4.2
Good
62 Reviews
28799 Northwestern Highway, Southfield
Customers’ favorites
- Bee Sting Honey N’ Habanero Pepper Sauce
- Firehouse Steak & Cheese Combo
- Hook & Ladder Salad
- Jamaican Jerk Turkey
“The staff, one woman and two gentleman, were absolutely amazing. It's been a very long time since I've witnessed customer service like this, and I say this as someone who worked in fine dining the last 7 years. They were unbelievably giving and warm to a customer ahead of me in line, willing to remake her order when she realized she might prefer a larger sub. In a situation where most restaurants would have maintained it was too late to switch, or allowed the change but been nasty and rude about it, the staff here was overwhelmingly accomodating. They made it very clear their singular objective was that customer's satisfaction. It made my experience richer to witness that kindness. The food was good, I tried the Turkey club and the Firehouse Captains Club. Got double meat on both, and they absolutely delivered on that front. The sauces were a bit heavier than I'd like so I ended up having to eat one sandwich with a fork and knife lol. As far as sandwiches go, I definitely prefer Potbelly or Penn Station. But the service here is absolutely worth a visit!”