Donuts near Chicopee

“I just wanted to say I very much appreciate the boy that took care of me today. He was kinda thin and tall and had longer hair and glasses. I had been standing at the counter for two minutes or so waiting for my order to be taken. There were three people behind the counter but one was addressing the drive thru, the other was grabbing something and someone else was baking something. There was a heavyset person with very curly blonde and black hair that walked past me as I waited a couple of times and eventually just ended up standing there, next to the drive thru attendant, after the last person left the drive thru (and the drive thru became empty). They continued to stand there. I’m not one to rush, but I did take notice that they had walked past me multiple times, and were not busy with tasks, and were quite literally just standing there as if they were bored. THIS isn’t my issue -

the boy i mentioned then came out from the back room and apologized for the wait. HE seemed like he was doing a lot all at once, and he still came to take care of me when he noticed. He then remarked at the heavyset person I’d mentioned before that they could be taking orders instead of standing, which was a valid criticism. The other party then began loudly responding that they weren’t doing nothing (they were), and that over and over again in various phrases and brash tones. I just wanted to say that I really appreciate the boy’s ability to stay calm and levelheaded while getting yelled at by a coworker he was asking for help from in a stressful moment- I was still taken care of by him faster than the entire time I waited behind the counter after he took my order, he grabbed all of it and made the coffee as the heavyset women began to start doing tasks as they continued to yell at him about how they weren’t just standing around, and weren’t going to be treated rudely. Other staff did try multiple times to stop the person from yelling and responding and continuing the argument but she continued. It was so consistent and endless and loud that I genuinely felt the need to write this review. I think that’s incredibly unprofessional and not very team-player in an environment where that is a big part of the functioning work environment.

Again, props to that boy, I wish I had asked for his name, thank you endlessly again. I appreciate your quickness and consideration especially as I was on my way to work.“

“I had to find this Dunkin’s page and review them because they’re just so awesome and nice to me every time I go. I’m a regular in the morning and they know my order every time I pull up which might be common but one of the great drive through people at this Dunkin’ is really amazing at drawing and he’s drawn art on my Dunkin cups so now I’m sold.“

“I was very disappointed the other day. I have always enjoyed going to this dunkin. Yesterday was not a good day. The coffee was cold, they got my order wrong, and at least two of the workers were not wearing their mask properly. They did not cover their noses, which renders their mask useless. There is a reason one of the covid tests involves a nasal swab. The virus lives there.“

“I'm here every other day. 10/10 staff, love them!! Food is what you'd expect & the coffee is trash. But those refreshers tho😍😍 Dunkin please bring back the kiwi refresher please I'm begging 😭💔❤“

“I’m making this review responding to CV review( review previous to this one) you’re actually a lier the manager offered you a remake, you stormed off upset because kitchen person unwrapped the sandwich because you never told them what it was and they discovered you bit the bread and spit the piece back in there that’s disgusting. You came from the soccer game which is where I came from and I visit this Dunkin frequently. People make this Dunkin seem like the worst when it’s better THAN WHAT IT WAS THANKS TO THE MANAGER! He’s changed the spot, he’s persistent, he’s encouraging his employees even when some don’t listen to him, he shows a smile & always very communicative with customers and is happy to serve us. So people before listening to review like those give them a try.“

“I like this Dunkin’ except for the one morning staff member who seems super unhappy and is pretty rude. I enjoy the mornings when she is not working.“

“best donuts around 💕miss the east longmeadow location“

“Today was my first time here! I had an amazing experience! The food was great! My frozen coffee was delicious! But the most amazing thing was I saw an employee stop what he was doing to bring an elderly dog back to his neighbor! It’s the little things for me. I will definitely be going back for some ice cream and frozen coffee this summer! Thanks for sharing your beautiful property!“

“Went for my first time, loved everything about it. I got the yogurt bow and OMG so good can't wait to go back“

“Dunkin's is usually great. But ever since the main st one closed this one has been busy. Just don't go there in the afternoon. They'll forget parts of your order. Ordered through the app. Had to wait over 5 mins to get the other one made while being ignored by workers. And for $5 drinks they couldn't do them all the way.“