Starbucks in New York

“If you have spare time and want to experience the Reserve, it's worth it. The first floor (to go and mobile ordering) was very busy and chaotic as expected. The 2nd floor with the sit down server section was nice. A quiet place to chat, work, or study. They have a full bar. Same kinds of food a regular starbucks offers but slightly elevated. The coffee was good if you like Starbucks coffee. I highly recommend the affogato.“

“It's my first time visiting this location and I like the design of the space when I first walked in. And then I was welcomed by friendly staff, and even got a special treat because they were closing early. I also noticed that the store was pretty clean. Will definitely come to visit again!“

“I almost didn’t go because of these dramatic reviews. It’s completely fine, there’s plenty of tables, I visited at 3pm on a Saturday and had no issue finding a seat for two. No, your family of 6 can’t sit down in this restaurant. If you’re travelling solo or in a pair you’re fine.“

“I have been here last year and I came back again . The Girls who made drink to me She made a drink so good .Last year I ordered caramel Frappuccino she made it so amazing then I came back this year and order pink drink and caramel Frappuccino again is the same taste. It's amazing and lady who take a order so nice and friendly.“

“The employee named “Rad” was awesome! I ordered a combo drink that made no sense by accident. Instead of just assembling my order, he asked me “Are you sure about that?” Oh I’m so glad he stopped me from paying for a really bad-tasting drink. Excellent guy! And other employees were friendly, too.“

“Came here post spin class to refuel, since I had some Starbucks credit to use. I ordered the usual Iced Matcha Latte and a simple plain bagel w cream cheese for some post workout carbs. The bev was slightly sweetened bc that's how their matcha powder comes lol I also had the staff toast my bagel and I enjoyed my combo by a window seat.

I had a decent experience here - staff was super friendly, even complimented my perfume lol - and they even wrote a cute note on my bev! :) Plenty of seating at this location and staff kindly swept the floors, so the establishment is kept tidy.“

“This Starbucks is right across from our hotel and down the street from Time Square. It’s very convenient for us to go here especially since the coffee at our hotel was not good. They get pretty busy here at times and it seems like they have a decent system going to get everyone’s order out as quickly as possible. The lady Liz is the life of the party and helps to get things moving.“

“We stopped at this Starbucks on York at 71st after a doctor appointment at HSS around the corner.
It is very spacious and still cozy. Lots of comfortable seating but we still had to wait as it was busy. Got a cappuccino and a double chocolate brownie. Both were really good.
Nice big windows on the streets so very bright. A great place to hang out for a while.
We will definitely go again when at the hospital.“

“As a student nearby, my favorite place to hang out after school! Staff is super friendly and positive. I come here every morning and frequently after school. My only complaint as a student is that kids from other schools are commonly disruptive and loud, filming videos, and just causing scenes, which can be distracting at times. Otherwise, no complaints!“

“This is the most impressively operated Starbucks locations I’ve ever seen. It’s insuring honestly. Very well managed, staff are incredibly well trained, remember you and are engaging. People give 100% every day here. It’s almost like a tourist attraction.“

“I’ve been to many Starbucks locations, but this one truly stands out and it has nothing to do with the coffee.
Bryan, one of the baristas, completely changes the experience. He’s incredibly kind and genuinely lively, but in a way that feels natural and never over-the-top or forced. You can tell he just has that rare ability to lift people up simply by being himself.
And Madi at the register deserves just as much recognition. She is warm, welcoming, and effortlessly makes every interaction feel personal. From the moment you walk in, she sets the tone with kindness and attentiveness that doesn’t go unnoticed.
Being so close to a hospital and several health offices, this location sees a lot of people who may be stressed, tired, or going through difficult moments. That’s what makes their presence even more meaningful, it’s refreshing to encounter people who bring such positive, grounding energy into the space.
It’s easy to come here for coffee, but it’s the staff, especially Bryan and Madi that keeps people coming back.“

“I've gone to so many Starbucks stores over the years, but this one stands out to me. The employees are so kind and they work fast. I'm always surprised when they apologize for a drink taking five minutes, while in other stores I rarely get apologies while the drinks take much longer. Overall, great staff!“

“i recently visited this starbucks and Every time I come in, Junior is friendly, welcoming, and always brings a positive attitude. He makes the experience feel personal and takes the time to make sure everything is right with my order.

You can tell he genuinely cares about customers and works hard, even when it gets busy. Great energy, great customer service, and always professional. Employees like Junior are what keep people coming back. Definitely one of the best baristas I’ve interacted with!“

“This is a great place! I love the employees, the refreshing drinks, delicious chocolate chip cookies, variety of coffee that is ground just as you want it. So many pluses! This place is like that extra room you need, a 2nd living room where you can relax and enjoy simple pleasures.“

“Love coming here ! A welcome with a smile ! I usually stop early before work, Roberto’s customer service is excellent! Always remember what I drink ! Very polite and helpful! The only downside is that is full of kids hard to get seat and mostly they not even customers.. and the customers that want to have a coffee seating can’t .. but nice clean area ..“

“The Starbucks over at 95th & Broadway is so bad. The staff is so rude and don't make your drink right. Over here, it is amazing. The staff is amazing. They make your drink right and if you order online they will have your drink ready in 30 seconds. I love this Starbucks, best one I've been to!“

“Beautiful place, everything is great as always. I just wanted to make a special mention about one of the baristas. This isn’t my first or second time coming here, and every time I come, she’s always there. I don’t know her name, but I believe it might start with a V, and I think she works the night shift. She’s blonde, and beyond being very pretty, she’s incredibly kind, attentive, and professional. She’s always smiling, communicates really well, listens carefully, and truly makes the experience even better. Great service overall definitely one of the reasons I enjoy coming back.“

“With so many Starbucks around town, this one really stands out. The staff are fantastic, friendly, welcoming, and on top of everything. The coffee is exactly what you expect, but the vibe here is what makes it special. It is a genuinely nice place to spend a few minutes. Definitely worth marking as a favorite in the Starbucks app.“

“I stopped by this Starbucks expecting the usual, but it felt a bit more elevated than average. The space was clean, well-organized, and surprisingly calm given the busy Financial District. My coffee came out fast and tasted consistent, which is exactly what I rely on here. It’s a solid place to recharge, check emails, or just people-watch through the window. Nothing overly fancy, but it delivers exactly what you want every time.“

“The City of New York, often called New York City or simply New York, is the most populous city in the United States. Located at the southern tip of the State of New York, the city is the center of the New York metropolitan area, one of the most populous urban agglomerations in the world. A global power city, New York City exerts a significant impact upon commerce, finance, media, art, fashion, research, technology, education, and entertainment, its fast pace defining the term New York minute. Home to the headquarters of the United Nations, New York is an important center for international diplomacy and has been described as the cultural and financial capital of the world.“

“Caitlyn and pareece NEEDS A PROMOTION & RAISE ASAP LIKE THOSE TWO WORKERS I SEEN THEM HANDLE over 20 customers in under 6 mins !!! Maybe it was less than 6 mins I’ve never been soooo amazed in my entire life ! The way they multitask and spoke to all of their customers making sure everyone left with a smile was awesome ! 🥰🙌🏻 I’ve went into over 25 Starbucks locations in manhattan and this location is the greatest from the employees, drinks, food, etc every employee here has great positive energy and I love itttttt ❣❣❣❣ thank you guys for the kind words you say every day“

“I visited Starbucks Coffee Company in New York and had a great experience. The coffee was rich, smooth, and consistently well-made, with plenty of options to choose from. The space was comfortable and inviting, perfect for a quick stop or a longer break. The staff was friendly and efficient, making everything easy and enjoyable. Everything felt reliable and satisfying. Starbucks Coffee Company is definitely a spot I’ll return to for a solid coffee experience.“

“Location, Location, Location - Five stars for being able to have my standard three shot medium capachino and a coffee cake at midnight watching out on Times Square. Have to admit, it being the onset of the coronavirus pandemic - a Times Square nearly void if tourests, and lightly populated by begers and police officers - made my visit - and watching out the window - all the more surreal...

Two years later, the risks of covid have subsided, but enjoying a cappuccino watching the now crowded Times Square at midnight is just as much fun!

Six years since my original review - it's a crowded city now, and Time's Square Starbucks is still my near-midnight coffee sanctuary.“

“I went to another Starbucks and they didn’t make my drink correctly. I came to this location for them to remake it. Kim was amazing. She made both my friend and I’s drink over to perfection! She wrote really sweet messages on our cups and made sure we were satisfied before we left. Wonderful experience!“

“In my opinion, the staff at this location are unquestionably the most attentive, welcoming, and hard working of any coffee shop/house I have ever had the pleasure of visiting. Every time I am in Manhattan, I make a point to go here! Members of the staff remember my name, often my last order, and ALWAYS greet me with uplifting good cheer - even during the AM weekday rush. This place is lovely because of the people who work there. I will always come here. Whoever hires all the people who work at this location, you are exceptionally good at your job!“

“just wanted to share a quick note about a really positive experience I had yesterday

Due to system guide error, I accidentally placed my order to a store which is difficult to find. I ended up walking for nearly 40 minutes and spent close to an hour trying to find the store. Eventually, I stopped by another nearby location- this store, where a barista named Elijah helped me.

Elijah was incredibly kind and patient while explaining where the original store was located. When he realized that I had already spent almost an hour trying to find my drink, he went out of his way to help. He spoke with his supervisor and kindly made the drink for me.

His kindness and genuine willingness to help really meant a lot to me. What started out as a frustrating experience turned into a really positive one because of him. Employees like Elijah are a big part of why people enjoy coming to Starbucks.

I’m very grateful for his help and hope that Elijah can be recognized for his outstanding customer service. Employees like Elijah are the reason customers continue to choose Starbucks, and his kindness truly made my day.“

“I go to Starbucks frequently, but this was my first time having surprisingly good customer service. All of the staff are very friendly. Although the location is very small, the service was very quick. Seating was available, which is always a plus.“

“I don’t typically leave reviews but I really wanted to leave one for Lahrell. A customer was giving him an incredibly hard time for simply doing his job in alignment with the company’s guidelines. He even diffused the harassment I was receiving from said customer. He’s a great employee and a stellar example of class.“

“Starbucks Coffee Company is a reliable spot for coffee and light bites. The drinks are consistent, with plenty of options for customization, and the pastries and snacks are convenient and tasty. The atmosphere is casual and comfortable, making it easy to work, relax, or meet friends. It’s a dependable choice for a quick caffeine fix.“

“I work relatively close to this Starbucks and have been on many occasions. Shoutout to the amazing staff who ALWAYS greets you when you walk in the door, and are always in such a good mood despite how busy it may be. Probably my favorite Starbucks in NYC. I usually order on the App beforehand. It’s always ready and waiting for me as soon as I arrive. This team deserves recognition for what they’re doing here!“

“I have lots of love for this place! Always super reliable and they have great hours, which makes it easy for me to get work done over the weekends. Everyone is genuinely so kind and they make an effort to remember you. They've been faring well despite the extra foot traffic due to closures of other locations in the area.

I do wish there was more seating available, and was shocked that there is no longer a bathroom open to the public. Would love to see the bathroom reopened!“

“Clean and friendly location. Everyone is very nice and it’s a quick drop in if you pre-order on the app. Most of the negative reviews are from 7+ years ago- this place only opened a couple years ago so consider it a new space and experience altogether.“

“Came in around 9:00pm, an hour before they were closing. I saw that they had cleaned the floors right before we walked in, and my mom accidentally dropped coffee all over the floor, we felt so bad! The staff were very nice about it and remade my mom’s drink. Whichever staff were working the night of April 17th definitely deserves a good shoutout from management for great customer service, they were so sweet about it.“

“Today, I visited this specific location along with a colleague from work, and we had the opportunity to enjoy a visit to that particular Starbucks establishment, where we had a genuinely positive experience, particularly noting the contribution of the manager, Angie. It is also a truly remarkable individual. She appeared to ensure that the entire situation was satisfactory. The overall environment and the cleanliness maintained within the store were truly outstanding, and I believe that this establishment merits a strong recommendation to numerous other stores situated in the vicinity and beyond. Should you be seeking something to revitalize and refresh yourself, without question, you should explore this particular place.“

“Love this location Starbucks. Cosy and my coffee with oat milk is yummy! Nice setting and close to a fantastic shopping mall. Or for a cool breeze by the water.

And John, definitely thank you for your great service! 😃😃“

“I can’t say enough good things about this Starbucks! The team here is phenomenal — incredibly welcoming, positive, and attentive. Service is consistently fast and organized, even during busy times. They make you feel appreciated the moment you walk in. Truly top-tier customer service!“

“Honestly this is one of my favorite Starbucks in Manhattan. The seating is spread out nicely and not too crowded in the earlier mornings. In my experience with the morning staff, I’ve always been greeted with some of the best early morning energy. There is a bathroom in this Starbucks which, well as any public restroom goes, you get what you get.
But overall this is one of my top picks. The morning staff also work FAST I often order while getting off the train at the station right next to the doors here and my drink is ready by the time I’m walking up the stairs. Little things that make the morning better.
While my experience here is mostly exclusive to the mornings I still recommend this location above the 57th and Lex location which does not have seating for example ☺️“

“7/4/2026
The management is incredible (i believe his name was Amado?). Super friendly, helpful, helped me out with refills as I studied here for 8+ hours to make sure my tea was hot. 10/10 one of my fav places close to work.
Only thing is, only one plug for the whole cafe, so keep that in mind. But its relatively quiet to sit in so you should be fine. Big bathroom.“

“Neveah is the sweetest!!
I ordered expresso and asked her for some ice, she so cutely transferred my drink and made it iced because she appreciated the weather outside! Loved her attitude !! And generous hospitality !!

She is a life saver!! ♥♥“

“I ordered a black coffee from Starbucks, but honestly, it wasn’t a good experience. The taste was way too strong and bitter, and after drinking it, I ended up with a headache that lasted the whole day. Really disappointed — I expected better quality from Starbucks.“

“I recently visited Starbucks and had one of the best customer service experiences I’ve had in a long time thanks to Isatou. She was working alone on the floor, yet she still managed to take my order, make my drink, and provide exceptional service with a positive attitude.

What stood out most was how kind and patient she was. I forgot to ask for an addition to my drink after placing my order, and she happily took care of it without any hesitation or inconvenience. Even while handling everything on her own, she remained friendly, professional, and attentive.

Isatou truly went above and beyond to make my visit enjoyable. Starbucks is lucky to have an employee like her. Thank you, Isatou, for the outstanding service!“

“I've been coming to this location before they renovated it and I'm happy to say it's been 3 1/2 years coming to this location. Everyone here pretty much knows my name and my order since I always order the same thing lol. Maria is very quick with drinks and she always makes sure I get adequate amount of vanilla syrup in my latte and if there's a mistake she is the first to fix it. Bre always greets me by my name and a big smile, even though it's so early and I'm tired lol. And then there's the guy in the durag who always makes sure to hand me my bagel w/ cream cheese. These guys are a superstar team and always make my mornings just right. Thank you all!“

“Best Starbucks in the area. The coffee is consistently good here, which is surprisingly rare among Starbucks locations. I ordered the exact same drink at another nearby Starbucks when this store was closed, and it tasted completely different. In fact, it was so bad that it barely tasted like the same drink. The quality at this location is noticeably better. Also, the staff are nice and professional!“

“I visited Starbucks Store #7802 today, on June 5th, 2026, at 3:01 p.m., and I have to say, the service was exceptional. I was warmly greeted by Suave, and I also had the pleasure of being assisted by Anna, Romy, and Rosa. Their care and attention truly stood out. In all my years of visiting Starbucks, I have never felt as valued as a customer as I did today. My matcha latte was perfection, and my son, who ordered a refresher, was treated with incredible care. He is on the autism spectrum and attends school right next door. Suave, the cashier, was extraordinarily patient and accommodating. This was by far the best experience I’ve ever had at a Starbucks. I’ve been to this location before, but today’s service was beyond compare. I am so grateful!“

“Every morning the morning crew makes my day better and it has not even started, their smiles and warm greetings are so welcoming. Every morning I come in and the vibes are immaculate. Ariel,jolynda, Kiki, kema and Jessy. Love my bookies in there- Shay“

“I rarely write reviews but I frequent this Starbucks during my morning commute into the office. They are always so busy during this time but they seamlessly & efficiently pump out orders. When I order ahead my drink is almost always waiting for me when I arrive, or very shortly after. It’s honestly impressive, they seem very organized even with the crazy volume at 9am. The staff are always so nice, offering in person greetings as I grab my drink, or writing nice notes right on the cup. The best part, no other location makes my blonde vanilla latte as good as they do. Every single time, it’s the best.“

“I LOVE this store.. They always remember my order and name and while this may not seem like a big deal, it sure is to me. They even made a suggestion that works out great. Everyone is friendly, SUPER FAST, and gets the orders right. Bonus, it's right next to Lowes Hardware so I can grab items while sipping on a delicious Iced Lavender Chai... I highly recommend it..“

“I had the pleasure of visiting the Starbucks located at 475 Park Ave, NYC, and I have to say, the experience was exceptional. The staff here is professional, friendly, and attentive, making the visit enjoyable from start to finish.

What truly stood out during this visit was the perfect rendition of the Dubai drink I ordered. It was absolutely delicious—flavorful, refreshing, and perfectly balanced. The barista nailed the preparation, showcasing a keen attention to detail and a genuine passion for their craft.

This location not only offers a consistent Starbucks experience but does so with an elevated level of service. If you’re in the area and craving a top-tier coffee, this Starbucks is definitely worth a visit. You won’t be disappointed!“

“People are right about this place. They have a particular barista there that leaves you drink sitting behind while you wait as others come and go through the place. For me it was just a regular coffee and I had to sit and wait for someone else to notice. The food was made nice and hot and the coffee was fine but having to wait for a coffee like that might just be better for me to order it at the counter.“

“On May 02, 2026, visited this Starbucks location at 55 Broadway NY NY,

We were welcome by barista Dee and customer service representative Colleen who both consistently delivered exceptional service that elevates the entire customer experience.

Dee brings warmth, efficiency, and genuine care to every interaction, preparing orders with precision while making guests feel welcomed and valued. She doesn't forget a face.

We shared with her how we are daily visitors of another Starbucks location at the Upper West Sid, NY NY.

Dee knowledge of coffee and preparation was exemplary.

Colleen complements her outstanding customer service with her attentive, detail oriented approach, ensuring every customer’s needs are met promptly and professionally.

Together, they create a standout environment defined by courtesy, consistency, and true hospitality.

I highly recommend the manager at this location recognize their professional contributions.“