You don’t see that a lot when it comes to restaurants and/or fast food places. More locations can benefit from the type of care and attentional detail that amber showed today“

“This is one of our favorite locations! The coffee always turns out great and the workers are extremely nice. The only issue is they seem to be out of skim milk other than that I don’t know. I can always get a quality coffee and I can’t always say that at every location.“

“We ordered thru the drive through and the clerk misunderstood our order, adding an additional hot chocolate and the hot chocolate was cold and so was the coffee we ordered. We ordered donuts it was a bit later in the day and the donuts were a bit stale as well.“

“This was a great experience i came here to get donuts for my family since its christmas and the employees there were so sweet and caring they didnt have the donuts i wanted but they helped me choose the better ones and even gave me 6 free for christmas im definitely going to be back“

“I needed a pick me up, so I stopped by to try the viral Cookie Butter Cloud Latte. I have heard so much about it and honestly my curiosity got the best of me.

I ordered it with oat milk but decided to risk it by keeping the cold foam on it (I’m typically dairy-free). It was definitely tasty, made well, and aesthetically pleasing, but I don’t get all of the hype.

I couldn’t taste the cinnamon notes, and I personally felt like it could have been a bit sweeter (just my opinion). I also thought it quickly became watered down as the ice melted. Maybe the oat milk threw things off, but I don’t know.

Customer service was great though! The woman that took my order was friendly and made my drink quickly.

I can’t speak for the breakfast items or the donuts. That seems to be what most of the negative reviews are about.

We don’t live in Orlando, but I would definitely visit again to try more coffee drinks if we’re in the area.

Visited: December 29, 2025 ~4:00pm“

“Dunkin, was as always, fantastic. This location has great employees that were kind, professional, and welcoming. The specialty drinks were prepared with care and to perfection, not in a hurry to get me out the door. We appreciate the 6 to 7 times we came here during our week stay in Orlando. Thank you 👍“

“My morning routine isn’t complete without this spot. The service is top-tier and the drinks are always aesthetic and delicious—perfect for fueling a busy day. It’s giving 5-star energy and 90s-style reliability. My iced coffee was perfect! A huge thank you to Chris & Sabrina these two ladies make this place worth coming to. Thank you 🙏🏾“

“We’re travelling from Canada and wanted some late night donuts last night so stopped by this location. The person working took our drive thru order and then informed us that the payment system was down, but served us our donuts anyways and even threw an extra one in the bag (and the donuts tasted nice and fresh which isn’t always common at that time of night). I didn’t catch their name, but whoever was working this location on Sept 30 @1am - we truly appreciated your kindness and generosity!!“

“Usually when I order at Dunkin the order is wrong this was my first time ordering here though. The young girl at the speaker made sure to get my order right and was nice and respectful I would come back here again and it was fast service 👍🏽“

“Their Boston cream donut and hash browns are incredibly tasty—definitely my go-to items on the menu. The coffee is always reliable and hits the spot, whether you need a quick caffeine boost or something to sip on the go. Their hot chocolate is also a great pick, especially on colder days—rich, warm, and comforting. Overall, a great place for a quick and satisfying treat.“

“Instagram- xmomochroniclesx
YouTube & Tiktok- Momochronicles

5 Stars - The Best Dunkin' Around!

This Dunkin’ Donuts location is hands down the most consistent and well-run one in our area. The service here is always top-notch. The staff truly goes above and beyond every time I visit. Destiny, in particular, is always so pleasant, helpful, and welcoming—she makes every visit a great experience.

The coffee is always on point, hot and fresh, just the way it should be. They never run out of egg bites (which is rare and much appreciated), and the food is consistently fresh and served at the perfect temperature.

I also love how well-maintained and clean the location is. It's always decorated beautifully for whatever holiday is coming up, which adds a nice touch and shows they really care about the customer experience.

If you're looking for great coffee, fresh food, and exceptional service with a smile, this is the Dunkin’ to go to. I can always count on them!

Let me know if you'd like a shorter version or one tailored for Yelp, Google, or another platform!“

“The lady was about to close for the day, but kindly made a quick food order for us. Thank you so much, we'd not eaten all day and the price of food in the Kia Centre would have meant we wouldn't have eaten until after the game, so very grateful and the bagels were really tasty 😋“

“I’m a dunk girl is this is probably the best well run Dunkin I’ve been to. We’re here on vacation and those managers run a strict program. The place is spotless, customer service fantastic, and orders go out quickly. I appreciate the managers (ladies in the blue shirts) are always working, too. They’re cleaning, making orders, helping customers, etc., I’d make this my dunkin if I could.“

“I placed an early morning order for my work team, and when I arrived to this Dunkin Donuts, my order was already ready. I was pleasantly greeted at the drive-thru speaker, and drive-thru, by an employee named Charisma; she was so pleasant, and upbeat. A good example of how Dunkin Donuts employees should be everyday, especially so early in the morning.“

“There’s a new morning shift worker if I can remember correctly her name Asia and she is awesome! I’ve been coming to this location for a while and the workers are very rude and rushing when dealing with customers, she’s truly a breathe of fresh air and she makes the BEST drinks, completely different from everyone else for some reason“

“The manager Maria and staff have all shown professionalism and have always treated me exceptionally well. I go there everyday and I wouldn't choose any other Dunkin to get my cup of coffee. Large Iced coffee 4 creams 3 stevia 2 cups of unsweetened coconut and sweet cold foam! Yum“

“We came on an off-night, and everything we wanted was mostly out, so we placed a mobile pickup for them. The drive-thru agent was really nice. She asked what else we wanted and was so nice that she gave us some more free donuts. Thank you for great customer service!!“

“Literally the best Dunkin location because of the team Donnis has created. I have always received the best service here so it’s always a joy to stop by. The food is great but the interactions with the people here always make it even better~ 💕 Thank you Donnis for choosing my coffee flavor today, it was great! ~ ^-^“

“Today was my first experience at this location. I have been going to the Dunkin' down the street at the 5297 S. Semoran Blvd location daily for the last 6 months, and the service and staff were just so incredibly rude on a consistent basis, extremely slow (and usually the only one there), and always had issues with my food, that I HAD to try another location. I was sooooo happy with how everything went this morning. There were 3 cars in front of me, I pulled up and was greeted so sweetly, told them I mobile ordered, she knew exactly who I was with my name and order. I waited in line for less than 2 minutes. I received my order correctly, the sandwich was HOT and so was my coffee! This is in STARK contrast to my experience at the location right down the road. I'm so incredibly pleased, and will continue to come to this location from now on. Thank you so much to all the staff who assisted in making my morning so much better than they've been these last months. Thank you to the management who runs to the store. I'm grateful to know that I have a new location that I'm not dreading a visit to every morning!“

“Joceyln is an absolute credit to your store. I visited today with my son and she made him feel so special, giving him a complimentary donut which he loved. She gave great service and made sure we were looked after, this is an exceptional store. I had a breakfast item too which was delicious. Thank you!

Kid-friendliness: Staff are great with kids“

“It's not closed I just went this rising. The employees are always nice to me but then again I try to start my order with a cheerful voice and I smile when I pull up. I worked drive thru before at a food place . Although the ladies kind of mess up my order cause I don't be tasting any butter pecan and they hear whatever they want so VS. this one guy he's dark skinned he makes my coffees PERFECT rather hot or iced. Wish I knew his name . But overall I love it the ladies customer service definitely make up for a couple pumps of syrup especially with all the rude ppl I encounter.“

“I love this location, the employees are always really sweet and although sometimes it can get pretty busy, they do their best at tackling the lines. There's a few cashiers that I love but this young women, Brianna is always the sweetest and always makes my visit so rewarding. My only complaint would be the food quality. Sometimes I regret getting anything to eat there, but the seasonal coffee options and ice-cream will always have me coming back.“

“very good and convenient place to wait if you want to pickup somebody from airport or if you have to drop somebody off at Orlando airport, since there is lot of customers , the staff are bit occupied. Otherwise all in one place gas food restrooms. They even have arrival and departure boards..“

“Quick service, tasty food.I love that they have the easy order kiosks, helped me to skip the line.Only issue was that it wasn’t clear to me when my drink was ready and I had to go a little upstream in the line to get it.Breakfast sandwich was delicious.Gotta love done good Dunkin Midnight and tasty eats to power you through the morning!“

“Happened to get a craving for a Frozen Chocolate and decided to hit DD. Was not sure with the new realigned menu if that was still available. To my surprise it was and the agent made it great right to my specifications. Took it home and enjoyed the sugar high !!!!“

“I came early in the morning during their busiest time. I went to the drive thru which was quite busy, there was about 5 cars ahead of me and I ordered and got my food in less than 10 mins. My sandwich was hot and well made and my coffee was good too. No complaints. Service was fast and friendly.“

“I came in on today's and grabbed a coffee to go, the service was fast and the drink was good and made to my specifications. I can't think of anything negative to say about the experience.

Vegetarian options: The coffee and avocado toast can both be made vegan and were quite good. There isn't that much else in the way of vegan options except the yeah browns, which are exceptionally good typically, even when they're cooled down.“

“We just came from this Dunkin today after having a hard day. Our dog is sick and just had a lung attack. We had to calm him down and thought we needed a treat after such a hard day. After placing our order which was 2 donuts , a pup cup , and a water. The lady gave us the pup cup and it was a lot of whip cream!! I don’t know why she gave us that much whip cream but I hope she knows she lifted all of our spirits on the way home. I hope to see more people like her.“

“This place is fairly good, the manager is nice and if you are a regular she will try to remember your order for you. I know earlier when the place first opened it was mediocre, but it was a new establishment with student employees so it happens. It’s better than most Dunkin’s around.“

“i never go to dunkin but a friend had taken me and i just want to say wow the coffee is actually great and the lady angela was very patient/helpful and so sweet. god bless her, it was busy and she still took her time to answer the questions i had. food came out quickly too, great location!! thank you angela you were amazing and bc of you im coming to dunkin more <3“

“Had a great experience this morning on 9/17/25 at 8:05am. This Dunkin’ is super clean and organized, the donuts were fresh and delicious. My wife and I ordered a hot pumpkin latte and an iced pumpkin latte both were delicious. The manager was awesome and inviting loved her morning spirit. The lady who made our drinks was nice, she had a big smile and made these drinks with love. Overall the staff at this place had an inviting face besides that one young kid that was to the side who looked like he did want to be there lol.“

“This location is awesome and usually fast but if there’s a preorder in the drive thru, why not have the person who just ordered who’s waiting a long time roll around. It defeats the purpose of saving time for the people who ordered ahead…“

“I strolled by in the afternoon, and it was a bittersweet moment. I loved how the employee was super nice with me. However I did not like how she was overworked. She was handling everything on her own. And this is a call out to any manager of this store. This is totally unacceptable, that one employee has to handle everything. I understand budget constraints, because it's happening everywhere in this area. However it is unacceptable for one person to be overworked. The lady handled everything perfectly. I'm just standing up for her. Please make a change with upper management or a regional. Thank you.“

“Oh honey, it’s called Dunkin' Donuts, emphasis on donuts, right? But these days, all they got are these teensy-weensy little donuts or maybe it’s just because it’s near closing time. Either way, they've turned into a drink haven with more coffee than actual donuts. The place? Neatly clean, but that’s about it. Just a sea of drinks instead of those glorious donuts we crave. Honestly, they could’ve slapped a new name like Dunkin' Cafe on it, and I would’ve been happier. As for the Glamberry Drink Zero Refresher? Sweetheart, it tastes like cough syrup on steroids. I mean, refreshing... if you love that kind of thing. Overall, I’ll be back, but not eagerly for the donuts.“

“It was 6:45am on a Wednesday. It had been the worst week and a half that I had experienced in a long time, I mean we’re talking tears and rants every single day because it was just one of those times. I had planned all week to save and use my points to “treat myself” with a large cold brew on the morning of my first of two days off work after the gym, and so I placed my order before leaving my gym’s parking lot. When I arrived to this location, the employee Zandalee informed me that I had mistakenly placed the order for a different location down the highway. I was bummed and Zandalee could tell, and with such a perfect guest-service comforting voice, she asked me what my order was and offered to make it for me. This store’s drive thru was busy at this time, too! From one guest service worker to another, Zandalee truly reshaped the way that I think of this Dunkin location. She deserves praise for thinking of others and having compassion for another human being. I know it’s “just coffee”, but a gesture like that really helped me after such the long and stressful week and a half that I had.“

“I came right before closing and was bracing myself for an angry employee i think her name is isabella answer with such a nice tone i could tell she was smiling the donut i wanted they did not have and she told which one was her favorite it was vanilla sprinkle and i must say it was delicious thank you for hiring somebody that enjoys the job and gives great recommendations i will be back!“

“Small Gem of a Dunkin, Great service, swing in before mall trips is a must. Coffee was made perfect, I will be back for sure,....only 3 small tables to sit,. So thats the only negative if you want to hang out, I dont have internet where I live so I like to go and have a dedicated spot to sit.“

“Normal DDs experience. Good food quick service, decently priced, overall clean restaurant except foe the restrooms (common among all fast food spots which is disappointing). New item of note: I didn't know that they started charging for ice water. After finishing our meal we requested two cups of water and was charged $1. Took me by surprise.“

“I just moved here from Tennessee and the food is always fresh and my coffee is always on point. Thank you all for your great customer service and for keeping the store clean. I ordered the 6$ meal deal no bacon on my croissant. Iced coffee 5 pumps of vanilla bean add oat milk. Chefs kiss. The 1 star reviews are very misleading I think everyone should come here there self and try the food. Being in customer service is not easy and you can tell they work very hard. 💜“

“Jocelyn the manager and the morning staff always go out there way to make sure things get done even when short staff. My order is always complete always hot. And if though the morning is a rush they always greet you and smile..Thank you for the work you do Jocelyn and Team !!!“

“i can’t give too big of a review because i’ve only ever placed a mobile order pick up and was on my way. But out of all my mobile pick ups, there have been a couple times where I waited so long for the order and I was the only one if not the 3rd person in the drive through. However, I still go because I love my wraps and my coffee.“