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“I had a great experience dining here and will definitely be coming back. From the moment we walked in, the staff made us feel welcome and taken care of. The atmosphere strikes a nice balance—comfortable and relaxed, but still polished enough for a special night out.“
“Seemed short staffed for a Friday night but these young folks working had it handled. They were attentive to the lobby and the drive through. I was pleasantly surprised with the quality of food handling as well. Restaurant was clean. Thanks y'all!“
“I know there’s a lot of mixed reviews up, but I had a fantastic experience. I had a very large order, they all made the food very quickly, and the girl named Abby at the window was incredibly sweet and even labeled all of our drinks for us! They were great!“
“This location is great. They always make my order correctly with the different modifications I do. The employees are always super friendly. I used to never be able to just drive away without checking that my food was correct (vegetarian) at other locations but this one gets it right 100% of the time.“
“The two guys working the drive through tonight were on point! I think one of their names was Tristian. I didn’t catch the other one’s name. Super friendly and they seem like they really do care about making sure your order is correct. One of their best Taco Bell’s in Indy!“
“I feel completely awful for the employees. As soon as my friend and I came in for lunch, an employee's mother came in and screamed at one of the employees after he told her to clock out early due to not working. They all were professional about it, and we applauded them for their professionalism through this, and I hope this one employee and her mom learn a lesson through this type of thing.“
“As an avid Taco Bell lover, this is by far my favorite Indy location. The team is great, especially the manager Brittany. The staff is kind, quick to make your order, and keeps the place clean. I love the personality of this location with the seasonal decor too. Always a Baja Blast at this TB ;)“
“I know it isn't the employee's fault, but the food gets smaller as the price gets bigger. I'm glad they don't have the AI drive-thru, I won't go back to places that use AI at the drive through. Not that that will make a terrible difference, I'm just saying that I prefer human interaction when I am ordering food and I want people to keep their jobs.“
“I don’t know if there’s a new manager there now, but the food is absolutely amazing. Haven’t been there in a couple of weeks, but before I could never finish my food because it was always cold or just nasty, and today it was completely fresh. it was ready in five minutes or less, and everyone was friendly, place was clean. I have no complaints at all.“
“Usually i get 5 layer burritos. This is the only taco bell I can get one and eat it while driving and not wear any of it. The last time here I got the cantina chicken bowl, which was not nearly as good as ones I had gotten at other locations-chicken was dried out and overall wasn't as tasty“
“Got a huge order for the extended family between 7:00-8:00. The total was around 235$. They where completely professional and had us in and out within what felt like 10 minutes. Shout out to those working and making it so fast and fresh. Thank you Alyson, Sylvia, Trinity, Kevin and Jose. We appreciate you.“
“The staff here is AMAZING!!! I order from here often, and over time have had few small issues. They are SO polite, helpful, and always go above and beyond to reach a resolution. Aiden is an amazing worker, who is so sweet every time, and Liaylah (sp?) was so helpful!! My favorite location in town. Thanks to you all!!“
“Did a great job now that they have cleaned it up. They had a complete remodel. Only issues was a manager getting upset because they didn't have enough people work on lunch. But it was a little busier than normal at 11am. But they had 2 more employees show up when I was leaving.“
“I have to say this is the best Taco Bell I’ve ever gone to (at least food wise, I haven’t been inside.) This location is the go-to for me and my husband after events in Indy. The food is phenomenal and our order is correct every single time.“
“Let's be honest its taco bell but the staff and service that those associates give make the difference. This location is one of the best I have been too , staff was pleasant to deal with and will be back. 2ish more locations had staff like this one.“
“…im autistic and can be extremely picky with food, even while on my weight loss journey- naturally it’s easy to find the wrong, but sometimes we must recognize the good- today I went thru the drive thru, and needed help in swapping things around on the cantina bowl- james assisted me, and showed a level of kindness, patience, and compassion while helping to make sure my order was exactly the way I wanted it- thank you james! thank you for being the kindness to my morning- this is honestly my favorite and go to taco bell location- everyone is always so very very kind here- customer service is so overlooked- it truly makes a difference- awesome job guys!! you are all so much appreciated-“
“The best by far fresh,hot food!!! And the lady that has been there for years is an amazing employee!!! She goes above and beyond her job to give amazing customer service !!! She's having surgery for her gallbladder....prayers for her speedy recovery!!!“
“Chris, Emily and Keontay? I HOPE i got all your names right! Thank you for being so kind on todays visit, I accidentally ordered the wrong item and they made it right without hesitating. Keep being the awesome , kind and beautiful people you are 💗“
“I Stopped In For Lunch Around Noon On July 7th Recieved Some Of The Best Taco Supremes I Have Ate In A Long Time The Manager And Crew Did A Great Job And Put Out Great Quality Food And It Was My Best Experience I Have Ever Had Kudos To The Manager And The Entire Crew Of Workers You Guys Are The Best“
“Jerriom (not sure how to spell it) and his team were super friendly at the drive thru and accommodating on the phone when there was a mistake with the order, letting us know how to get it remedied next time we come in :) thank you! We were order #283“
“I have been visiting this Taco Bell establishment for the past couple of years since my job is in that vicinity and I have always been treated very well. The food is good and the service is outstanding! I am always greeted by the workers there and an extra BIG SHOUTOUT to Dale that works there. He is a hard worker and a great human being! Hes always got a smile on his face, a great personality, and is super friendly! He def makes my eating experience a pleasurable one! Thank you to Dale, the employees and Taco Bell!“
“Restaurant is faster than most in the area when it comes to drive thru service. Food is usually hot. Orders are usually correct. They are not overly-friendly to regular customers, but with orders being correct and fast, that's a fair tradeoff ( I guess).“
“Traveled from Fort Wayne - ate about
2:30. This was by far the best Taco Bell I have had.
Everything was extremely full and fresh and warm.
Surfaces and floor were clean. Super quick with the food.
10/10 please keep making food that yummy.“
“Foods always good, the wait isn't usually terrible! Now I do usually go inside and it seems like the drive thru doesn't necessarily hold priority to the inside customers but does seem to slow down the inside orders considerably during a lunch rush simply due to the single food line setup of their kitchen. I would recommend it for sure but if being in and out is a must id recommend definitely hitting their drive thru!“
“VERY CLEAN STORE EVERYONE HERE HAS BEEN VERY FRIENDLY EVERY TIME I'VE CAME INTO EAT
TODAY I WAS A LITTLE OVERWHELMED WITH THE ISSUES ALL OF US HAVE TO DEAL WITH
I WANT TO THANK GOD FOR EVERY INDIVIDUAL HERE THAT AS THEY HAVE BEEN WORKING DILIGENTLY EVERY TIME IVE BEEN HERE
NOT ONCE HAVE I SEEN SOMEONE COME BACK UP BECAUSE A ORDER WRONG
& I REMEMBER THE DAYS WHEN JUST ABOUT ANY WHERE SOMEONE WENT THE FOOD MY NOT BE RIGHT & TOOK FOREVER
IT MAY SEEM UNIMPORTANT TO SOME TO MENTION
YET I DO APPRECIATE THE WAY PEOPLE REALLY DO DESIRE TO DO WHAT THEY FO WELL
I WORKED AT TACO BELL AT SOUTH PORT COUPLE YEARS AGO & I HAD A HAD TIME KEEPING UP
THANK YOU FAM4LEADING A A PATH FOR SOMEONE WHO KNOWS TIME AT ANY JOB REQUIRES TIME SUBTRACTED FROM ANY PLACE YOU COULD BE !“
“People may have bad experiences here and there however we just got the wrong order a bit ago, took it back and they made it up for us TEN FOLD. Very much appreciated and thank you to the E Washington crew for the compensation and kindness.“
“This Taco Bell location is in a not so great area yet it has excellent food great customer service and they are very fast. Your food will always be hot and it will come out in a timely manner. Be sure if you're a fan of Taco Bell to try this location.“
“I've always had at least decent service here and sometimes even really good service. For example, when I stopped in on Monday August 26th at 11pm the person that took my order through the drive through made a point to join my order and sides together to get me a slightly better deal. That goes a long way. They were also accommodating and nice. For a late night Taco Bell experience, I haven't had a better one.“
“Every time I order they give me my food really fast they haven't messed up my order and the only thing I don't like is there's been a couple times I came up there and the inside is like freezing cold but other than that that's one of my favorite places to go late at night“
“Ordered crunch wrap with fries, side of cheese, PHENOMENAL, Crunch wrap extra toasty and warm, great amount of veggies, Fries so crispy and soft, I ordered doordash, driver got here a bit later but i'm not tripping. Bag nicely wrapped, i don't know whats up with the 1 star reviews i guess rockville is full of old grumpy people. great food.“
“I would take a bullet for this Taco Bell. I’ve never had a meal that wasn’t piping hot or fresh as hell. The crew has always been extremely friendly and very apologetic when there’s a delay. But I never care about the delay because the meal is always worth the wait. Love you, 10th and Shadeland Taco Bell🥹🥰“
“My friends and I were greeted by the coolest associate, Paris (like Hilton). PARIS, YOU ARE SO AWESOME. He is the epitome of pristine customer service and made sure we had the correct orders and everything we needed. We will be coming back just for this GOAT.“
“I went there and my food was amazing and had a light atmosphere but since I had my flashlight on because of how dark it was outside someone said that if I'm taking pictures of anyone without permission they'll get me arrested even though I wasn't taking any pictures“
“Was halloween and was waiting on my bf to get done with his afterschool stuff, they let me sit and get ready, all the staff was amazing and I feel they should all get a raise. They know how to have humor, they treat their customers great and overall I had a great time there“