{{ group }}
-
{{ item.name }}
- {{ item.properties.formatted }}
“Had a mishap with DoorDash taking over 45 minutes to drop off my order when the store is less than 10 minutes away. I called Panera, they not only remade everything but went above and beyond in customer service when I picked it up! My son enjoyed the gifted cookies.“
“Jania is literally amazing and the best associate. Nearly everyday she is so kind and greets me with a smile and an energy so positive and friendly and starts my day off right. I look forward to seeing her each morning for my daily beverage. She makes me feel like the only customer at this location! She is amazing, make sure she is taken care of! Im sure she will have her own location soon enough. Thanks for everything Jania!! 😊“
“I’ve been living in Charlotte for about 6 months now, and unfortunately, I’ve had some pretty disappointing customer service experiences at a lot of fast food and quick-service restaurants. This Panera has been the complete opposite.
Every time I come here, the staff is friendly, welcoming, and genuinely seems to enjoy what they do. My order is always correct, the service is quick, and the overall atmosphere is consistently positive. It’s refreshing to find a place where customer service is clearly a priority.
I honestly look forward to coming here because I know I’m going to have a great experience. The team does an amazing job, and it definitely doesn’t go unnoticed. 10/10—keep up the great work! 😊“
“Decent Panera, food is good but service just okay. Would like to see a smile or hey how you doing or something. Tables are usually dirty when the wife and I come. So think they could spend more time cleaning… that would help out a lot…. I only come to this location bc it’s the closest…. I prefer the huntersville or south tryon location“
“My wife and I got coffee from here for the first time today. We were helped by Erika. She was absolutely amazing. If Erika is not the manager, she should be. She gave us 5 star service. Thank you Panera Bread for hiring Erika as she is truly a winner. Thank you again Erika.“
“Mr. Max, Wayne and Mark are solid people. They were so friendly and welcoming & made my visit exceptional! The restaurant was clean and the food was fresh & delicious. My order was made correctly and came out quickly. The atmosphere was perfect. Definitely my favorite spot at CMC Main! Now validate their parking👏🏼🍪“
“!URGENT MESSAGE! This is were the panera bread location is and who ever is the franchise of this store needs to update there store location on Google maps you have no customers here I came here to get a drink and nonobys here I been here for an hour no one never seen any panera bread like it“
“I go to this restaurant because it reminds me of when I was at the Harrisburg restaurant in North Carolina. It is quite quiet and very quick for that service. I have four restaurants around me, three grocery stores and three different buses to help me get around as a disabled person. I love this area of town“
Cafe • $
“This team went above and beyond to help me. I ordered to the wrong location and they went ahead and recreated the order at this location and didn’t charge me! Rare to see this level of service these days. Makes me want to keep being a sip club member and Panera patron. Thanks!“
“I met the Manager on duty (Nick) as I waited for my order. What a great guy. Somewhat rare to meet people like this these days.He literally goes above and beyond to make this location better. Super experience and my sandwich was great as usual. Sometimes the kitchen seems to get heavy handed with the salt...I've never figured out how this happens but tonight was perfect.“
Cafe • $
“As good as the chicken avo bacon sandwich was the highlight of my visit was Jasmine with her beautiful smile and “I’m at home here” attitude. She was flying solo taking orders and making beverages and handled it like a pro! (About 10 customers came up at once) Thanks Jasmine, you made my day.“
“The services for now in order the food is prepared very quickly. They holler out your name and already in 3 days of being here. They've offered me assistance every time. Is a new blind individual utilizing their facility. I've had breakfast, lunch sandwiches, salads, and their bakery. Food is just as good as every other and ever that I've had, especially back where I was living in the Harrisburg area. New top favorite. This will be my new location as soon as I get my idea where I want to be“