Tim Hortons in Winnipeg

“I had a great experience at Tim Hortons (Garden city) thanks to Sukh. Their customer service was outstanding—friendly, polite, and very efficient even during a busy time. They made sure my order was perfect and greeted everyone with a smile. It’s employees like Sukh who make a real difference and keep customers coming back. Highly recommended!“

“I always enjoy visiting Tim Hortons on Waverley Street. The restaurant is consistently clean, the food is fresh, and the coffee is always prepared just the way I like it. What really makes this location stand out is the outstanding customer service. Jasmeen is exceptionally friendly, welcoming, and genuinely customer-oriented. She greets customers with a smile, ensures orders are accurate, and goes above and beyond to make every visit a pleasant experience. Her professionalism and positive attitude make a real difference. Thank you, Jasmeen, and the entire team, for your excellent service.“

“Such a wonderful experience! The staff were kind, professional, and very friendly. The service was fast and everything was done with a positive attitude. Great place to grab a coffee and a quick bite. Highly recommended! 😊☕“

“Had a wonderful experience at Tim Hortons! The coffee was fresh and delicious, the food was tasty, and the service was friendly and quick. The staff was welcoming, and everything was served fresh and well-presented. A great place to enjoy a coffee and relax.“

“Probably the worst service I've ever had! People who order way after us were getting their orders before us. The staff had to ask what our orders were. They seem to care more about the skip the dishes orders than in store customers. And this is a constant at this location!“

“Excellent service at Tim Hortons! Martha was professional, friendly, and incredibly helpful. Her positive attitude and strong leadership skills truly stood out. She goes above and beyond for customers and represents the company exceptionally well. Tim Hortons is lucky to have her—I honestly believe she has all the qualities to be a great manager. Thank you, Martha, for the outstanding service! 😊“

“The evening team of this location consistently provides fast service, hot coffee, and a welcoming atmosphere every time I stop by late in the day. Unlike other places where evening quality drops, this location maintains high standards with a drive-thru and counter that move quickly even during the late hours. The coffee always tastes fresh and rich, never old or lukewarm, and the baked goods are surprisingly well-stocked and fresh. What truly stands out is the staff, who manage to greet every guest with a genuine smile and a polite attitude despite the late hour. The dining room and counters are also kept remarkably clean and tidy, making it a comfortable spot to grab a quick treat or unwind before heading home.“

“visited this Tim’s after the renovation and I love the new look of the store but most especially I love the great customer service, the staff were all nice most specifically Edna! Thank you so much for the great breakfast experience“

“We popped into the Tim’s at Sage Creek the other day. We had a bit of a complicated order so it was easier to park and go in. The young man who served us was pleasant, polite and got everything right. We were very pleased, and the littles who were with us were happy with their assortment of Timbits! lol. I hope Miguel had a great shift, he is definitely an asset to this store.“

“Had such a great experience here! The place has a warm, welcoming vibe the moment you walk in, and everything just feels easy and relaxed. A huge shoutout to Kaye, the manager — she’s genuinely one of those people who makes an establishment feel like home. Super approachable, always smiling, and you can tell she really cares about both the customers and the team.

Service was smooth, the atmosphere was comfortable, and the whole visit just left me in a good mood. If you’re thinking about dropping by, do it.“

“Today I visited to this store and it was extremely busy, might be due to short staff.A short girl with her cute voice was trying her best to handle the situation.It was really appreciable.More than her voice I admire her efforts.Hats off to her.“

“I visited Tim Hortons today at around 2:50 PM and wanted to order a Protein Quencher. It was my first time trying the drink, and I was a bit confused about what to choose. One of the staff members kindly helped me and recommended a perfect Protein Quencher. She was very friendly and patient, and I absolutely loved the drink. Thank you for the excellent customer service—I will definitely order it again!“

“I visited Tim Hortons last Wednesday and had a great experience. Amrit was very friendly, helpful, and provided excellent customer service. She was polite and welcoming, and made sure everything was taken care of. Really appreciated her service!“

“Had a really good experience at Tim Hortons. The staff were super friendly and got my order together quick without any fuss. The place had a nice chill atmosphere, felt comfortable just to hang out for a bit or grab something on the go. Food came out fast and tasted great, exactly what I was in the mood for. Honestly a solid spot all around for service, vibe, speed and the food. Would definitely go back.“

“5 stars only because of the service.
The tea was super hot and stirred perfectly.
Not many stores stir the tea at all.
We ordered a wrong size at the drive-through around 11:30 pm July 25. And at the window he changed the size according to our request.
Great service.
The staff was really polite and friendly. I asked his name and its harshdeep. I hope I got it correct.
I hope you guys promote him if you haven’t already.
More stores should train employees like him.“

“Tim Hortons is located inside of the on the run gas station located on 1015 Notre Dame Ave, in the west end of Winnipeg on the corner of Notre Dame and McPhillips Street.

The Tim Hortons has a drive-through and is located inside of the gas station. The staff is friendly and service is fairly quick.“

“Absolutely loved the drinks at this location inside the RRC Polytech. I bought London Fog here recently ! Perfectly steeped Earl Grey tea with smooth, steamed milk and just the right touch of vanilla—cozy, creamy, and comforting. Great balance of flavors, not too sweet, and consistently well-made.
Highly recommend!“

“I truly appreciate the excellent service I received from this Tim Hortons team. I wasn't able to make it to the store to pick up my mobile order, but when I called, the staff were incredibly understanding and helpful, processing a refund for me. Their kindness and professionalism made a big difference, and I'll definitely be returning.“

“visited store in morning i had breakfast from here i had a very wonderful experience all the staff members are very nice and helping, i noticed that washrooms and guest areas were very neat and clean & the food tasted really good too. Highly recommend this store“

“This was the only location in my vicinity that had the holiday meal + socks in stock. It was extremely impressed with the customer service and the speed was in a time sensitive manor. Substitutions for the meal were easy and accepted. Especially during the busyness of the holiday season, the lines were manageable. Thank you Tim Hortons for this experience.

For further in-depth review, see That Reviewer“

“This is the best Tim Hortons I have been too. I do not ever go inside always drive through but the customer service is TOP TIER, the staff are so nice, everyone is working efficiently and fast. I have never has any issues and they actually make the food / drinks 100% with care compare to other Tim Hortons and I have been to many.“

“This is a self serve Tim's. They have regular and dark roast as well as french vanilla. They also have the same variety of sizes but I didnt see any Tim's food. Not bad, definitely not as good in comparison with non self serve Tim's, but it's not bad. Certainly better than other coffee shops around.“

“Was here with my dad. I feel like he's kind of disappointed with me overall as a person.

The staff was really nice.

Food was good. Pizza and sandwich thing was dope.

I might not have been the best son. Guess I can see where he's coming from.

Coffee was nice and strong.

Everything is fine. We all feel normal.

I love my dad. Pretty sure he likes me back. This was nice.“

“Pros: No wait in line at 11am Monday, which is nice. Clean environment and friendly. Quickly received my coffee and cream cheese bagel.
Con: despite receiving my bagel very quickly, it was somehow not hot, or warm. Like maybe luke warm at best yet toasted. I assume pre-made somehow? Confusing..“

“Exceptional service from start to finish! The team creates such a positive atmosphere that grabbing a coffee becomes the best part of my day. They are fast, friendly, and always make customers feel valued. It’s rare to find service this consistently great. Highly recommended!“

“Service at Tim's on Northgate has always been exemplary. Keep it up. It's June 30, 2022, had hot chocolate and chicken strips. You guys are great!! March 16, Saturday night. Thank you for the hot chocolate and the good service. Not that I have ever had problems with my order. I know some people make the coffee shops not a nice place to eat and use the facilities and ruin it and make a mess. I was having my hot chocolate when I noticed one familiar girl I know from a group. They lined up to use the facility, out came one of her young friends and told her something and I asked what's wrong, so she told me. Even though i told her she should tell the staff, she said they only went there to get something hot and will go home eventually.
Favorite to order has been bb breakfast muffin without butter and coffee.
August 18, 2024
Sheesh. Thank you“

“Amazing, so friendly, accommodating. I drove by the drive through order telecom and realized after the fact as there were other cars behind. Got to the window and in my embarrassment, explained I accidentally drove past the order screen and asked if I could still place my order at the window. Prabh was very understanding and told me I could absolutely still place my order without having to drive around again. Top notch customer service and he chuckled when I apologized again and he said it happens sometimes. I was thinking does it lol but he made me feel like it was no big deal. So appreciate the understanding and the friendliness. Cheers to a great Saturday!“

“Satveer provided outstanding customer service at Tim Hortons. She was friendly, polite, and very attentive throughout my visit. My order was prepared quickly and accurately, and she made sure everything was perfect. Her positive attitude and professionalism created a welcoming experience. Employees like Satveer truly make a difference and keep customers coming back. Thank you for the excellent service! Highly recommended“

“Always a great experience at this Tim Hortons! The food is fresh, the coffee is hot, and the service is fast and friendly. Whether I go through the drive-thru or stop inside, I’m always impressed by how quickly they get my order out without sacrificing quality. Great job to the team!“

“This is a Tim Hortons that is located inside the grace General Hospital most of the emergency entrance.It has limited hours and also I think the menu items are more limited than a drive-thru Store free standing.There are other hospitals that are in Health Sciences Center Saint Boniface Hospitaland others.I'm not sure if any of them have the good hours of the freestanding stores or the complete menu but I doubt seriously whether they do and I would call ahead make sure they're open.“

“Ken is the man of the day today. He was supper kind and Extremely patient with my order. Filling my drink all the way to the brim. I would go back every single day to this tims knowing there’s a chance if him being there to improve my tim hortons experience. 10/10 for my boy Ken would highly recommend!!“

“This team is honestly the best in the city by far. The staff here are so kind, efficient and really make people feel like people instead of just an order. My appreciation and gratitude towards the staff at this location is never ending. Thank you for all your hard work everyday.“

“I always have a great experience at Tim Hortons . The coffee is fresh and delicious, the food is tasty, and the service is friendly and welcoming. The staff are always kind and helpful, and the atmosphere is nice and comfortable. Definitely one of my favourite places to grab a coffee and a quick bite!“

“This is the best tim hortons i have ever been to i took a coffee at store front and the employee Gurseerat helped me about the Tim Hortons mobile app and also passed me on a physical card as well.. was really great definitely going back!👍“

“One of the better Tims on campus. Offers full Tims Menu unlike the other one in Engineering or in Tier/ Fletcher Argue building. Great hours of operation. Closes slightly later than the rest of the other Tims on Campus. Has a great seating place to enjoy your coffee inside. Also accepts Tims card points and Tims Credit. Staff is very friendly and welcoming. Line ups are long as hell at peak hours. Many times I have had to leave the queue when i am halfway cause i had been standing in line for too long or I had to run to a lecture. They should find a way of tactfully handling these long queues. Also, very limited power outlets inside. Not a great place to get work done if your device has low battery. Other than that its a great location. Tables are generally very clean for the amount of customers this place serves. Staff is under staffed but still amazing. Food is great and well prepared.“

“I love that Tim Hortons where I usually go there 3-4 times in a week . I just wanna specially thank and appreciate to (kiran )who is always greet me with smile and give the best service always in terms of making best drinks and sandwiches. I really appreciate that girl!!“

“The best Tims Horton in the city! Staffs are so enthusiastic and friendly, always making me feel comfortable when communicating with them. I've tried many Tims store in Winnipeg, but this is the first one that comes to mind when I want an Iced Latte and Wedges, even though it's quite far from my house. Well, it's not just about the drinks, it's about how they make you feel.“

“We ordered coffee today at the drive-through; this location has fast service, and we got our coffee with a smile and a warm greeting. I'd like to put in a word about the worker named Karman. Very nice and friendly, with excellent customer service skills. definitely makes our experience much better than any other location. Will come again. I would recommend this Tim Hortons to anyone.“

“Ordered a double double, half n half, and an iced capp, worker who I believe his named was Ahmad/Ahmed delivered me the best and fast service along with the workers, I even had a conversation with him and he helped my daughter pick what she was craving! Tim Hortons always delivers the best service and is the best when it comes to hiring the right staff.“

“This location - Gateway - is better than most in terms of service and atmosphere. One of the biggest things is its much cleaner than nearly every other Tim's I go to, which, like most fast food places, has seen a huge hit it that respect over the years. This franchisee must be old school which is “

“This location is very convenient as it is close to my workplace, but what truly makes it exceptional is the staff. They are absolutely wonderful. We know each other by first name, and our interactions are always respectful and friendly.
The food is consistently fresh, and I always feel comfortable making any request. Each visit leaves me feeling genuinely welcomed and well served.
I gave the atmosphere three stars only because the location presents some challenges, but the service and quality more than make up for it.“

“I go to this Tim’s location at least 3-4 times a week for coffee and occasionally a rice bowl. The ladies who work there are always so pleasant and friendly at the drive through. I will continue to return- this is my favorite Tim Horton’s location with wonderful staff. I forgot her name but there is a girl in particular who is extremely friendly and kind. I will come back and update her name when I’m certain on what it is.“

“Honestly speaking, given the location of this store, most people would have low expectations. But as a UW student, this Tim's is one of the more convenient and affordable options for a quick bite between classes. Every time I've made an order, the staff are incredibly friendly and always working hard to get everything done quickly and correctly. My food and drinks are always made well, just the way I've asked, and because they're so busy it's usually fresher than most other Tim's I've visited in the city. Wonderful team - give them a raise!“

“Great location.clean facility.Servers actually look at you when handing over the food/drinks.Many other locations they are too busy speaking to their coworkers in another language and don't even look at the customer when dealing with them.“

“This tim Hortons is beyond my expectations with everything service, quality and staff. There is one employee name Par she is perfect to remember your order make sure take time to greet you on window as well while taking orders. She is brilliant employee I ever seen in any restaurant. She knows how to make relationships with customers and make us feel like family. Big applause to her.“

“The service in this Tim Hortons outlet is good and the staff is quite efficient. However, they have recently stopped accepting cash, which has made things a bit inefficient and awkward. I’m a daily customer and never use cash personally but I have witnessed multiple instances where customers stood in line for a while only to be turned down by staff because they only had cash. To improve on this, I would suggest that the manager of this outlet considers putting up at least one sign saying “We don’t accept cash” which is big enough for people to read from a distance, so that people are informed before they stand in line.“

“Amazing Costumer Service Experience!

I recently ordered through Doordash and they had made a small mistake on the order. I called them to let them know about it, spoke to Namit, and since they couldn’t make a delivery order on their end, she offered a replacement of the order instead when we get the chance to come in person.

Today we went (a week later), spoke to one of the workers Khushveen and she helped us with a new order and was very kind about it! We’re very happy with the meal we got to have today. Sometimes mishaps can happen, but the one thing I always appreciate is the immediate accountability and solution-oriented response.

Our first time visiting this location, but will definitely come back for drive thru!“

“I wanted to recognize Supervisor Joanne for her outstanding service. She is always friendly, efficient, and incredibly hardworking. On one visit, I saw her handling the drive-thru window with impressive speed while also helping prepare sandwiches, all without compromising service quality. Whenever Joanne is working, the drive-thru runs smoothly and wait times are minimal. In fact, I can usually tell she's on shift because there are no issues and the line moves quickly. Her dedication, efficiency, and positive attitude make a noticeable difference to the customer experience. Thank you, Joanne, for all your hard work!“

“Great customer service, polite and people with great smile. I was impressed with how well the baked goods were glazed and displayed. I don't need their baked goods at the moment but everything looked very appetizing and clean so I ended up getting a treat. However, the washroom was dirty even in the early morning at 9 a.m. given that this location is on busy Portage Avenue and many people stop here during long drives, the washroom should be checked more frequently.“