Burger King in Charlotte

“I ordered a kids meal thru the app. I got all of the food I ordered but no ketchup (I asked for ketchup at the window and she said yes but then never put any in my bag)

Food was good but the size of a burger has seriously shrunk—it’s the size of a slider“

“I have never left a 5 🌟 review for a Burger King before but this one was on point. Our cashier was quick and friendly. Our food was cooked fresh and came out hot, fries crispy. My husband and I both agreed this was the best service experience we had received in a fast food chain in quite a while. The place was clean, very child friendly also.“

“We had problems ordering online but the manager was awesome and made sure we got the same price as if we ordered online. It food was cooked when ordered, and this restaurant was very clean . It had a quiet atmosphere also and awesome prices as well... I give them 5 stars because it was not their fault the website was down and they still offered us the sale price from the website!“

“I went through the drive-thru today for lunch and I really was King. A POS snafu occurred and the manager provided customer service of by-gone days. She did not hold me up or the lunch line beginning behind me. She was professional, courteous and respectful to the staff member who hit a wrong button.

I wish I could say this kind of customer service is widespread but it simply isn't. My husband and I enjoyed our Whoppers very much and we thank you Burger King. You have hired the right person for overseeing Store 2371.“

“I had a fantastic drive-thru experience at the Burger King on Albemarle Road! The service was fast, friendly, and efficient from start to finish. The staff greeted me with a smile, got my order exactly right, and had me back on the road in no time. My food was fresh, hot, and delicious—exactly what you’d hope for when grabbing a quick bite. Definitely one of the better Burger King locations I’ve been to.“

“On September 10th, I visited the Burger King on Central Ave and had the pleasure of being helped by an absolutely wonderful young lady. She had beautiful pink, orange, and blonde hair, and what stood out even more was her kindness, patience, and exceptional customer service.

The restaurant was extremely busy, but she remained friendly, professional, and focused while taking my order and helping keep the line moving efficiently. Her positive attitude truly made a difference, and she handled the busy environment incredibly well.

I just wanted to take a moment to recognize her because great customer service deserves to be acknowledged! She was genuinely sweet, welcoming, and a pleasure to interact with.

I hope management sees this and gives her the recognition she deserves. Employees like her are a wonderful reflection of what excellent customer service should look like.“

“So as Im sitting on the lot placing my order online, I notice a young lady hurry across parking lot in a BK uniform (obviously late for shift). A mans voice came across intercom.. I announce that I ordered online, and he tells me drive around. At the window a hand extends out with my drink and a straw. So I grab both and her finger gets caught between the straw and cup causing her to wiggle her hand free. I noticed her nails, long, thick covered in rhinestones and sea shells and crafty artwork. A few were broken and looked odd and as I looked in the window, her face balled up and appeared upset. Then she pushed my order bag out the window in my face. She never spoke a word, never acknowledged me and I recognized her as the late employee crossing the lot a few moments ago. This made enjoying my food uncomfortable because I know good and well she didnt wash her hands prior to our interaction. Now Im thinking about it as I eat (were those nails dirty, didnt she have a cigarette in her hand crossing the lot, didnt she handle my food)
I guess gloves could help with that but it made me not enjoy my meal so much and if her attitude was better it may have drawn my focus 🤷🏽‍♂“

“Service was a bit slow but the customer service good. Food quality at this location seems a bit lacking but, the fries where fresh. Thats always appreciated.

They had several wrong orders while I was there but, the kitchen staff seemed younger or newer. Overall, average fast food“

“I went to this Burger King for the first time around 9:00 p.m. on a Tuesday night. I got a number one which is a Whopper meal with an Oreo shake. The fries were piping hot! The Whopper was seemingly fresh and messy just the way I like it! And the shake was amazing!“

“I just want to give a a shout to this store specifically everyone was so nice!! Ms. Sharon, the woman who took my order as well..but who stood out to me the most was any employee outside cleaning who I learned went by the name BLUE💙 give this man a raise, he made my day for being so kind! Even if I was upset, he would’ve changed that! I love to show love to those who do the same in return, so I’m here!
Oh and the Whopper was🔥🔥“

“This is the first Burger King in a long time where the whopper is actually fresh and hot. Today I actually enjoyed a hot whopper meaning you can feel the heat on your hands hot. Thanks to the staff member who made it. Young brother with dreads. Thank you sir. It made my day. Actually this may be the best whopper I’ve had here in Charlotte. Again thank you for the customer care. You deserve recognition for your attention to detail and quality service. I would have took a picture but it was already eaten by the time I started this review. Quan is the young brother who made my whopper. I didn’t want to forget his name for the positive review. I love Burger King and today was the greatest day for a whopper for me. Thanks Quan, I greatly appreciate you bro.“

“Clean and neatly kept. The drink stations were also clean which is unusual to expect at such a busy airport. Got my order real quick, only the staff could have been a bit nice with their tone or it may just be a bad day for them due to the constant rush.Had the original chicken sandwich meal. 4/5Wish they had mayo packs, would have been perfect.“

“Burger King near Gate E10 at Charlotte Airport CLT The line was short at around 10 p.m. on Friday, July 11, 2025. I stopped by hoping to purchase a meal before a flight that was due to board in 30 minutes. One customer was at one of three self-service menu screens, and there was a front-line Burger King representative near the cash register. Two of the three screens were turned off. The efforts by the customer at the third screen repeatedly resulted in an error message stating that the order could not be completed. I watched as the Burger King representative stood back, cleaned her nails, and did nothing - either to help the customer figure out what the problem was or to help the customer place the order herself. Her attitude clearly was that this wasn’t her problem. I abandoned the Burger King at this point, as did most of the people behind me, when after 10 minutes it was clear the representative was not going to help process this order. What a waste of Burger King’s resources and the time of its customers. Why be at CLT if you’re not there to efficiently and effectively serve Burger King’s customers?“