Coffee Shops in Chicopee

“Great owners, care about us customers as we care about them..!“

“I had to find this Dunkin’s page and review them because they’re just so awesome and nice to me every time I go. I’m a regular in the morning and they know my order every time I pull up which might be common but one of the great drive through people at this Dunkin’ is really amazing at drawing and he’s drawn art on my Dunkin cups so now I’m sold.“

“The Chicopee store is one of the best staffed Starbucks in Western MA. The staff is wonderful at this location. Drinks are always spot on, kind and courteous employees and quick speed of service. I am frequently disappointed at other Starbucks locations quality of service compared to this store. Keep up the good work!“

“I just wanted to say I very much appreciate the boy that took care of me today. He was kinda thin and tall and had longer hair and glasses. I had been standing at the counter for two minutes or so waiting for my order to be taken. There were three people behind the counter but one was addressing the drive thru, the other was grabbing something and someone else was baking something. There was a heavyset person with very curly blonde and black hair that walked past me as I waited a couple of times and eventually just ended up standing there, next to the drive thru attendant, after the last person left the drive thru (and the drive thru became empty). They continued to stand there. I’m not one to rush, but I did take notice that they had walked past me multiple times, and were not busy with tasks, and were quite literally just standing there as if they were bored. THIS isn’t my issue -

the boy i mentioned then came out from the back room and apologized for the wait. HE seemed like he was doing a lot all at once, and he still came to take care of me when he noticed. He then remarked at the heavyset person I’d mentioned before that they could be taking orders instead of standing, which was a valid criticism. The other party then began loudly responding that they weren’t doing nothing (they were), and that over and over again in various phrases and brash tones. I just wanted to say that I really appreciate the boy’s ability to stay calm and levelheaded while getting yelled at by a coworker he was asking for help from in a stressful moment- I was still taken care of by him faster than the entire time I waited behind the counter after he took my order, he grabbed all of it and made the coffee as the heavyset women began to start doing tasks as they continued to yell at him about how they weren’t just standing around, and weren’t going to be treated rudely. Other staff did try multiple times to stop the person from yelling and responding and continuing the argument but she continued. It was so consistent and endless and loud that I genuinely felt the need to write this review. I think that’s incredibly unprofessional and not very team-player in an environment where that is a big part of the functioning work environment.

Again, props to that boy, I wish I had asked for his name, thank you endlessly again. I appreciate your quickness and consideration especially as I was on my way to work.“

“Good food! Awesome employees“

“Great coffee, great breakfast menu. But since the donuts are now factory made and not in the restaurant. They are more hard and stale as the day goes on, Since they are shipped frozen and then thawed. You are better off getting freshed baked from a store bakery. Duck Donuts ot a Bakery. Fred the Baker is rolling in his grave.“

“No matter which Dunkin I go to, I order the exact same drink every time. And based off of my experience with dozens of orders from this one, this is the Michelin-star of Dunkin Donuts locations. It doesn’t matter how long the line is, they get my order perfect every time. Meanwhile, every other Dunkin location within 10 miles gives me a completely different consistency, taste, improper directions with toppings, can’t even give me a refund, etc.“

“I like this Dunkin’ except for the one morning staff member who seems super unhappy and is pretty rude. I enjoy the mornings when she is not working.“

“Got the $6 meal deal: egg, sausage, and cheese on an English muffin, hash brown (well seasoned) 😋 and a medium-sized coffee. Prompt service and meals were amazing.
There is plenty of parking and wheelchair accessibility.
Restrooms were available. Very clean and well stocked .“

“I was very disappointed the other day. I have always enjoyed going to this dunkin. Yesterday was not a good day. The coffee was cold, they got my order wrong, and at least two of the workers were not wearing their mask properly. They did not cover their noses, which renders their mask useless. There is a reason one of the covid tests involves a nasal swab. The virus lives there.“