Dunkin' Donuts in Akron

“I choose to walk in rather than wait in a 10 car line. No greeting, a wait of 2 minutes at the counter for anyone to make eye contact. I counted 8 employees behind the counter and none would offer a Hello or We'll be there in a minute. This was at 9am . May not go back to this location.“

“The only reason I rated this Dunkin’ four stars is because of one manager — Nicole, She is absolutely amazing with customers and always goes above and beyond. If it weren’t for her, this would easily be a one-star review.

Unfortunately, the wait times here are consistently long. Even with mobile orders, I’m usually waiting around 15 minutes for something as simple as two wraps and a hot coffee with cream and flavor. Today my food even came out cold because they were still waiting on the coffee, and the order wasn’t made correctly.

I understand they get busy, which is why I even place my order 10 minutes before leaving the house, but the wait is still rough almost every visit. And today I was actually late for work, waiting another 10 mins in side (today's wave was a total of almost 25 minutes since the order was placed) I really hope things improve, because Nicole sets a great example of what the experience should be like and rumor has it, she's transferring to another store. So as a customer, I might be transferring a few miles down the road to Starbucks If this continues to be the pattern.“

“The Manchester Road and East Market Street locations in Akron are the only two locations where the coffee is prepared right otherwise it's bitter, has coffee grounds on it, or a mess. But I love Dunkin! The Green Ohio location is pretty good as well.“

“I've had better frozen coffee at this location than at most Dunkin' Donuts places I've tried, except for the one in Cuyahoga Falls. The customer service is excellent, and the service is quick I'll definitely be back! Thank you!! 🫶“