Starbucks in Cincinnati

“Very friendly crew. I come in here all the time for non-dairy coffee options, and even started getting the pink drink. Only thing that could be better for me is more vegan gluten free food options. My favorite drink is the vanilla bean creme frapp with nondairy vanilla sweet cream and non dairy salted caramel cold foam and many affagato style shots. Yummmm.“

“I love picking up my order in the mornings here. Staff always welcome me, my order is ready and made correctly. It feels cliche but it really is part of the Americana vibe before work and getting your coffee like in the movies. I love this location.“

“I work next door it's so easy to order on my phone and walk one door over to pick it up. Almost always ready by the time I get there. When I get two of the exact same drinks, one is usually more bitter than the other but it's okay bc I just give that one to my husband. I feel for them when I walk in and there's a line and a whole bunch of mobile order people waiting to get their stuff. Must get overwhelming.“

“Perfectly crafted specialty mocha with a warm croissant from pleasant baristas. Clean & tidy atmosphere for a comfortable experience.

Dietary restrictions: Non-dairy options available. I use oat milk.

Parking: I parked right in front & there were plenty of spots left.“

“Feels silly to write a review for a Starbucks because, well… it's Starbucks. It's a corporate coffee chain, and each product you get will taste exactly the same every time. That’s kind of the point. Still, I think this one deserves a shoutout.

Since school started back up, I’ve been coming to this location to study and get homework done. Over the past few months, it’s honestly started to feel like a second home. The iced matcha latte always hits, the Wi-Fi is fast and free, and the music’s consistently good.

Big shoutout to Denni! last week, I had a small issue with a drink, and today she bought my drink for me and apologized without me even bringing it up. That felt like a genuinely kind gesture and a really pleasant surprise. I already thanked her in person, but she deserves another thank-you here.

Side note: The only change I’d love to see inside would be a small standing desk option. Nothing fancy, even a cheap one from IKEA would do. Since I’m here for hours a few times a week and already work a sit-down office job, it’d be nice to have the option to switch it up. Just a suggestion!“

“Dude. It’s Starbucks.

However, I’d say the 1 bad experience I had was kind of my fault lol 😅🥲 it was my first time there BY MYSELF. I didn’t know how they operated in the cafe. I was waiting so long, whole time my iced coffee was at the pick up counter. So now I only go thru the drive thru lol 😂

Other than that my order is always right ☺️ usually it’s a line- when I go- never that long of a wait, but I mean ofc you’re gonna wait for your coffee ☕️😌“

“I've been coming to this Starbucks for at least 3 years and have consistently found staff the most joyful I've ever encountered. Love that they have so many regulars coming through, too. As another reviewer said, this place feels like a neighborhood coffee shop, not a mega-chain. The outdoor seating is mostly shaded and pleasant even in the heat of summer.“

“I’ve been to this location twice now, and both times I feel like I’m stepping into a portal to the way Starbucks used to be. Back when they valued human connection and created my second home. Somehow in the midst of a ton of customers, they still find a way to see me and connect with me. I see regulars pop in and they know their birthdays and usual orders. The chatter and connection between the baristas feels warm and familial. These are truly good people who are good at what they do. I had stopped going to Starbucks for a couple years because the labor cuts and other corporate decisions turned most stores into cold transactional coffee mills. But I’ll definitely be back to this one. I’m so glad I stopped in.“

“My review update. Team works well ❤, and i enjoy my coffee! Check the video how to find this hidden Starbucks! The worst cashier at Starbucks who may spoil your coffee joy or a day!)) I've had some unpleasant experiences with a particular cashier with glasses at this Starbucks location every time, and unfortunately, my latest encounter was the worst. When I requested an 'espresso ice shake with soy milk,' she responded with a contemptuous look and asked with an eye roll, 'What's that?' I tried to explain that it was a drink with a similar name, but her unhelpful attitude made me feel uncomfortable. Luckily, another barista intervened and clarified that what I wanted was an 'ice shaken espresso.' To make matters worse, the cashier then began gossiping about me in front of me while I was still standing at the counter. It was unprofessional and made me feel unwelcome. Another issue I face with this particular staff member was her impatience when I ask her to repeat or clarify something, even though I understand that accents can be challenging to understand. Additionally, I found it ironic that she was critical of my Asian accent when her own African-American accent was not always easy to comprehend. Overall, I was disappointed with the poor customer service and rude behavior displayed by this staff member. I hope that Starbucks can provide better training and ensure that all customers are treated with respect and kindness, regardless of their accent or background. This particular staff member may spoil your coffee experience, so beware“

“The staff is very friendly, fast, and efficient. One person name Daniel was working today by himself and there was a long line waiting to order drinks. He was taking orders and making drinks so quickly without any mistakes or complaints. I had forgotten about the line be being long and before I realized it was my turn to order.“

“Such a solid Starbucks. I’ve been to a lot and this one is my go to. Great service, CONSISTENT drink orders (every time I go my drink is made perfectly) and great location. I never wait too long and they even have photos of all the puppies that come through for pup cups ♥️♥️♥️🐾🐶“

“I have been going to this location for years now, and they were usually pretty good at making drinks, but for a couple of months now, I have been going before work, and the drinks have been very nasty. I usually get the blended Frappuccino, and every time I've gotten it, it just tastes like coffee and ice blended with nothing else added. That is not how you make a caramel, Frappuccino! I don't think I will be going back to this location anymore. I will still give it 5 stars for the simple fact that some of the staff is amazing . But the person making the drinks seriously needs to be retrained on how to make the Frappuccino. I hope they fix it because I spend alot of money here and it's not right for drinks that cost almost 10 bucks to be made wrong especially when you need it for a pick me up before starting a work day.“

“the girls here know what they're doin.they remember my drink they never get anything wrong and if they did they would rectify the mistake immediately. the only reason I don't always go here is because they don't always participate with the deals starbucks has which they don't have to. the other starbucks on colerain by 275 always finds a way to mess up my 7$ coffee and never makes it right. always a problem. and they have yet to rectify anything. oh well never going there again“

“The employees are so sweet and nice I tried to give them a tip but they didn’t have a jar. They dealt with some not great customers extremely well especially those without masks. One guy didn’t have a mask and I kept moving away from him, the cashier could tell I was uncomfortable and asked him politely to go get a free mask from up front. They are so efficient and friendly I wish I was friends with them. Please treat these employees with respect and gratitude.“

“This is by far one of the best Starbucks I’ve ever been to. I’m so glad I found this gem, that’s tucked a bit off the main road. It’s impressive how quick they are with pumping drinks out, even with a line of cars and people inside.“

“I have had some of the best Starbucks items there and some of the nicest service. There are always challenges and it's location in a Kroger's in a college area doesn't quite have the atmosphere but if you're looking for your Starbucks fix and you're near University of Cincinnati this is a good place to grab it while you get some grocery shopping done also or just walk down Short Vine afterwards.“

“Not a big fan of their house blend coffee but do enjoy a mocha every now and then. At busy times they seem
understaffed (but who isn't). Only go when my daughter is in the mood. Stopped supporting Starbucks years ago when the corporate office claimed they didn't support our troops. Can't in my right mind support a company that doesn't stand with our Americans in uniform defending our country..“

“Always come to this Starbucks cause they get my drink right! Just wanted to give them a special shout out because There was upper management or corporate gentleman from target or Starbucks front of me who was condescending to an employee telling her she made his drink wrong and talked down to her. Think you should probably treat your employees better my guy.“

“I've been coming here a few days a week before work for a while. They are always open on time, and even if they don't have certain items in stock sometimes, they are very friendly and just doing their best. The manager who I assume runs this location (at least in the mornings) is a very nice lady and is always prepping, cleaning, and greeting customers. They always make my drink right and wish me a nice day, it's very welcoming. I don't write reviews often but they are so nice here! ✨?“

“I have been going to this Starbucks location for years. I have to say I have tried most of the menu, but usually always go with my shaken espresso. Daniella is such a pleasure to see there! She always has a smile on her face with the best recommendations. Not only is her customer service great, her drinks are always very timely, very delicious and consistent! Definitely recommend grabbing a coffee from this Starbucks.“

“This is my favorite Starbucks! With me being a full time student and working full time with long shifts, I often come in to pick up a mobile order of either a Strawberry açaí lemonade refresher, or a dragon drink! Even when they are busy, they are getting drinks out in a timely manner! I do have a crippling Starbucks addiction, but I’m fine with that at this point.

To the staff: I know I come in a lot, but I appreciate all of you so much and honestly those drinks you make help me get through my long shifts! I’m sorry that I come in so much, but without you guys, i don’t know what i would do lol

Overall, awesome service, awesome staff, clean dining area, and lovely atmosphere!“

“Terrible service! I ordered 3 summer skies drinks, to be made w the coconut milk, not lemonade, and I was handed 2 made w lemonade and 1 w milk, you can clearly see the difference, then when I let them know there was a mistake, I was lied to and told the coconut milk had separated!?! I then had to go inside and tell them that was a lie because you could clearly taste the lemonade in the drink, and see the pulp from the lemons in the cup!?! I had to ask multiple times for them to remake my drinks, then finally was given the correct drink. Baffled!?! I have never posted a negative post on Google mind you!?! This is a first! My daughters and I are constantly getting Starbucks and this store is the only one we have received bad service at. Smh...“

“Never been to harpers Krogers starbucks before but pass it all the time! ? From what I’ve observed the staff are friendly & there’s a little area to sit and have your drink or snack! Also there’s a little stand to buy Starbucks products! I’m tempted to try this out myself and have a hot chocolate! Or two! Lol!“

“⭐️⭐️⭐️⭐️⭐️
Pure genius from the Starbucks team! I was watching the barista write on my cup, thinking it was just my order — but when I picked it up, it said “Have a great day.” That little surprise instantly turned my morning around. It’s small gestures like that that show genuine care and creativity.

Huge shout-out to the team for spreading positivity one cup at a time. The thoughtfulness, the vibe, the smile — all top tier! This is why Starbucks stays in a league of its own. From the warm greeting to the perfect drink, everything was on point. Major kudos to this crew — you all made my day shine brighter than the coffee roast itself! 🌟☕💚“

“Today I had the best experience ever at a Starbucks in a very, very long time. I had came in all flustered as I hadn't had my afternoon coffee yet today and was rushing in and out as I was already late for my activities later that day. However, when ordering I had encountered the kindest, sweetest, most humble souls today while ordering. Especially barista's named Meghan, Audrey and Ava, they were super helpful with me today as I don't really know much about coffee or what I really want on some days. They were very communicative, as telling me what the menu pertains such as different espresso's and lattes! Who knew there were so many?? When coming into Starbucks I just get so overwhelmed with how many options there are and they had calmed me down and helped me pick out what had fit me. As it turns out, they were right!The cleanliness of the area was spotless too, I was very impressed with the cleaning crew (if there is any) or maybe the baristas who had been keeping the place tremendously swift and excellent!Overall, they were so quick with my order, and very swift with other customers that I had noticed when I had came walking up and waiting for my order as well. I only had been there for less than a minute! My coffee was delicious and tasty. Thank you Meghan, Audrey and Ava!“

“THIS IS IN TARGET. I was staying nearby and needed coffee on my way out of town and looked for Starbucks and didn't realize I was going to a Target, which I no longer patronize. It was one drip coffee. The workers were super nice. No line midmorning.“

“I loved Starbucks. I say loved because unfortunately I can't drink it anymore. When I could though, I'd have a frappe 1, maybe 2 times a year, if then. Now, my son enjoys the frappe I used to get. He buys himself 1 with his allowance every so often. The service is always great at this location.“

“To the girl in the bonnet/head wrap who purposely made my drink wrong when I matched her negative energy, thanks for the free drink! Jokes on you, I don’t mind a drink with no syrup, but customer service did refund me anyways. 5 stars because your bad day isn’t going to ruin mine. :))))))“

“I came here for a remake from a different store like last month, the remake was one of the best white mochas I’ve ever had in my life. Hence me thinking to leave a review now. It was an afternoon & made by a blonde lady. I haven’t had one as good since. 5/5 to this Starbucks.“

“I typically avoid this location because I've had issues in the past, but i had a great experience here today! We got a ton of snow this morning, yet the staff was cheery and even went above and beyond to make my drink satisfactory. Whoever was working the drive thru today was great! Good job!“

“I stopped by Starbucks this morning before heading into work, and let me just say—the service was a 1000/1000! From the moment I walked in, I was greeted by Aaliyah, who was absolutely amazing. Her customer service was top-tier, and she truly made my drink with love (I could taste it, lol). She even left a note on my cup that honestly made my day and got me a little emotional: “Have a great day, queen.”

The entire experience was incredible—the staff was kind and welcoming, the store was super clean, and the overall energy was just amazing. This is exactly how customer service should be. I’ll definitely be back!“

“Exceptional Service That Truly Made My Day

I stopped by the Starbucks on Kenwood Road this morning needing coffee badly—but what I received was so much more than caffeine. Crystal’s energy was so positive that I could literally hear it through the drive-thru intercom while the car in front of me was ordering. That alone told me this was going to be a great experience.

When it was my turn, I told her I could feel her amazing energy and that I needed a shot of that to wake me up. She greeted me with genuine warmth, kindness, and enthusiasm, took my order for a caramel macchiato, and made the entire interaction feel personal and uplifting—not rushed or transactional.

When I asked for her name so I could leave a review, her response truly stayed with me. She said, “The world is already hard and tough—my job is to be kind and make people have an amazing experience.” That statement alone speaks volumes about who she is and the heart she brings to her work.

Crystal is the definition of what exceptional customer service looks like. She doesn’t just serve coffee—she creates moments, lifts spirits, and reminds people that kindness still exists. Starbucks is incredibly lucky to have her, and I hope she knows how impactful her presence is. Thank you, Crystal, for making my morning brighter and my day better. ☕✨“