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“I’ve been living in Charlotte for about 6 months now, and unfortunately, I’ve had some pretty disappointing customer service experiences at a lot of fast food and quick-service restaurants. This Panera has been the complete opposite.
Every time I come here, the staff is friendly, welcoming, and genuinely seems to enjoy what they do. My order is always correct, the service is quick, and the overall atmosphere is consistently positive. It’s refreshing to find a place where customer service is clearly a priority.
I honestly look forward to coming here because I know I’m going to have a great experience. The team does an amazing job, and it definitely doesn’t go unnoticed. 10/10—keep up the great work! 😊“
“The services for now in order the food is prepared very quickly. They holler out your name and already in 3 days of being here. They've offered me assistance every time. Is a new blind individual utilizing their facility. I've had breakfast, lunch sandwiches, salads, and their bakery. Food is just as good as every other and ever that I've had, especially back where I was living in the Harrisburg area. New top favorite. This will be my new location as soon as I get my idea where I want to be“
“Amyah took care of me at the register! She smiled and was very courteous. She was very patient because I was being indecisive. After making my choice my food was delivered promptly and it was delish! Thank you to the cooks in the back….lol Awesome job Panera City Park Team🙌🏾“
“They forgot to put my order in within drive thru. No big deal for me. They apologized, two different people apologized during my brief interaction at this drive thru. They gave me a cookie - I thought 'that is a nice touch.' I get home, I find they gave me a third baguette on top of the two I ordered - I thought 'now that is above and beyond.'
Why? Because I wasn't upset in the first place. Because I would never have complained or written a review. Because I wasn't expecting anything. Because it wasn't that big of a deal, to me. They recognized and resolved a potential problem before it even occurred. That is highly intelligent customer relations. They also recognized an item that I liked and utilized that (the extra baguette).
Empower every member of your team to use tactics such as this and your establishment will change for the better.“
“My wife and I got coffee from here for the first time today. We were helped by Erika. She was absolutely amazing. If Erika is not the manager, she should be. She gave us 5 star service. Thank you Panera Bread for hiring Erika as she is truly a winner. Thank you again Erika.“
“This is the fanciest Panera I have ever been to. Its an overall great experience. The visual of all the baked goods at the counter, the speed of order completion and the taste of the food. I would recommend this to anyone who wants a pleasant dining experience, whether solo or with a group!“
“Mr. Max, Wayne and Mark are solid people. They were so friendly and welcoming & made my visit exceptional! The restaurant was clean and the food was fresh & delicious. My order was made correctly and came out quickly. The atmosphere was perfect. Definitely my favorite spot at CMC Main! Now validate their parking👏🏼🍪“
“This team went above and beyond to help me. I ordered to the wrong location and they went ahead and recreated the order at this location and didn’t charge me! Rare to see this level of service these days. Makes me want to keep being a sip club member and Panera patron. Thanks!“
“Had lunch at Panera Bread and really enjoyed it! Their sandwiches are always fresh and delicious, but what stands out the most is the bread they bake for them. The buns and bread taste incredibly fresh, flavorful, and feel much healthier than typical fast food options.
Everything tasted high quality, and the atmosphere was cozy and welcoming. Definitely one of our favorite spots for a good lunch!“
“If I could give yall a bazillion stars I would. For context I have very strict dietary restrictions. Like I’m talking sugar free, dairy free, AND gluten free (i know 😩🫣). And this is a recent development for me so it has been difficult to figure out what to eat if I go out somewhere. I walk in and Santi greets me with a smile and I go in with this whole spiel and I asked him a lot of questions to figure out what I could order because you know a girl was hungry. Anyway Santi was super nice and very patient, and for what he didn’t know off the bat he asked Myhles (sorry if I spelled that wrong bro I tried to peek at the name tag 😅) and he was really nice too and was very knowledgeable and what not. I got the ultimate steak salad (?) with a couple modifications and both of them were beyond not only nice but truly kind AND patient given all of my questions (like it took us probably several minutes just to figure out this one item 😭) and overall i felt really bad for bothering them but like i said they were super kind and patient and just all around customer service ON TOP from the two of them! idc if they got a raise yesterday give them another one tomorrow!!! jk not jk 😝 Also the salad was AMAZINGGGG so shout out to the kitchen for eating that up!!! no but seriously may God bless yall and give you the strength to keep up the good work!! 🙏🙏🙏“
“Waiting for my flight on 4-11, I decided to walk around as it was getting to be lunch time. I walked around and looked at the variety restaurants. I decided to get lunch from Panera. They were very busy!!! I ordered the strawberry poppyseed chicken salad for $14.89. I got my order and went to find a table. The salad portion was more than what I thought I was going to get. The salad was very fresh and delicious. I loved every bit of it.
The staff were working very hard! They were very helpful if you asked a question. When I fly out of Charlotte again. I'll definitely stop here to get that salad. However it might be a seasonal salad. So I'll have to go to Panera near where I live!“
“Had a mishap with DoorDash taking over 45 minutes to drop off my order when the store is less than 10 minutes away. I called Panera, they not only remade everything but went above and beyond in customer service when I picked it up! My son enjoyed the gifted cookies.“