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Fast Food • $
“Visited drive thru at 1:30am during road trip when hungry. Although open 24hours, only drive thru was open, but numerous cars in two drive thru lanes suggested the french fries would be hot - and they were, though the Big Mac burger patties were not, and for that reason I provide only three-stars, and although I feel a bit bad about only three stars because the fries were nice and hot, but could have benefited from a bit more salt. There were three of us in the vehicle and we received three napkins with our food in the sack at the drive-thru window. I should have checked the napkins before driving away but did not expect to find only three in the bag. Perhaps they've never eaten a Big Mac too realize one napkin is insufficient. I provided four stars service because being open 24 hours is a valuable and much appreciated service.“
“We order McDonald's breakfast at least three times a month on the weekends and I get lunch at least three to four times a month. My order is always correct and the food is always hot, you can't ask for any more than that. Thank you!“
“This is a great McDonald’s! They are very efficient and also friendly! Honestly I’m impressed each time with how quickly they have mr quarter pounders ready. Highly recommend!
I wanted to update my review 2 years later, this McDonald’s is still well-managed with friendly and efficient service and well-made food. I am still impressed with coming to this location. Keep it up.“
“I always order on the app, and some locations are great when picking up your order. This is not one of them. I'm seeing my order sit there for over 5 minutes. Finally someone looked at the receipt on the bag, looked inside, saw it was ready, with my iced tea next to it. I said that was my order. I even told her what I had ordered and the iced tea was also mine, which she knew, but wanted to make sure that I actually paid for it and proceded with an interrogation!! Next time, little girl, pay attention to your surroundings.“
“I did not rate food because i was delivering to someone. I do like that you don't have to wait for somebody to take your order when the place is busy there aer several kiosk in the location off of south high street columbus ohio. It was a clean and calm atmosphere“
“I came to this Mcdonalds to hopefully find the last Hello Kitty Godzilla toy (I know) and I was pleasantly surprised by how nice the inside was, how clean, and how nice everyone was working there. The food was great too! The gentleman who brought us food helped us swap out my happy meal toy.
Even though this McDonald's is a little out of the way for me, I will definitely come back to dine in again if we ever have a hankering for McDonald's. 😇“
“I was only door dashing not a particular customer but this restaurant was very pleasant everyone spoke and greeted you and it had a welcoming atmosphere, as a business owner this is how our businesses should be ran while every person comes in they can feel welcomed I commend every worker at this location and they should all receive a raise 🙌“
“We usually do the drive thru so this reflects that rather than the dine in experience. Food is always fresh, they always offer a cup tray when you’re getting more than two drinks, and I’ve never had an inaccurate order. The only small issue is that the strip mall is quite busy so it can be difficult to find parking at peak times if you do want to go in - but since that rarely affects us it’s not much of an issue.“
“Best experience I’ve had in a long time. Outstanding by customer service. I was only in line for maybe 4 minutes total. Smiles were included with a thank you from both windows. Whoever hired those two gentlemen deserves a raise. I will travel any distance for a wonderful experience like this. Keep up the good work gm!“
“Roy was doing an AWESOME job when me and friend came in there! He was doing a fast and efficient job! There was a hefty amount of people coming in and out and in the drive through and he had everything down a tea, didn’t even seem stressed either. Keep up the good work Roy!“
“Better late then never. This is the only McDonald's in this area that never gives us problems and for that alone I'm grateful! But a couple evenings ago we went for dinner. The customer service was great although I ordered at the kiosk Sebastian served us our food and had the greatest attitude and energy it was refreshing talk about going above and beyond. When you have people like that keep them a dime a dozen. Thank you Sebastian! Great recommendation on the fries also!“
“Absolutely Impressive!
I am genuinely impressed with this McDonald’s! Everything is exceptionally clean, spotless, and well-maintained. Honestly, I think this is the first McDonald’s I have ever visited that meets such a high standard of cleanliness.
It is truly a pleasure to walk into a place that is so clean and well taken care of. I was pleasantly surprised!
Whoever is responsible for maintaining this location deserves recognition. You are doing an outstanding job!
Thank you for setting such a wonderful example of how a McDonald’s should look. Keep up the excellent work!“
“5:30 a.m. no wait my order was taken immediately I got exactly what I ordered the ladies looked put together and ready to work I'm so glad I don't know what changed but I had a very bad experience a couple weeks ago only reason they didn't give a five-star rating completely across the board is just because of the homeless that are aggressive outside at this time in the morning they come right up to you knock on your windows so glad to see the change back to the way it was this is definitely my favorite McDonald's“
“I eat here on occasion, and the experience is always consistent, except for today. There was a mix-up with my order, which was corrected, but the iced tea was stale and one of my chicken snap wraps had such gristle-y meat that I couldn't eat it.“
“I’m celebrating 2 years of this location being my neighborhood Mcdonald’s , & I can finally award this McD’s the best within a 20 mile radius. Look at how good the Big Mac’s look every time …. No complaints“
“We stopped by this McDonald's on Sawmill to grab a happy meal for the little man. The restaurant was clean, the staff was super friendly, and there was zero wait time to get our food.
There's an indoor play place which is always a massive win, and everything came out hot, fresh, and crispy. Overall, great experience here!“
“I don't normally go to McDonald's for myself, but I did this morning. The person taking the order was polite and spoke clearly. The young lady at the first window (pay window) was very nice, and the lady who gave me my order was also pleasant. The parking lot was free of debris and that was nice to see!“
“They were extremely busy! Both drive thru lanes were wrapped, plus the dinning room was full. I did wait for 20 mins in the drive thru, but I will say, the employee at the speaker didn't rush me, wasn't nasty & was overall very friendly, despite how busy they were. The employee at the cash window, was also very friendly & I didn't feel rushed. The employee at the pickup window confirmed my order with me & my food came out hot & fresh. And again, no attitude from the employee. I see they are hiring on their sign outside, they def could use some help, but even with being short staffed not a single employee made me feel as though I was inconveniencing them. Fantastic job all the way around!“
“Food was hot and fresh but fries were lacking salt of any sort. service was totally craptastic, went through the drive through and the kid taking orders had his airpods in and was mid conversation with someone else on the phone when I placed my order. Pulled up to the window to pay and was not even greeted or anything. No words of thanks or general politeness were exchanged. Definitely wont be back.“
“Standard McDonald's food. High quality fast food. Got the steak and hot cakes. Ordered everything through the kiosk, the coffee came as ordered which is a good service. Steak was seasoned with grilled onions. Hot cakes came fluffy with the correct amount of butter and syrup. The food was delivered to my table promptly. And, no dishes to wash.“
“I usually don’t post reviews but this location’s staff is always so friendly and my order is always right! We go out of our way to go this location even though there are several around the area. The food is also always so fresh too! Thank you staff!! 😊“
“It's hit or miss with this place. Had bad service a few times but not totally on them. And they accommodated me due to situation. So always a plus. Atmosphere can be brutal at times. Due to location. Food hasn't been not good but has messed up order a few times. Overall 4⭐s since can't give Halfs“
“I was at the McDonald's near Lowes the one on E Broad St...tried the McArch...got the combo meal unaware how much it cost-- burger all by itself cost almost $9..my McArch arrived hot..all cheese was melted..could not even taste the cheese flavor..now I know why the CEO took such a small bite...my sandwich just fell into a sloppy mess I took a bite a bit larger than McDonald's CEO...the McArch is not for Mcmeeee“
“Feels weird to leave a review for a fast food joint but I have to after almost a year of coming here. These employees? Theyre GREAT. I came at various times when I order. For breakfast, for 9pm dinner, or even 2am sometimes and its always the same. In my order has only been wrong once. It could be wrong more times and I would still say the same though, the employees are great. Theyre always polite and I often times see a smile from them. I like coming here.“
“I don’t come to McDonalds often but when I do I come to this location, usually late at night. I normally am greeted by a very cheerful and pleasant employee named Parrish. I give 5 stars because of him! He is friendly, welcoming and accommodating. He even made fresh fries with no salt on them for my dog! Without me even asking!
This is not the first time, I’ve been here before when he is there and he is always providing consistent good quality service and vibes! He deserves a raise!“
“I ordered a double filet fish meal with extra tarter sauce. I must say this is the best filet o fish I have had from a McDonald's in years. The fish was so hot and crispy. They put just the right amount of extra tarter on it. My fries were hot, fresh and salted perfectly. Jose was nice and professional. I definitely will be back to order my fish from this location every time. I came in, ordered and was out quickly. Thank you to everyone who prepared my meal. This really made my lunch break that more satisfying and my day ! Keep up the great work guys your efforts are not unnoticed !“
“I don’t normally write reviews for fast food, but I had to for this one! I was a little hesitant with going to McDonalds at 11pm but we were starving. Went through such a smooth drive through, which was packed and ALL of our food was on point, fresh and hot!!! Great job crew and thank you very much.“
“Demakia at 12:30 at night was honestly my best experience anywhere for customer service. Gave me a good laugh and smooth transaction. Put a smile on my face definitely! If you need a great experience come to this location with her. Y’all need to give her a raise!“
“The lady who made our tones on this particular day did an outstanding job. Thankfully this time they were more than an inch tall. So they were worth the price for the amount of ice cream that was on the cone. The young man at the drive-thru window was friendly as well as the young lady who gave us our ice cream.“
“Fantastic experience at this Renner Road McDonald’s franchise! This store is very festive for the Halloween season, as featured with nice pumpkins, and other Halloween decorations throughout the store, especially Friendly entryway. I also very much appreciated the American flag that flies on a very prominent flag Paul, directly situated near the store and parking lot. I looked up and down Rome Hilliard Road, and sadly, this is the only American flag that is displayed on this very busy and active corridor, featuring traffic from not just local consumers, but also a significant amount of travelers off of interstate 70. Big-time thumbs up to management and ownership for this small but very significant gesture! Speaking of the ownership of this franchise, there is a very nice glass display case inside this McDonald’s that provides a very informative and historical backdrop to this particular location. The drive-through features two lanes and many colorful graphics for the abundant options on the menu boards. Even though I did not select the drive-through this evening, I noticed that there was virtually no weight on an extended basis for visitors. The drive-through option at this franchise is a major plus! The drink station was very well organized and super clean. The overall configuration of the restaurant is very well designed, with dining seats and options for young and old alike. The electronic ordering boards were exceptionally user friendly. The floors were spotless, and the staff was very friendly and customer service oriented. Even in dealing with customers that articulated somewhat peculiar request, the personnel took A very customer care strategy at all times. Kudos to both the management and ownership and instilling this professional ethos on a team wide basis! The traditional McDonald’s selections including hamburger fresh french fries, apple pie and tasty. Coca-Cola were all consistent with high-quality standards that McDonald’s is known for. Looking forward to the next visit to this McDonald’s restaurant!“
“I have to say this morning the manager went out of the way to make sure that things were right. I ordered my breakfast, and it was so quick. I did make a special request to my sandwich but didn't check it as I was going to check in the car. I had no longer sat in the car and she had come outside as she realized she gave me the wrong sandwich and took back the whole bag and then brought back the correct order. Any other time, people just say oh well but she didn't. Thank you and it made for a very good start to my morning ❤️“
“This McDonald’s location truly deserves recognition. Every time I come here the staff is consistently kind, patient, and welcoming. I know their job can be tough and fast paced, especially for the younger workers, but they always handle it with professionalism and a good attitude. My orders are always quick and smooth since I use the app, but today really stood out. I used my birthday reward after coming back from my birthday trip and the woman at the drive thru told me happy birthday. It was such a small moment but it genuinely made my day. This is the only McDonald’s I go to unless I am out of town because the service here is always reliable and pleasant. I hope the team here gets the recognition they deserve because they truly make the experience enjoyable every time.“
“Haven’t tried the food yet but the service was amazing. I’m here on September 30th at 10:42AM and I loooooove the drive through cashier she is soooo nice and gives off such good vibes. Def not like the others where they make you feel like shit first thing in the morning.“
“I went into get me a coffee and pick up an order and the young lady Kaitlin took mt order and she was very nice and full of positivity people like he make me want to keep coming back. whoever hired her and trained her you did great because she's very good at her job and loved her job. give that girl a raise or something. i give credit where its do she was really amazing“
“With it being Thanksgiving, I understand the employees would probably rather be anywhere else but I’m thankful for their dedication and for serving those of us who are traveling. The young lady at the payment window was cheerful and courteous. I didn’t catch her name but she had a few tattoos on her neck.“
Fast Food • $
“Personal disclaimer: I always order through the app and do drive-thru pick-up.
I have been to many McDonald’s locations and this location has consistently been the best experience in the greater Columbus area. The food is always hot and the fries well salted and fresh. This specific location has spoiled me to where it is the only McDonald’s I want to get food from when I want McDonald’s.“
“I go in the middle of the night mostly and the night manager is the greatest, usually my order is correct and the food is great, here lately my order has been completely wrong, my food was cold and I lost almost $12, I got tired of fighting so I said oh well, its just $12. I'm going to give them another chance because of the night manager, he's that great of a manager. I hope they get it right this time.“
“The line was long. The employees were doing multiple positions. When I got to the window to get my food. Friendly guy. Order was correct. I seen a small sign saying they were hiring for UP TO 12.50 an hour. That absolutely blew my mind. I literally watched as they were short staffed so those working were doing multiple positions. For 12.50?!?! Come on McDonald’s do better…I get bad for the ppl working. Yall better nice to these food service workers they’re going through it. Be kind. Be pacient.“
“Got my order COMEPLETELY wrong. I asked for two cheeseburgers and got 0.. mozzarella sticks count was wrong. They were cold. The guy got my drink wrong 3 times, and proceeded to get it wrong.Edit: it's gotten better, the food was cold but they got the order right.“
“I work down the road from this McDonald’s. Everyone I go there whether it’s breakfast or lunch, the service is always quick and friendly. The food is always hot and fresh. A big difference than the McDonalds by my house on E. Broad st. Thank you.“
“I’m always on the road for work. The most cost efficient and convenient food for breakfast and lunch for me is McDonald’s (I also think I’m developing an addiction). With the app, I can get breakfast and lunch for about $6 a day. That being said, I visit whatever McDonald’s is in the area I happen to be working each day. This McDonald’s is by far the best out of all the locations I visit frequently. I’m comparing it to: Bethel Rd, Billingsley Rd, Riverside & Fishinger, Cemetery Rd, Olentangy River Rd. at Ackerman, W. 5th in Grandview, and a NEW location in Hilliard on Riggins Rd.
The staff is always happy and greet me politely, my orders are always accurate, and very rarely am I asked to pull forward and wait for my food. I’ve been inside the restaurant a couple times and the employees are always eager to help you at the counter if you have your buy one get one voucher from the receipt survey (you should be doing these surveys if you want free food)
So, thank you Henderson Rd. McDonald’s staff- keep up the great work!“