Pizza · $
1 Franco's Pizzeria and Pub
714 Moody Street, Waltham
- Take-Out
- Delivery
Customers’ favorites
- Pepperoni Pizza Slice
- Tomato & Cheese Pizza
“I recommend anything but the calzones. I’ve ordered food a bunch of times from Franco’s, a few times in person and 3 times via Grubhub. All 3 times I ordered through Grubhub I chose a calzone. The first time the calzone was cooked fantastically, but the last 2 times it was raw dough in the middle where the folds are. The last time I ordered a calzone which happened to be raw in the middle I just threw it away because I didn’t have time to make a complaint. I ordered another calzone tonight hoping it was just a fluke (New cook? Just super busy and overlooked? Whatever, we all make mistakes NBD) since everything else in my order was perfect. When it arrived I checked the calzone and it was raw again. I made the decision to call the restaurant to let them know and to see if I could send it back for something different. The man on the phone told me I was wrong and that he cooked it himself and it wasn’t raw because “he checked”. I told him it most certainly was raw and that I was hoping for an exchange. He said he couldn’t do anything for me and I’d have to call Grubhub about that. He said I’d have to go in person to exchange it. I said “okay fine I guess I’ll call Grubhub” and then he said something I couldn’t understand and hung up on me. I’m really disappointed. I frequent Franco’s for karaoke and spend money at the bar and restaurant often enough to expect a fair exchange and some decent customer service when I need it. I asked for his help and he offered me nothing. Order anything else but the calzones unless you like your dough to be raw, I guess? I HIGHLY recommend the jalapeño poppers though. They’re always perfect and a surprisingly good size.”
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