Donuts near South Hadley

“so let me start by saying I've been coming here everyday for probably 15 years. I wouldnt say I recommend them but things have been fine over the years minus a few poorly made coffees etc. There is a male who takes your order in the drive thru who has the very best attitude and he is always really great. However today I found a piece of metal in my sons chocolate glazed donut. I decided to call and tell them so they could check their donuts to ensure this wasn't a problem in others. I didnt want anything feom them except for them to ensure the safety of others and check their donuts. The lady who answered I believe is the manager. She brushed me off and basically said they don't make the donuts as if this deems it not her problem... this was an unacceptable response and very concerning. If I were an employee and someone called me to tell me there was a metal piece in a donut I would have asked questions and been very concerned! However, it was obvious she did not care and had zero intentions on following through. . I'm thankful thst we saw the metal before my son ate it and I am unsure how they didnt see it before placing it in the bag since it was sticking straight out!“

“best donuts around 💕miss the east longmeadow location“

“I give five stars one of best restaurants that has awesome donuts and the only one that got the street dogs that got cheese, hot dog and the out side of it you can get few things on them“

“Awesome service I just love Dunkin Donuts Coffee every day!“

“Jaylene JUST helped me with my iced Black brown sugar coffee. She is the definition of superb customer service! I stopped here after having a very awful experience at the Granby location earlier this week... & now, I’ll make this my new location! THANK YOU!!“

“I was here yesterday because the Dunkin I regularly go to was closed. This is my go to Dunkin now. The staff is so friendly and quick.“

“I usually just get a coffee in the morning, sometimes the donuts, but i have no issues with anything i recieve, i get everything quickly, the staff is friendly and the manager is very nice when dealing with a mistake. I recommend this dunkin over the ones in westfield.“

“Went to pick up a gift card yesterday and had my young son with me. The super helpful gentleman asked if my son would like a munchkin and at first I said no then changed my mind because he hasn’t had one before. He gave my son a free munchkin and made his day. Thank you!“

“I just wanted to say I very much appreciate the boy that took care of me today. He was kinda thin and tall and had longer hair and glasses. I had been standing at the counter for two minutes or so waiting for my order to be taken. There were three people behind the counter but one was addressing the drive thru, the other was grabbing something and someone else was baking something. There was a heavyset person with very curly blonde and black hair that walked past me as I waited a couple of times and eventually just ended up standing there, next to the drive thru attendant, after the last person left the drive thru (and the drive thru became empty). They continued to stand there. I’m not one to rush, but I did take notice that they had walked past me multiple times, and were not busy with tasks, and were quite literally just standing there as if they were bored. THIS isn’t my issue -

the boy i mentioned then came out from the back room and apologized for the wait. HE seemed like he was doing a lot all at once, and he still came to take care of me when he noticed. He then remarked at the heavyset person I’d mentioned before that they could be taking orders instead of standing, which was a valid criticism. The other party then began loudly responding that they weren’t doing nothing (they were), and that over and over again in various phrases and brash tones. I just wanted to say that I really appreciate the boy’s ability to stay calm and levelheaded while getting yelled at by a coworker he was asking for help from in a stressful moment- I was still taken care of by him faster than the entire time I waited behind the counter after he took my order, he grabbed all of it and made the coffee as the heavyset women began to start doing tasks as they continued to yell at him about how they weren’t just standing around, and weren’t going to be treated rudely. Other staff did try multiple times to stop the person from yelling and responding and continuing the argument but she continued. It was so consistent and endless and loud that I genuinely felt the need to write this review. I think that’s incredibly unprofessional and not very team-player in an environment where that is a big part of the functioning work environment.

Again, props to that boy, I wish I had asked for his name, thank you endlessly again. I appreciate your quickness and consideration especially as I was on my way to work.“

“I had to find this Dunkin’s page and review them because they’re just so awesome and nice to me every time I go. I’m a regular in the morning and they know my order every time I pull up which might be common but one of the great drive through people at this Dunkin’ is really amazing at drawing and he’s drawn art on my Dunkin cups so now I’m sold.“

“The food was below parr but the employees were exquisite.

Parking: The parking is free which incites people to park and enter but they could use more spaces for parking

Wheelchair accessibility: The place has wheelchair accessible ramps that allow for disabled customers to enter easily“

“Pumpkin spice ice coffee.“

“Thank you today

App was down

For some reason rejected 3 credit cards

2 girls were able to transfer the order AND keep the mobile reward

Thank you for the extra effort, great service“

“Lost a gift card in the store, when I went in a week later they still had it there! I was so shocked and happy to see there are still good honest people in the world! Coffee is ALWAYS MADE PERFECTLY at west state st, Granby Ma location ??“

“Besk dunkin around. Of course they get busy like everyone else and they take a but longer. But EVERYONE there is so kind. They try to make things right if theres a mistake. Love them. So glad I got a new job so I have to go to this one now.“

“I really do like Dunkin' for their coffee. Stopped at this one while driving through and came in for coffee and breakfast. The service here was so great. Tanya helped us out, coffee was great the food was ok.. The Sourdough Sandwich was not the best from Dunkin'. But staff here is fantastic and friendly.“

“It feels a little weird to write a review for a Dunkin' Donuts, but I wanted to shout out the staff for being so nice every time I go. It's a busy spot, but they keep the line moving quickly. I commented on how pretty my coffee looked with the whipped cream and drizzle once and the lady who handed it to me said "Only the best for our customers!" with a big smile. What other Dunkin has service like that?“

“I was very disappointed the other day. I have always enjoyed going to this dunkin. Yesterday was not a good day. The coffee was cold, they got my order wrong, and at least two of the workers were not wearing their mask properly. They did not cover their noses, which renders their mask useless. There is a reason one of the covid tests involves a nasal swab. The virus lives there.“

“Service sucks there’s NEVER enough staff and the ones that ARE there are so stressed they can’t handle any of it and none of them know anything about PROFESSIONALISM so they take it out on the customers and other staff I HATE this location“