Wendy's in Riverview

“Hands down best Wendy's! Food is always ready when I order ahead. If something is missing or messed up, they are happy to fix it. If I could suggest anything would be more greetings and smiles in the drive thru. The ladies in the drive thru are kind and it goes a long way. After a long day at work, rush to pick up kids then grab food, you ladies are so sweet. I truly appreciate it.“

“At first I didn't want to order,as I stepped inside I could clearly see the place was dirty. I didn't sit inside. Once I received my food I sat in my car and ate.They were understaffed. Only 2 people were working there.One was doing drive- through, the other was doing the grill and front counter.Behind the counter was a mess and I was surprised she didn't slip and fall with all the fries,napkins and spilled drinks on the floor. As she served me she seemed sad,stressed,and trying to ignore the rudeness of a man who caimed his food wasn't coming fast enough,but she was still pleasant and served me to the best of her ability. He angrily snatched the bag from her when she handed it to him and stormed out.In my opinion the state of the restaurant isn't the employees fault,more workers are needed just to keep the restaurant clean. There were about eight tables,give or take. The employees could not leave their stations to clean the restaurant unless they had a slow period. Where they are located looks like a busy area, right off 301 and Gibsonton Drive. Sadly this is not the only place I see employees understaffed. Dealing with live customers isn't easy especially when it comes to food. Some people get really heated over their meals.They almost want to end your life if their food isn't right.I applaud people who work in restaurants and food services. Their jobs are extremely stressful! These two employees need a raise AND a bonus for simply just not quitting and walking out.

Oh yeah, I got the baconator and some cheese fries.The food was excellent!“

“Went through the drive through tonight and was so hungry. I was at the hospital all day with my mom and hadn't had a chance to eat anything so when I got my order I was so grateful for some hot food. Erika gave a friendly customer service experience, they remembered the ghost pepper sauce for me, and the fries were hot! Thank you Erika and for the managers working with her tonight. Made the end to my day a little sweeter.“

“I visited this place around 6:30 PM and ordered chicken tenders, which is fairly new on the menu. When I pulled up to the window, they told me it would take six minutes. I was a little upset, but a Cook overheard my conversation and calmly said it should only take 3 to 4 minutes that he already put them in the fryer. They asked me to pull off to the side and wait and when he delivered the food to my vehicle, he was very apologetic and very nice while serving me my food. I was very pleased with the way this kid took his time to remain calm and professional, while I might have seemed upset about how long it would take to order fast food. Not too often do you see this situation occur while ordering fast food. Congrats to the managers and the staff that maintain this protocol because there were several employees that remain calmand try to make me feel comfortable and satisfied. I would definitely feel good about visiting this fast food chain in the future.“