Customers` Favorites
Customers` Favorites
“Im Happy to say Mcalister's didn't disappoint... almost.
First and foremost. This place is better than the Penera across the street. I'll die on that hill.
Secondly their food is amazing for sit down. And am yet to complain when I dine in. Truely 5 star experience if I say so myself for a deli shop.
Third... the drive through needs work or a new order of operations to keep food FRESH throughout the process.. what do I mean by this? I have only had issues when going through the drive through. Soggy toast. Messy sandwiches falling apart. And the most recent one of French dip sauce being half put on and thrown into a to-go bag just to have it spill over my fiancé's WHITE gaming chair apon opening. I wish I had took pictures but im telling it for what it is.
Final thoughts:
Overall ill settle for 4 stars but cannot give 5 until they fix the drive through situation. Not quite sure if there is a process that can be adjusted to ensure toast doesn't get soggy, loose items won't spill or leak, and food doesn't feel like its been sitting for 30min wrapped heavily in wrapper for steam to soggy it all up. I know a deli has a lot to keep up with. For them to have a drive through is great! Perfect for people on the go quickly. But all i have to say is I'd rather sit down when I can- every time.
The customer service while dining in is unprecedented with any other location I can think of. Everyone is so nice and very quick to help anyway possible to ensure your experience is up to their standards. The staff are doing very well. Especially the lunch crew as of this date. The evening crew seems to lack a little bit of coordination from what I can see by prospecting. But none the less the service was the same.
The atmosphere inside is somewhat homely. What i mean by this is- as a 2000s kid growing up and listening to the radio with my dad was a big part and their music selection and over all inside vibe is great, relaxing, and perfect to unwind with the family and enjoy some fresh deli products.
Overall score:
With drive through experience 3.5 / 5
Without drive through experience 4.5/5
Food (dine in) 5/5
Food (drive through) 2.5/5
Service 4.0/5
Atmosphere 4.5/5
History:
1st experience: (Drive through) Poor experience
- large loaded sub and soup (soggy)
2nd experience: (dine in) Amazing experience
- BLT (actually the best BLT I every had)
3rd experience: (dine in) Amazing experience
- Ruben (an absolute amazing product)
4th experience (drive theough) Poor experience
- French dip and sandwiches (all soggy and poorly packaged)“
Customers` Favorites
“Always fast and friendly when I stop in for lunch!“
Customers` Favorites
“Andrew from Jimmy Johns has the most dazzling eyes ever. I wanted to keep ordering food from him. 10/10 in looks and service!“
Customers` Favorites
“I’ve tried multiple times to order from this location at 8:30 and they are never open. Door says they close at 9...maybe consider changing the times so people don’t waste time goin there. Love the sandwiches, but not being open during posted hours is a drag.“
Customers` Favorites
“So impressed with this place! We literally walked out of Subway across the street where the employees look like they are on drugs and haven't showered this year to find Jersey Mike's. What a difference-night and day. Here they are friendly and helpful the staff are proud of their products and it shows in the shop, the ingredients, the cleanliness everything. Food was awesome, fresh and delicious. I hope Subway goes out of business.“
Customers` Favorites
“Best place for subs ! Fresh sliced an dressed . Fresh made bread, friendly staff as well!! Today I had Lisa , and Darin , I believe. But they are all awesome!! Ty“
Customers` Favorites
“Best place for subs ! Fresh sliced an dressed . Fresh made bread, friendly staff as well!! Today I had Lisa , and Darin , I believe. But they are all awesome!! Ty“
Customers` Favorites
“Boardwalk has been my go to sub spot for over a decade. Unfortunately I moved to a different state now, but anytime I'm in Grand Rapids I find my way here.
Their menu is great, but one of my favorite things to do is just walk in and have whoever is helping me create their favorite or experiment. This particular evening Kayla and Grace did not disappoint and gave me a great take on their turkey & prostini.
The staff has always treated me great and the quality of food has been consistently wonderful.“
Customers` Favorites
“Best subs in town. Pete and Kelly treat their customers like family. Highly recommend!!“
Customers` Favorites
“We tried this place randomly and we’re SO HAPPY we did—the food is amazing: fresh and flavorful!
Our family got 2 soups (spring for extra bread-it’s soft inside/crispy outside and perfect for getting all the rich and savory broth!), 2 sandwiches, spring rolls and summer rolls. Next time we order, I’m getting the pork lemongrass sandwich or the bun bo hue (THAT BROTH! 😍). The spring rolls were fine-nothing special-but the veggie summer rolls with sauce were so fresh and delicious.
The store (GR) seemed understaffed this Sunday afternoon, so the food took longer than expected, but the workers were doing their best and even double checked our order to make sure they hadn’t missed anything. A+ customer service and A+ food is worth waiting for! We’ll definitely be back!
Edited: We paid a 2nd visit during the Superbowl afternoon and our amazing experience was NOT a fluke. Everything was just as delicious as I remembered and, TRUST ME, do not sleep on the spring rolls! Looooove this place. We're adding it to the regular take out rotation!“
Customers` Favorites
“We were in late yesterday to pick up a couple subs for a late dinner.we noticed how polite & helpful daman made my sub.Even made us laugh a bit. Great service which is hard to find especially out there in fast food world.Grateful for his great , kind & helpful service to help my husband order.Highly recommend the titan & club sandwiches.This is the only location that we will always go to from now on!!🙂“
Customers` Favorites
“Delicious food, great service and a cause we support whole heartedly!! God bless!“
Customers` Favorites
“Good food, good service great atmosphere loved how clean it was inside. Would come back again very soon. The staff was friendly.“
Customers` Favorites
“This subway is the best subway I’ve been to and I have been to many other subways. Their customer service is outstanding and genuine. I want to give a shout-out to Patience Humphrey that works there. She has excellent communication and every time I go she is always working so hard and she does everything she can to her best ability and she is overall an amazing worker and she has great work ethic. Most definitely recommend going to this subway. You will get nothing but great service!“
Customers` Favorites
“I had forgotten my wallet and it had lots of cash in it. I looked around all day for it and then I realized I might’ve left it at Jimmy John’s. The very nice people there had started in the back for me to come get it. They also gave me a free sub card, which was really really nice. Their sandwiches are great. Everyone there is super nice. I highly recommend if you’re looking for a nice tasty lunch!“
Customers` Favorites
“I rolled in two minutes before they closed, the guy behind the counter was super kind and did not make me feel rushed at all. Got half a BLT and ate it there, again no sense of rushing me out. Great food, great service, saved my life needing a quick snack before court next door!“
Customers` Favorites
“Amazing sandwich shop. Great taste and rewards!“
Customers` Favorites
“Janine was very welcoming and helpful! I will definitely be back!“
Customers` Favorites
“Was served with the upmost respect and professionalism. Loved the staff, also not to mention how clean the store was! The manager Nikki took my order and gave me great customer Service. Enjoyed my overall experience with this store over all other Jimmy John’s!“
Customers` Favorites
“Though Jimmy John’s is not my go to for deli sandwiches, you can’t beat their lettuce wraps. I really enjoy the Italian night club. My husband prefers the Jimmy Cubana. Neither us are a fan of their bread, but that is any Jimmy John’s.“
Customers` Favorites
“⭐️⭐️⭐️⭐️⭐️ 10/10
Subway never disappoints! The food is always fresh, the sandwiches are made just the way I like them, and the staff are super friendly. I always leave satisfied and happy — it’s my go-to spot for a quick, delicious meal. Absolutely amazing every time! 🥪💚“
Customers` Favorites
“Great food. Fast service.“
Customers` Favorites
“Absolutely amazing store!!!! I order here around a dozen times every month for my office when we get lunches for clients. We often submit large orders with substitutions and sometimes have multiple orders in one day. I can’t imagine the volume of orders they get besides us being downtown and the food still manages to get here super quickly. Every one of their employees I’ve interacted with have been very friendly and helpful as well. Not to mention the food comes out great every time. They definitely deserve recognition for all their hard work—thank you!!“
“Staff appeared to not care about me or what I ordered. I understand that they were busy.
I ordered the Tuna sub. It was good, the bread had a crust to it which I'm not used to...
It's Jimmy John's. I'll be back, just at a different of many location selections.
Parking: Parking was brutal as I had to compete with other people to find a spot.“
“Huge shoutout to Caleb at Jimmy John’s — he went above and beyond to help me out with my order when there was a system issue. Super friendly, professional, and handled everything quickly without making it a hassle. You can tell he really cares about the customer experience. Appreciate the great service, Caleb!“
Customers` Favorites
“Listen. I just have to give a shout. I am 4.5 months pregnant, and was craving a good sub. This staff hooked me up with a pregnancy safe sub that I could indulge in. BLT with a bunch of add ons. Thank you guys for making a preggo lady super happy.“
Customers` Favorites
“I thought I'd be sweet and order my sweetheart food. Named it "Sarah the Beautiful". The person who made the ordered labelled her Sandwich " Sarah the Ugly". *edited* The store handled the situation. The delivery driver took pictures for the Manger on Duty. The M.O.D. called the GM all before I could make my way up to the store. I'm told that '"human" was fired, was not the only issue with said employee. The GM did call me, I have not yet returned his call and will in the future after. Just got busy today. I could tell everyone was sorry and embarrassed that we have to have this conversation“
Customers` Favorites
“I visited this location as it was on my way to work. I walked in to order and the girl just blankly looked at me. No greeting, no smile, no how can I help you. I asked her if she was taking orders. I order two sandwiches and brought them into work. My bread was so crunchy on the bottom it was as though it had been toasted. Not the best visit, probably won't go to that location again.“
Customers` Favorites
“Popped in for a quick lunch, Nick greeted us with promptness and was very kind. Stephanie was the cashier at the time and she recommended the cheesecake cookie and she was right it was very good, soft and nice 10/10 service nice to see others doing there job well and with pride“
Customers` Favorites
“My wife and I wanted Subway for dinner, but have had poor experiences with our closest store (Grandville). We decided to go to this 28th St. store. I had The Boss, and my wife had the Garlic Roast Beef. Both were really good! The service was good also. I wanted to point out that there was a young man behind the counter that obviously was in training. That's OK, everyone goes through the learning process. What stood out was that even though he was new, he greeted us with a smile, and asked what he could get started for us. Well done young man, I'm sure do a great job!“
Customers` Favorites
“Price vs serving size wasn't the best for the picklewich sandwich, basically a large pickle with meat and cheese but its exactly what you would expect. The employees were very helpful, friendly and professional. Table could use a cleaning more often, not to big of a deal since its a sandwich in a wrapper! Overall satisfied. Oh and the pickle chips are awesome!!!“
Customers` Favorites
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“I’m a super picky eater, and my sandwich was soooo good! Awesome service! 🙂 12/10 would recommend!“