Customers` Favorites
Customers` Favorites
“I had a really great experience at this Starbucks! I was in the area for a conference event that was happening nearby, and there were thousands of people around because of the event. Naturally, a lot of people were looking for coffee in the morning, so I can only imagine how busy and stressful it must have been for the staff.
Despite the huge crowd, everyone working there handled the situation incredibly well. The employees at the ordering and pickup counters were very kind, understanding, and professional. Even with so many people coming in at once, they remained patient and treated everyone respectfully.
I especially appreciated seeing how well they handled the pressure. In situations this busy, I completely understand how employees can become overwhelmed or frustrated, but the staff here continued to be welcoming and helpful. It was honestly really nice and comforting to see.
Our drinks were also really good, and everything about the experience was great overall. Huge appreciation to the staff for working so hard and keeping such a positive attitude despite the circumstances!“
Customers` Favorites
“Great location and seating area that is very open, spacious, and pretty. However they only serve Starbucks which is disappointing and the workers didn't have good knowledge of the pastries that were showcased and were not very attentive nor helpful.“
Customers` Favorites
“I was afraid that with this location being so close to I 95/495, it might be a little bit of a tourist trap. But no, I had one of the best Big Macs I have had in a long time, meticulously assembled, not just thrown together in the box. Staff was friendly, service quick, and restrooms clean.“
Customers` Favorites
“Don usually eat out but this sore was great. Very courteous ,food in record time.“
Customers` Favorites
“{{restaurant.reviews}}“
Loading...
“LIVE HAPP-ILLY !!
Illy Cafe DMV absolutely lives up to it's name thanks to the beautiful, stylish ambiance and the superb service demonstrated by Carla, Brian and the pleasant manager-fellow in the white shirt.
The overall cafe design is straight out of an Italian romcom. A variety of uniquely gorgeous and colorful demitasse saucer combos are sprinkled about the crisp fancy darkly-tiled interior, with the classic Illy-red logos and umbrella-shaded cafe tables perfected staged throughout both the indoor and outdoor seating areas. The scene exudes the understated class and charm that one would expect from a European street cafe. I've been drinking and ordering Illy espresso online for years now, and my first in-person experience exceeded my expectations.
Special thanks to the baristas, Carla and Brian! They were surprisingly not pretentious - as one may have expected from a stylish coffee shop such as this. They were professional, knowledgeable and helpful, as well as equally friendly, charming and fun! They set a wonderful, happy tone for the entire rest of my day!
Next time you visit the National Harbor, stop here first – for both the affordable, high-quality espresso and the friendly, mood-boosting social interaction.
Carla and Brian deserve further praise. Carla's barista art was phenomenal! And Brian makes the absolute best chai tea lattes! Both went above and beyond expected baseline quality customer service interaction. They worked together as a team, demonstrated great work ethic and people skills, all while smiling, joking and having fun!
The man I presumed to be a manager, due to his attire and general presence, seemed equally friendly and nice. A kind and friendly manager speaks volumes about an establishment. Thank you for treating your employees so well! The world needs more of this!
Thank you for making my first visit to an Illy Cafe and the National Harbor a memorable and wonderful experience!“