“The Dunkin' Donuts on Northampton St. in Holyoke did a great preparing our drive thru order earlier today. The staff working at the drive thru were very friendly and helpful. I was really happy that there really was not a wait for our order either.“
“We don't have Dunkin' where we live and now I know to be disappointed. For one main reason: Snacking Bacon. Yes you can literally order a small paper pouch full of bacon just to snack on! Who knew?! This fact alone makes Dunkin' a great place!“
“I've lived in the area for almost 20 years and never once stopped here. My husband & I are in the area visiting & decided we'd get some Doughnuts & try it, and we were not disappointed!! If you are ever in the West Springfield area & want some homemade fresh Doughnuts, Donut Dip is your place.Parking: Parking may be limited as it is in a small location for one & depending on what time of day you go, it can be very busy.“
“This is an amazing Dunkin Donuts.. the 2 girls that mostly work there.. Giovanna and Paola are extremely nice, as well as fast and efficient. They are faster than the location with a drive thru.. I can't say enough good things about them and the store!!Wheelchair accessibility: Easy to get in and out in a wheelchair“
“This Dunkin' Donuts was disappointing in terms of order accuracy and cleanliness.It is located inside of a gas station with a drive thru window, so that's convenient. But unfortunately, the restaurant wasn't very clean or well organized.“
“Ordered donuts & munchkins for myself & my toddler, who loves donuts (just as much as Life itself). Both were as yummy as when I was a little kid, and glazed donuts were still my 1st favorite.The drive thru employee was very friendly. I've actually never had an unpleasant employee at the Tyler St. Location Drive Thru. Can't say the same for the counter, when I can vividly recall a male worker threatening to, "Kill me" just loud enough for me to hear, but no one else. Was I being a total Karen about the level of cream in my coffee? How about a rogue sprinkle touching my bagel? Nope! I'm not the type of person that complains, unless it's a huge deal, and then I'm still apologizing for complaining. I had ordered my cheddar cheese bagel twist toasted w butter, he handed me a bagel twist, just grabbed it off the rack. So I asked him if he would please toast it, and I could have some butter because by the time I got home it would be nasty. So ya, that's where I went too far. I'm just glad I didn't give him a bad haircut!Parking: The drive thru cuts right thru the middle of the parking lot, and the exceptional "Big Brain" drivers can't seem to get the concept of pulling up to the vehicle in front of them. So it happens multiple times a day that the line will be so long, you have a traffic back-up due to cars waiting to turn into the lot, but can't get in, thanks to those considerate drivers waiting, that leave a large space, when there isn't room, it blocksWheelchair accessibility: There are 2 wheelchair parking accessible spots right in the front where the entrance is; there are 2 doors one opens on the right, one on the left. The spaces are in front of each door.“
“Tonya the best, She doesn't make mistakes, cares for the people, remembers our coffees! Tonya took this place over and the customer service has been on point ever since! She Deserves any kind of raise she can get! Completely a different atmosphere with her as manager!No other Manager that has run this DD has worked it like she does! Keep her!!!“
“I go to this Dunkin' specifically because of the wonderful staff! I usually stop after class and grab something to eat and drink. They always make every order perfect and are super kind and nice. I'll always keep coming back to this Dunkin! :“
“Quick service, knowledgeable crew, and friendly etiquette. As far as fast food service goes this location is top notch. They hardly ever make mistakes on orders and make sure to remember faces. If you’re going to go to Dunkin in Easthampton, go to this one.“
“Only visited 2 times in the last 2 weeks and both times I noticed the same person on shift demonstrating what effort, and attention to the customer looks like.( oh and she cooked my food exactly how I articulated it and was not just thrown inside the bag) Impressive. Thank you! I believe her name is jaira. If she it's not a shift leader yet or at least getting parralelle pay to her performance. Would gladly recruit her to our team.I had a picture of the meal to show how it was correctly cooked. The tastes the is so much better when it's cooked thoroughly and ND she understands that.“
“Pitstop on our way home south. The ladies were busy but very attentive. We were coming in with our toddler to use the bathroom and the worker had the bathroom key ready for us. I REALLY appreciated that. While my husband tended to the toddler I ordered a coffee and some munchkins. The women seemed busy with the drive-thru and I had to wait BUT their sincere ‘thank you for waiting’ was all that was needed.Great service. Thank you!“
“there’s usually a massive line, but every time the staff are so kind to me. I’ve never had a bad interaction with them! all the bad reviews probably don’t understand the stress the staff is dealing with, and if you wanna complain about the wait, go elsewhere.“