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“Was halloween and was waiting on my bf to get done with his afterschool stuff, they let me sit and get ready, all the staff was amazing and I feel they should all get a raise. They know how to have humor, they treat their customers great and overall I had a great time there“
“This is something that needs to be expressed!!! When we got our food and see this, it put a smile our our faces!! No one will ever know what is going on in people's lives but something small like that makes good vibes for us and helps in ways that can't be explained!!! Please give this person Kudos for doing this!!! Thank you for the little things in life!!!!“
“It was my boss's birthday and he loves Taco Bell. I picked up a catering order for our him and our team at this location today, and Steven and his coworker (did not get her name) were very helpful! Steven took my order over the phone that morning, after I explained that I was having trouble doing it online in advance. He had everything ready on time when I arrived, made sure everything was correct, and even helped me bring the bags out to my car. He was very kind and truly went above and beyond. I don't come across this kind of service much anymore, so I wanted to take the time to recognize him. This establishment is lucky to have him. Keep up the great work!“
“Wow I won't go to no more tacos bells after this I will only be coming to this one and I stay out west this place the cleaners Taco Bell have ever went to the people are so nice but the two people that stood out the most was Elizabeth and James like for real just an awesome job“
“This location is great. They always make my order correctly with the different modifications I do. The employees are always super friendly. I used to never be able to just drive away without checking that my food was correct (vegetarian) at other locations but this one gets it right 100% of the time.“
“Chris, Emily and Keontay? I HOPE i got all your names right! Thank you for being so kind on todays visit, I accidentally ordered the wrong item and they made it right without hesitating. Keep being the awesome , kind and beautiful people you are 💗“
“The best by far fresh,hot food!!! And the lady that has been there for years is an amazing employee!!! She goes above and beyond her job to give amazing customer service !!! She's having surgery for her gallbladder....prayers for her speedy recovery!!!“
“Went into Tacobell last night Eladja help me i really didn't know what i wanted he was so respectful help me order thank you you are so respectful keep it up your mom raise a respectful young man he need to be a lead I'm coming back because of him“
“5/5 Stars — Easily the best Taco Bell location I’ve ever been to!
I usually don't write reviews for fast food, but the crew working at this Southport Rd location deserves serious credit. Everything in our order was piping hot, completely fresh, and made exactly to order. They even put protective cardboard wrappers around the crunchy tacos so they didn't get crushed or break on the drive home. That level of attention to detail is unheard of!
Beyond the food being top-tier, the young man working the drive-thru window was exceptionally polite, well-spoken, and kind. Fast, accurate, and outstanding customer service. Absolute 10/10 experience!“
“I feel completely awful for the employees. As soon as my friend and I came in for lunch, an employee's mother came in and screamed at one of the employees after he told her to clock out early due to not working. They all were professional about it, and we applauded them for their professionalism through this, and I hope this one employee and her mom learn a lesson through this type of thing.“
“I know it isn't the employee's fault, but the food gets smaller as the price gets bigger. I'm glad they don't have the AI drive-thru, I won't go back to places that use AI at the drive through. Not that that will make a terrible difference, I'm just saying that I prefer human interaction when I am ordering food and I want people to keep their jobs.“
“Let's be honest its taco bell but the staff and service that those associates give make the difference. This location is one of the best I have been too , staff was pleasant to deal with and will be back. 2ish more locations had staff like this one.“
“Sylvia was the cashier for my order last night. Very professional. I collect attitude and order was taken accurately. At the drive-through window picking up my order I noticed a new drink and ask the cashier about it. She explained what it was and offered it to me. Nothing better than a conglomerate company with great employees who appreciate their patrons. The food was good, but it was Sylvia’s awesome vibe and complementary services will be the reason that I will return to this particular Taco Bell.“
“Got a huge order for the extended family between 7:00-8:00. The total was around 235$. They where completely professional and had us in and out within what felt like 10 minutes. Shout out to those working and making it so fast and fresh. Thank you Alyson, Sylvia, Trinity, Kevin and Jose. We appreciate you.“
“Usually i get 5 layer burritos. This is the only taco bell I can get one and eat it while driving and not wear any of it. The last time here I got the cantina chicken bowl, which was not nearly as good as ones I had gotten at other locations-chicken was dried out and overall wasn't as tasty“
“I have to say this is the best Taco Bell I’ve ever gone to (at least food wise, I haven’t been inside.) This location is the go-to for me and my husband after events in Indy. The food is phenomenal and our order is correct every single time.“
“The staff here is AMAZING!!! I order from here often, and over time have had few small issues. They are SO polite, helpful, and always go above and beyond to reach a resolution. Aiden is an amazing worker, who is so sweet every time, and Liaylah (sp?) was so helpful!! My favorite location in town. Thanks to you all!!“
“Since moving to the new location, my girlfriend and I have started going to this location. We stopped going to the other location because it was terrible. I don't know if they made any major changes, but the staff seems friendlier and the portion sizes have gotten bigger. If you're dining in, the dining room is really nice and spacious.“
“Ordered crunch wrap with fries, side of cheese, PHENOMENAL, Crunch wrap extra toasty and warm, great amount of veggies, Fries so crispy and soft, I ordered doordash, driver got here a bit later but i'm not tripping. Bag nicely wrapped, i don't know whats up with the 1 star reviews i guess rockville is full of old grumpy people. great food.“
“I visited this Taco Bell frequently when I lived in the area. I was always treated with exceptional customer service by Dale and the rest of the crew! I usually order my food without a few things and they always made the food feel like it was as much food as it usually comes with. Definitely am going to miss this place!“
“Every time I order they give me my food really fast they haven't messed up my order and the only thing I don't like is there's been a couple times I came up there and the inside is like freezing cold but other than that that's one of my favorite places to go late at night“
“I went there and my food was amazing and had a light atmosphere but since I had my flashlight on because of how dark it was outside someone said that if I'm taking pictures of anyone without permission they'll get me arrested even though I wasn't taking any pictures“
“This Taco Bell location is in a not so great area yet it has excellent food great customer service and they are very fast. Your food will always be hot and it will come out in a timely manner. Be sure if you're a fan of Taco Bell to try this location.“
“Jerriom (not sure how to spell it) and his team were super friendly at the drive thru and accommodating on the phone when there was a mistake with the order, letting us know how to get it remedied next time we come in :) thank you! We were order #283“
“Traveled from Fort Wayne - ate about
2:30. This was by far the best Taco Bell I have had.
Everything was extremely full and fresh and warm.
Surfaces and floor were clean. Super quick with the food.
10/10 please keep making food that yummy.“
“The AGM is AMAZING!!’ I came on a busy weekend night and it was beginning to get busy. But what I loved the most was that EVERYONE was working hard and helping each other. I ended up waiting an hour but nevertheless the AGM (without me asking) already offered me something to rectify the wait and thanked me for my patience.
She was so calm as she efficiently guided her staff through the busy night. Overall excellent customer service!!
Thank you!!!!“
“VERY CLEAN STORE EVERYONE HERE HAS BEEN VERY FRIENDLY EVERY TIME I'VE CAME INTO EAT
TODAY I WAS A LITTLE OVERWHELMED WITH THE ISSUES ALL OF US HAVE TO DEAL WITH
I WANT TO THANK GOD FOR EVERY INDIVIDUAL HERE THAT AS THEY HAVE BEEN WORKING DILIGENTLY EVERY TIME IVE BEEN HERE
NOT ONCE HAVE I SEEN SOMEONE COME BACK UP BECAUSE A ORDER WRONG
& I REMEMBER THE DAYS WHEN JUST ABOUT ANY WHERE SOMEONE WENT THE FOOD MY NOT BE RIGHT & TOOK FOREVER
IT MAY SEEM UNIMPORTANT TO SOME TO MENTION
YET I DO APPRECIATE THE WAY PEOPLE REALLY DO DESIRE TO DO WHAT THEY FO WELL
I WORKED AT TACO BELL AT SOUTH PORT COUPLE YEARS AGO & I HAD A HAD TIME KEEPING UP
THANK YOU FAM4LEADING A A PATH FOR SOMEONE WHO KNOWS TIME AT ANY JOB REQUIRES TIME SUBTRACTED FROM ANY PLACE YOU COULD BE !“
“People may have bad experiences here and there however we just got the wrong order a bit ago, took it back and they made it up for us TEN FOLD. Very much appreciated and thank you to the E Washington crew for the compensation and kindness.“
“I've always had at least decent service here and sometimes even really good service. For example, when I stopped in on Monday August 26th at 11pm the person that took my order through the drive through made a point to join my order and sides together to get me a slightly better deal. That goes a long way. They were also accommodating and nice. For a late night Taco Bell experience, I haven't had a better one.“
“Foods always good, the wait isn't usually terrible! Now I do usually go inside and it seems like the drive thru doesn't necessarily hold priority to the inside customers but does seem to slow down the inside orders considerably during a lunch rush simply due to the single food line setup of their kitchen. I would recommend it for sure but if being in and out is a must id recommend definitely hitting their drive thru!“
“I would take a bullet for this Taco Bell. I’ve never had a meal that wasn’t piping hot or fresh as hell. The crew has always been extremely friendly and very apologetic when there’s a delay. But I never care about the delay because the meal is always worth the wait. Love you, 10th and Shadeland Taco Bell🥹🥰“
“Restaurant is faster than most in the area when it comes to drive thru service. Food is usually hot. Orders are usually correct. They are not overly-friendly to regular customers, but with orders being correct and fast, that's a fair tradeoff ( I guess).“
“My friends and I were greeted by the coolest associate, Paris (like Hilton). PARIS, YOU ARE SO AWESOME. He is the epitome of pristine customer service and made sure we had the correct orders and everything we needed. We will be coming back just for this GOAT.“
“Did a great job now that they have cleaned it up. They had a complete remodel. Only issues was a manager getting upset because they didn't have enough people work on lunch. But it was a little busier than normal at 11am. But they had 2 more employees show up when I was leaving.“
“Arrived around 5pm on a Thursday. Employees and customers inside, but doors locked. What the heck? Also, isn't this a fire hazard? Taco Bell, why are your doors locked during the day time? What do you have to do to get the privilege of eating inside? 🙄“