Jimmy John's in Shakopee

“Overall I’m a JJ fan, but I felt compelled to share my experience here because it went above and beyond. I had ordered for delivery and JJ used a third party delivery (totally fine and normal), but then I got a call that the driver had marked the food delivered but never grabbed the food. They weren’t able to cancel since it was through a different system. They asked if I would be willing to pick it up and I said yes. Truly no problem, understand this happens and I was only 7 minutes away, but I didn’t know at the time that they were willing to bring it to me if I couldn’t come get it (very kind!!) Anyway, in the meantime the driver (uber delivery, not a JJ driver) texted my number that he wasn’t grabbing the food because I didn’t leave a “good enough” tip (I left 15%). After some back and forth, I told him to leave me alone and he was saying he was going to note go get my order and bring it to me. I didn’t feel comfortable with him coming to my home and I was already at JJ. While I was in there, he came in and the JJ worker (dreads and glasses, very nice guy!) asked him to leave and he could tell I felt uncomfortable leaving on my own. He walked me to my car and made sure I was safe before going back in to the store. It was really kind and made me feel a lot more safe in our community knowing there were people out there looking out for others!! Thank you so much, I appreciate it!!“

“I almost didn’t come here because of some of the reviews. I was expecting slow service, rude employees, and a sloppy sandwich, but I decided to give it a chance anyway. I’m honestly glad I did because my experience was the complete opposite of what I expected.

The staff was friendly from the moment I walked in, acknowledged me right away, and got my order started quickly. The restaurant was clean, the employees looked like they actually cared, and my sandwich was made exactly how I ordered it. Everything tasted fresh, the bread was soft, the vegetables were crisp, and they didn’t skimp on the ingredients.

I don’t know if this location has improved a lot recently or if some of the negative reviews are exaggerated, but based on my visit, I don’t think the current rating really reflects the experience I had. Everyone has a bad day once in a while, but it’s not fair to judge a place forever because of a few bad experiences.

If you’re on the fence because of the reviews like I was, I’d recommend giving this Jimmy John’s a shot and deciding for yourself. I was pleasantly surprised, and I’ll definitely be coming back. It’s nice to see a place that seems to have stepped up its game or maybe just never deserved some of the criticism in the first place.“