Tim Hortons in Rochester

“I don’t usually have good luck at Tim Hortons. Other locations never even look at a mobile order until I walk in and inquire. This location is the exception. I order 2-3 times a week and within 5 mins (my drive time) the order is always on the counter waiting for me. Staff is friendly and always welcomes me.“

“This is one of the best Tim Hortons! No matter how long the line is the service is always fast! They always get my food and drink order correct. I specifically ask no cheese and not a single time have they given me cheese, which is so rare for fast food! They’re pretty nice, not overly nice or anything but they have basic customer service (which is also rare). The singular complaint I have is they skimp on my whipped cream for my ice cap but it’s not that serious. They always make it right! Great job to the morning crew!!! (For reference i typically go anywhere between 7:30-8:30am before work and I use the drive through every time)“

“I had an initial hiccup with my medium iced latte, it was missing the sugar and hadn’t been whipped properly. However, I’m glad I reached out because the team took my concern seriously and made it right immediately. It’s clear they care about getting orders correct and ensuring customers leave happy. Everyone has an off moment, and it’s how a business handles it that truly matters. Will be coming back thanks for making it right!“

“Tim Hortons is a reliable spot for a quick coffee or bite when you’re on the go. The menu has a good variety of options, from coffee and breakfast sandwiches to baked goods, all at a reasonable price. It’s not anything overly elevated, but it’s consistent and convenient. A solid choice when you want something quick, familiar, and affordable.“

“Short review: *service: excellent and friendly. *preparation food: perfect every single time.
*cost: wallet friendly.
Long review: I have passed through this Tim Horton everyday during the week for the pass 6 or more months, I order cappuccinos, artisan buns toasted with butter, and more. Every time cappuccinos are perfect, and they never fail having artisan buns which I always have troubles finding in other stores. They accommodate with any changes on any item we had ordered. Employees are friendly and cordial at least the morning employees, such as Sule, Jay, and honestly every morning employee I find during the weekday are the best. Telling you, I will keep passing every morning, to get my cappuccino and sandwich because they don’t fail. Thank you for making the start of my day greatly.“

“The server was very polite and used manners, which was refreshing. She offered a side to go with my sandwich. I didn't see chips on the menu, can't say if I missed it, or if it's not on the drive thru menu, so I did appreciate her pointing it out. The turkey club was delicious, with fresh ingredients, and very fresh bread. Overall a great experience.“

“I come here every day. Might as well give this amazing team a shout out! Ive been coming here for years and always get amazing service. As someone who grew up in Buffalo, this place has the best location. Fast service, friendly faces and always get my order right. They have great breakfast wraps, ice tea and coffee! Keep up the great work!“

“This is my favorite location of Tim Hortons. The staff is very helpful and friendly. I was having issues with the app and the cashier took the time to help me with it. The egg, cheese and sausage on the pretzel bagel is always made perfectly. Never been here any other time than the morning on a weekday but their morning crew is some of the best.“

“I recently visited this Tim Hortons location and had an excellent experience that stood out compared to other locations I have visited. The customer service was consistently professional and friendly, with the cashier providing attentive and courteous service from the moment I arrived. Their approach made the experience feel welcoming and personalized, which is always appreciated in a fast-paced environment.

The food quality at this location was also impressive. Items were fresh, well-prepared, and met high standards for taste and presentation. It was clear that the staff take pride in ensuring both the quality of their offerings and the satisfaction of their customers.

Overall, this Tim Hortons demonstrates a strong commitment to customer experience. Between the friendly staff, fresh food, and welcoming atmosphere, it is an excellent choice for anyone looking for a reliable and enjoyable visit. I highly recommend this location to both regular customers and those visiting for the first time.“

“I went to order a half a dozen plain fried cakes and the gentlemen went out of his way to see if there were some in the oven. I settle for three and they were the best plain cake I had in awhile. Made my breakfast sooooo deserving of positive feedback for that!💪“

“A totally fine Tim Horton’s. Nothing to write home about, but nothing to throw a fit about either. Could it be faster? Sure. Could the employees actually look at you when they talk to you? Yeah. Do I care as long as my coffee is hot and made correctly? Not really.“

“This was me and my boyfriends first time trying here, and being a food critic let me tell you what I thought.

We ordered the eggs with spinach and it needs more love, it was dry and needed more flavor like salt perhaps. I couldn't taste the spinach but the texture of the egg was nice 👍. It wasn't awful but not great.
The hash browns we're pretty good 😊 and the coffee drinks were just meh, needs more caffeine ? They were just ok.

If you want to try it I would advise maybe trying a different breakfast item but definitely try there hash browns. They were the best out of the whole order. Hope this helps! ☺️“