Starbucks in Reno

“I always have a great experience at this Starbucks, and a big part of that is thanks to Schmitty! He’s incredibly personable, attentive, and genuinely cares about both the customers and the team. Schmitty has a perfect mix of professionalism and warmth that makes every visit a little brighter.“

“This is the nicest Starbucks I’ve ever been to! Everything about it was pleasant. The people were all friendly, and said “welcome in!” to every single person that walked through the door. The person taking my order suggested I try my drink a in a new way, which I loved! And I got my food and drink on an actual plate and in a glass mug! I wish they were all like this!!“

“Extremely great customer service!!! They knew how to make the exact drink that I like perfect! We have been all over Reno Nevada and their two drops of Carmel did not do The Justice of the extra extra extra caramel we ordered at the other Starbucks is around. Every time we went somewhere different we had to immediately come back because how poorly other Starbucks is here made their drinks. They are very fast in the drive-thru and the employees work very well as a team!! Literally I think this was the best drink I have had from any Starbucks! Definitely choose this one you won't regret it!!!“

“This starbucks is THRIVING. Everyone there has a good attitude and enjoys being there. It is felt when you walk in. Service was timely and delicious. Because of their good attitude you can tell others enjoy being there too. Keep shining bright 🔆
P.s. sometimes I believe as many as six impossible things before breakfast“

“Nice stop on our way out of town. Venti Iced Brown Sugar Shaken Espresso with a side of a Bacon Gouda breakfast sandwich. All tasty and made perfect! Excellent Baristas and Excellent Service! I was able to place my order and pick up very quickly. I love Starbucks in general and have always enjoyed their drinks, food and service. Thanks, Starbucks!!!“

“All the girls here are super nice and friendly and make my drinks super good! However Javier is super rude and unfriendly, every time I ask for something he gives me such an attitude, he acts like the drinks and siracha sauces are coming out of his paycheck, not sure why he always makes my drinks not full, and gives me attitude if I request something, not sure what his problem is. This is upsetting since this is my go to Starbucks, other than that love how nice everyone else is!“

“Hate going to Starbucks for a lot of reasons but my travel van is getting worked on down the road and needed a coffee shop to sit in while my house is held hostage. The workers in here seem REALLy happy, that’s why I’m writing this review. Seems no one is breathing down their necks for professionalism. Laughing together all while working like a well oiled machine, love to see it :)“

“Julissa deserves all the gold stars. She came out from behind the counter to hand-deliver my drinks, which already says a lot. Then I dropped my food, and before I could even process the disaster she whisked it away and made me a brand-new one without me even asking. That’s next-level customer service. She noticed everything, jumped in immediately, and made the whole experience feel genuinely cared for. Thanks Julissa!“

“Located right on the casino floor, this little coffee stand could not be more convenient for gamblers like me. I was able to get my good latte and take it over to a table and continue to play. It's not a real coffee shop or cafe, just a stand where you buy some coffee to take with you.“

“Dietary restrictions: If you request soy milk or skim or a low fat. They can do that for you.

Kid-friendliness: If you ask them they can make a "not so hot" hot chocolate for you little one and put it in a smaller then the normal size small.“

“I walked to Starbucks this morning for my coffee. The man behind the register was so kind and helpful. I wish I got his name, but he had red hair. Unfortunately the cold brew was down at the moment so he asked if an iced coffee substitution was alright, which it was. When the machine came back up he brought me out the original cold brew I had ordered which was awesome! I wish I could have left a tip through the app.
Atmosphere inside would have gotten 5 stars. Outside is a different story, the parking lot is a bit treacherous and there is a nasty dumpster you have to walk by; but thats really not in their control.“

“It’s a Starbucks. No more, no less. If you’ve been the one Starbucks, you’ve been to them all. The service is fine. It’s a newly remodeled location, which now feels more sterile, generic compared to the old aesthetic it had. But the coffee is just as good as always. Cramped on a corner, with some type parking. Does have a drive-through. But all in all a solid cup of Joe.“

“I am continuously and pleasantly amazed at how professional and friendly the student staff are at this Starbucks location. They consistently create wonderful drinks, including vegan options, and I applaud the managers running this very clean, efficient, and friendly venue.“

“Definitely one of the best Starbucks in the system. The crew are friendly and very helpful. The store is clean and comfortable. They even clean the bathrooms. While I was there, the employee stumbled onto a problem in the bathroom, and he promptly took care of it. Convenient parking right outside the door. Walking distance from the courtyard hotel. No vagrance living in the restaurant or on the sidewalk outside. There are even a couple of outdoor tables.“

“Please be aware that this is a DRIVE THRU Starbucks. If you come in between 8 AM to 10 AM, expect the long line of cars waiting to pick up their order. Otherwise, the service is amazing and the food is just delicious since I only ordered just a sandwich.“

“⭐️⭐️⭐⭐☆
Starbucks is exactly what you expect: reliable, convenient, and consistent. Whether you’re stopping in for your morning coffee, grabbing an iced drink in the afternoon, or picking up a snack, most locations deliver on speed, cleanliness, and standard menu favorites.

The baristas often get it right—your drink is made just the way you ordered, with little fuss. The café atmosphere (where seating is available) gives you a space to linger, do work, or chat, and the music/ambiance is usually mellow enough not to be overwhelming.

Still, it’s not perfect. On busy mornings or during peak hours, wait times can stretch longer than expected. Sometimes drinks are off (too weak, too strong, or flavors bleeding into one another). Prices can feel steep for what you’re getting, especially when there are local cafés nearby doing interesting brews.

Overall, for consistency and convenience, Starbucks is a go-to. Just don’t expect gourmet coffee artistry every time—its strength is being dependable.“

“The only issue I saw is at every single Starbucks, and every time I get Starbucks, I ask for room not for cream and sugar, but that I don't spill my coffee getting in and out of the car. They need to ask if you want room because those lids do not stay on and they will splash a very expensive car. To clean so listen up when somebody says to keep extra room.“

“Placed order ahead of time for and out of town trip. App said my drink would be ready within 7 mins. Got there and it took a few more minutes for the drinks I ordered to be ready but I didn't mind the drinks we're made perfectly. Thank you guys.“

“Really good service. I was actually able to get my refill to the drive-thru but next time I know to get it to the lobby and while I enjoy it the lobby. Thank you for being understanding. It snowed today so I didn't want to get out of my car 😀“

“Chloe!!! This review is for you! Thank you for making my littles’ day today. You were patient, kind and fun. The kids loved seeing their names on the cups. Happy New Year to you too!

Ok about this location. I love that I can use the app to pre-order. If you want to use your GSR comps, you gotta stand in line, which makes sense. The line moves fast, service is always on point and the drinks are up to par.“

“(POV: this was my survey comment!)

OH MY GOODNESS! SHARLANDS AVE. IS INCREDIBLE! I ordered the Dubai chocolate matcha drink (that's where this survey was tasked from) and OH.EM.GEE. !!! And it was the first day that the Dubai chocolate matcha drink came out, and they NAILED IT! it was like 6am - ish when I ordered it, and they had only been trained 2× on the recipe, and GOOD LORD!!! DID THEY FREAKING KILL IT! IT WAS INCREDIBLE! and 5 of my friends have ABSOLUTELY BEEN INSTRUCTED TO ORDER THAT!
I order Starbucks at LEAST 4× /week...and that is my new drink til you guys [sadly] discontinue it.... !!!
BTW - I AB-SO-LUTE-LY(!) LOVE SHARLANDS LOCATION! I WILL LITERALLY DRIVE ACROSS RENO/SPARKS TO GET STARBUCKS FROM THAT LOCATION!“

“We visited on a summer weekday, 9 AM. Our drinks were made and served quickly. There was a steady flow of customers coming and going.

The restaurant is very clean. The tables were clean and spaced a comfortable distance apart from each other. The staff was efficient and friendly.

The food and merchandise displays were full and tidy.“

“We've visited this Starbucks for about six months every time we're at Renown for my appointments, which are fairly frequent. The workers have always been nice. The primary reason why we stop there is because my service dog would always take us there (3 years of this) and we finally let him try a Pup Cup. He loves them! And, I order a drink and my husband does at times.
Today, 5/16/2025, we stopped by on our way out. Julian was the one who took my order. She came around with my service dog's Pup Cup and offered it to him. This has not happened before and he usually ignores people. Today, he allowed her to give him the Pup Cup after I said it was okay. He even let her pet him. This was a good experience for both of them. She was extremely happy that I allowed this. She said it was her first week there. If she's there the next time we stop by, I will see if my service dog wants to have her serve him again.“

“We often stop at this Starbucks on our way to the Bay area or when we travel to LA or San Diego. They always provide excellent service, and my orders are always done as I like them. It gets quite busy at certain times of the day. I guess it's because other travelers like this particular Starbucks too.“

“Ordered my drink & I always ask for extra strawberries I usually never get them but my local SB did, the girl that took my order wen I asked said u mean the bits on top & I said yes, I was thinking gonna b like everywhere else & low & behold there was way more than I expected, I was so happy they really did give me extra/yaaay. I did also ask for light ice & that didn't happen but im not complaining since they gave me the extra strawberries I asked for. Overall the girl who took my order was super nice & I had a good experience.“