Dunkin' Donuts in West Springfield

“Im in love with dunkin but the employee vicmary soto is the best she should be a manager. Good employee,respectful, friendly and respectful. God bless her

Parking: Good space but they need to upgrade the entrance too small to go to the paiking lot if you got a big truck“

“I ordered a breakfast sandwich bacon,egg,and cheese on a everything bagel and a large caramel hot coffee with skim milk and Splenda with a shot of espresso. When I drove off then was starting to eat and drink my meal my bagel was cold and didn't have cheese or bacon, it hade sausage and they over burnt my bagel. This was at the duncan location on lower Westfield rd. Next to Popeyes and mcdonalds. Any ways I drove to the duncan donuts on 2068 riverdale road and the manager took the order back and made me a fresh meal edzactly the way I like it and was very friendly and kind and was very professional him and his entire staff and fixed my order the right way, the did at good job“

“It is Sunday morning, 930, St Patrick's weekend drive thru madness and the crew this morning was CRUSHING IT. I personally went in the lobby as the drive thru line did reach relatively close to the light/intersection and I was pulling in from the other side and looked like I was in for a commitment. Presuming a little bit of a stressed situation among the work stations as I walked in and not at all! I was listening and observing all that was going on, still expecting to make myself comfortable as the line continued out around the corner on route 20. The cashier who volunteered to hop off his station and to come and place my order was friendly and sociable and I was in and out in five minutes with all my food and drinks! I believe in this day and age there's more than something to be said about an excellent strong crew but above all in the fast food service and I hope my comments here encourages everyone to treat this, and all, teams with kind words and even kinder direct tip payment! They deserve recognition and I hope this continues on for these employees and the communities they're working hard to provide the essence of life to...coffee!“

“It’s my first time at this Dunkin’ and it didn’t seem particularly busy, but the service was surprisingly slow. I even started wondering if I had placed my mobile order at the wrong location.

I’m still here waiting on a very simple order, while cars in the drive-thru keep coming and going. Definitely not the best experience. I hope next time will change my impression of this location.“