“Breakfast was hot. The service was good. The cashier can be a little more pleasant. Certain customers she deals with are kind of dry and sweet. Depending on who you are. Overall, it is busy, so I get it. I deal with customer service every day. Treat all your customers with the same energy. At the end of the day, customer service goes a long way.“
“Hands down one of the best McDonald's around. They're not always perfect but get it right more often than the others. Everyone is so super nice and the food is usuallyfresh/hot. It's clean and service is usually pretty quick.“
“This McDonald's is always on top of it. My orders have been correct almost every time and the one time there was a mistake, they quickly and politely apologized and fixed the issue. Some of the best McDonald's you get on this side of town, hands down, breakfast or dinner.“
“This is the only McDonald's in the tri-state that does what it's supposed to that get people their food and gets it correct and quick always friendly and great with the kids. I go out of my way to go to this McDonald's just because of the service and my food is always right and never “
“I'm far from a regular, but when I do go the food is always hot and fresh and they always get my complicated order correct. They aren't always the fastest game in town, but I'll trade it for the quality and accuracy every time. And they are always faster than Chick-fil-A :)“
“Steak egg and cheese bagel was on point. Frappe was also very good. As for service sometimes the employees aren't super enthusiastic but I used to work in food service and sometimes it's hard to stay positive 24/7. I have been coming to this location since I could ride my bike to it with my friends. Although I rarely eat at McDonald's... when I do I come to this location. Restaurant is very clean.“
“Crazy to get in and out of lot as it sits at the corner of a busy 4 way intersection and has gas pumps as it is a gas station also. However, they served me the best dawn double cheeseburger I had in recent years from a McDonald's and I eat them a lot. Fresh, fluffy bun not mashed and it was stacked and heavy in weight. This should be the standard that all McDonald's are held too food wise.“
“I work from home and often go to this location to get a coffee and get out of the house for a bit. It really makes a difference when the people working in the window smile at you and exude a positive attitude. I can’t say it is 100% of my experiences here, but it is so often that I had to leave a glowing review. I just left there in a great mood thanks to their vibe.“
“The staff are always friendly and very fast.Parking: Most of the parking spots are on the left side of the building.Kid-friendliness: Low seating and open areasWheelchair accessibility: There is a crosswalk from the parking spits to the ramp. The ramp is cement with slight incline and handrails.“
“Upon entering the drive thru line I immediately thought this was going to be a long wait. But to my surprise I got through the line in under 5 minutes which is great in today's fast food atmosphere. The fries were hot and fish was fresh. I couldn't have asked for a better experience.“
“Great Bacon Egg & Cheese Biscuit. The only thing wrong is the stupid fake voice at the drive-through sign that asks, "Are you using your mobile app today?" I used to say no, I'm not texting on my phone, I'm driving! Bit nobody is listening at that point, and in any case, this is a management mistake that the employees will have no control over.“
“Ok I work here and maybe you idiots will read this, we are only open 24hrs on Thursday Friday and Saturday nights. All nights between Sunday and Wednesday we close at 11pm so when the lights are off we are closed cause I'm getting a little tired of all of you trying to get orders when I dont have enough people to help you out.“
“Yes, it is a McDonald's and the food was good. We just had a double cheeseburger and a crispy chicken. Both were as good as it gets at any McDonald's. The drink station is gone, so no self-service on your beverages. And like everywhere else costs have gone way up. The only thing in the dollar range and I mean between 1 and $2 is a drink. Everything else is $2 and up on the value menu. But if you order off the app and use the deals, you can still get a good bang for the buck.“
“We did have a little bit of a wait but man it was well worth it. Everything was delicious and super hot!! The service from a nice young lady was courteous and apologetic as we were told the smoothie machine was down. But the food being so delicious made up for it!! They did an awesome job for how busy they were too. Tables and atmosphere was very clean. Great job!“
“The staff is so friendly and the lady at the pick up window went above and beyond. I drove away before she could give me my small diet coke. I had forgotten that I even ordered it and she seen that I had pulled in the parking lot and she walked out of the restaurant to give me my drink. I still would have forgotten to go in to get my drink because I was so tired this morning. The lady is always so friendly and efficient. The food is always so fresh and I purposely drive out my way to visit the Mt. Carmel location because of the friendly staff, the food is always fresh and the drive thru is always fast. I hope that the GM and corporate knows how awesome the lady is at the pick-up window. I wish I knew her name but I know she has been there a long time. The lady deserves some recognition, a bonus and higher pay. I use go in just about everday to get breakfast before work, but I wanted to cut back because of the cost and the calories of the food. This lady also remembers her customers preferences even after I haven't visited the restaurant in awhile.“
“They were so fast they had my sandwiches out before I could put the lid on my cup and it was actually stacked properly not too much ketchup to where it busts out the other end when you take a bite overall a good warm stacked sandwich like it should be I give that crew and a+“
“I would like to acknowledge Spencer at McDonalds in Finneytown. Paying attention to detail is a big part of customer service. He did just that and I appreciate you Spencer for showing what good customer service is. May what God has for you, you receive it in abundance. Be blessed young man and continue to show the world how to do it! ?“
“This McDonald’s customer service is ON POINT. I live on the Kentucky side and we don’t have this standard of service unfortunately. Employees here were consistently polite and brought food to tables, did a follow up and then removed the trays. Wow. Impressed. I ate here twice today just to make sure I wasn’t hallucinating. lol. I wasn’t.“
“It’s McDonald’s. It’s not gourmet. It’s not even gourmet fast food. Everyone knows what you’re getting here. The 2 main things are Was the food hot & fresh? And prolly most important how was the customer service?Food was hot and perfect. Service was friendly & polite. And most importantly the workers actually sounded like they were enjoying being at work.“
“Fast, delicious food at fair, affordable prices can still be found within the "golden arches"!Parking: Plenty of safe, ample parking...Kid-friendliness: Kids welcome and encouraged to enjoy the friendly atmosphere.Wheelchair accessibility: Seems to be better than expected & definitely within compliance.“
“I like this place but cost a little more than other but it is worth it.sometimes it might smell but then they clean. Ok atmosphere nothing really showed pazaz. They had a straight face the whole time. But I recommend.Vegetarian options: If you are vegetarian don't come here unless for the good fries.Kid-friendliness: Calm environmentWheelchair accessibility: No ramps or steps. Wheel chair accessibility.“
“Edit-10/03/2023: for the last 4 to 6 weeks I have made several visits to the drive-thru to pick up mobile orders. Every visit has been great! The food is fresh and hot. The order is correct, with napkins and condiments included. Every team member in customer service has been great, with specific shoutouts to Nene and Isabel. Whomever is running this store these days is killing it! Keep up the great work and I will keep coming back!03/18/2023: Ben, who was working drive-thru this morning, is a gift! Not only are his customer service skills impeccable, but his kindness, positivity and warmth made my day. I needed him today.Slow, unfriendly service, has been awful for years. Avoid if at all possible.“
“Stopped in for breakfast....the drive through was slammed but they got my carryout order to me surprisingly quickly. Cashier Patty mixed my coffee just right and I was on my way....a good McDonald's location. It's got a good amount of parking and I like it because I didn't have to order from that stupid kiosk....which I refuse to do anyway.Parking: Usually room for a straight truck.“
“We come to this McDonald’s a lot! The drive thru is super fast and the order is most of the time correct. The food is always fresh and hot. The inside of the restaurant (when it’s open) is always neat and clean.The employees could definitely step it up on customer service… I feel like the am employees are more polite than the pm employees. It’s like, when you hand me my food- and I say thank you- SAY YOU’RE WELCOME! It’s really not that hard! Customer service keeps me from giving this McDonald’s 4 or 5 stars!“
“McDonald's $1.00 drink special is unbelievable. You can get almost any drink, any size, once a day for a single dollar. We have been enjoying frappes, freezes, smoothies, machiatos, lattes almost every day. Of course, we usually wind-up buying something to eat also.“
“I stopped by for breakfast that I ordered through the app. I always add extra caramel and creamer to my iced caramel coffee and hardly any McDonald's I stop at ever adds it, so I can't really say it's not expected at this point, or that they did worse than others. Other than that the food was good, and the girl at the window was super nice and polite“