“Good Fresh Food! My sandwich was 5 minutes late due to rush hours. When I politely inquired standing in queue, the manager immediately got right with the program, made sure another sandwich got put on the grill at the head of the line. He took order and asked me to take a seat. He then personally delivered it to me along with soup and importantly, along with a discount cash refund, and offered to get me something from the bakery on the house. Very cool, highly recommended, very professional and above all very great lovely staff“
“Ordered from here for delivery and the food was good and it wasn't long of a wait either. My order however was wrong I paid for 2 different salads and received 2 of the same and no dip sauce for my wings. Maybe better to pick up for accuracy.“
“You can sure go back in time here. I used to go to the Albemarle branch when I was a kid. Food is still consistent. I felt the price was a little strong. 4 hot dogs, 2 burgers and large Onion Ring was 29.00. Maybe I'm just getting old and cheap.“
“Yesterday, I had a problem placing my order, which was an App Special, despite repeated attempts. I almost gave up and ordered food from elsewhere but since I was out and about and close by to this Locust (Charlotte), North Carolina Pizza Hut store, I stopped by to see if they could help.I walked in and at the counter was a very nice, professional young lady named Cecilia who immediately made clear that she would do her utmost best to help me. And she did exactly that. Much to my pleasant surprise, rather than cause me more frustration trying to get the order to go thru on the app (or simply giving up), she conjured up her magical powers and simply placed the order at the counter, which took some knowledgeable manipulation of their order system due to what I wanted being an App Special. 10 or 12 minutes later, my order was ready and I was a happy camper as I drove home.These days, all parts of the restaurant industry are having such a hard time getting staff to act in a professional and gracious manner with customers. They don't look customers in the eye and they don't know how to interact/speak with customers in a productive manner that also leaves the guests of the store feeling like they were cared about and listened to. Cecilia certainly went totally opposite to that stereotype and instead handled my situation like an old pro. I don't know what her position is within the store but if she is not currently the store manager, I have full confidence in her abilities to handle those store manager responsibilities some day soon... and far more.Thank you Cecilia! And Happy Easter.“
“I'm that person...I showed up 5 minutes before closing. I felt awful about it and apologized but the staff were amazing and fixed my 2 sandwiches perfectly! Akerria smiled her beautiful smile and was so kind even though I'm sure she wanted to rip my head off for coming in at closing time. She laughed and joked with me and assured me that it was no problem that I came in at the last possible minute. Nasir was also super friendly and never made me feel like a last minute jerk! The entire staff were friendly and helpful but Akerria and Nasir really stood out and delivered perfect customer service! The sandwiches were perfect, the store was clean and the employees were amazing. This Jersey Mike's is an asset to our community and I will happily give them my business! Thank you, Akerria and Nasir...y'all deserve a raise for being so kind and welcoming!“
“They made a mistake on my order for the first time in several years. I live 5 minutes away and after a short call, they quickly rectified by preparing a new meal to order at no charge. I appreciate their willingness to make things right so promptly.“