4.5
Superb
2,533 Reviews
60 E Broadway, Bloomington · 9.58 miles
“I would like to recognize Tyrus at the Enterprise Rent-A-Car Mall of America location in Bloomington, Minnesota for going far above and beyond in helping my husband and me. We had parked in the airport parking lot and were struggling to get to the airport terminal with multiple bags. My husband is a disabled veteran with medical challenges, and the walk would have taken us quite a long time. Tyrus was actually on his lunch break when he noticed us struggling. Without hesitation, he came over and began helping us by pushing our suitcases closer to the terminal. Seeing that we were still having difficulty, he went even further and brought a vehicle to help us get there faster. Because of my husband’s chronic pain, getting into the vehicle was difficult, so Tyrus kindly drove me to the terminal, unloaded my luggage, and walked me inside to the check-in area. My husband decided to walk, and the next thing I knew Tyrus was pushing him along with his walker so we could make it to the terminal. Thanks to Tyrus’ kindness and willingness to help, we made our flights on time. The most amazing part is that we were not even Enterprise customers. We were simply two senior citizens trying to make it to our flight, and he chose to help us anyway. He refused any compensation and simply wanted to do the right thing. His kindness, compassion, and professionalism truly represent the very best in customer service. Please recognize him for his outstanding character and service. Thank you again, and God bless Tyrus for his kindness.”