9 Best Fast Food Restaurants in Willoughby

“Another great experience...fast...good shakes“

“It's very sad to watch the pressure placed upon these young people who're made to keep up at robot speed,almost as though they're not human ? when do we allow these young people to enjoy working and to at least say "hi" or "welcome",unfortunately there isn't time! Pray for our children ?“

“We went to this location for the first time. It was a warm day and they were extremely busy in drive through, as well as inside. We went in, there were a lot of people working, especially a lot of younger associates. It was clean inside. I was beyond impressed because they were moving everyone along very fast with low wait times and accurate orders. I told them that we have a tree nut allergy (DQ locations clean the equipment prior to making that particular ice cream treat). I felt bad that they had to do all of that extra work given how busy they were. I did not hear a single complaint from the associates fulfilling the ice cream orders. While we waited, the young man bagging ice cream orders continued to bag for others. Once our order was ready, he stopped to wash his hands before handling our portion of the order for the tree nut allergy. I was so appreciative and was more than impressed with seeing that. I will continue to drive a little further to go to this location. Thank you for the experience!“

“Chick-fil-A sandwiches have always been a great go to for that chicken sandwich itch. I also do love their salads as they are pretty hefty with the quantity you get in each bowl. The quality of the lettuce is also nice compared to other food chains. The waffle fries are good, but I have experienced at the Willoughby location that they will go very heavy on the salt sometimes where my family and myself just cannot eat them.

My real only complaint is the drive thru service. I would say that in my last 10 visits here, 3 of those times I was missing food. Now, it is my error for not double checking my bag, but in my defense I have been to other food establishments that I have not had issues with any of my orders exceeding at least 30+ trips. This location has dual lanes, and sometimes you can feel pressure of being in lane waiting for food when the car behind you has already been serviced. With the amount of staffing, I feel they need to have someone double check orders.

The staff though is polite and kind, which is nice. I feel the accuracy in which the orders are packed needs to be checked.

Update: I had an issue last night 3/7/25 where my order was missing a sandwich. I noticed this once I got home. I called the store with no answer. I was instructed to leave a voicemail which referenced that I would receive a call back. I never got a returned call. I went back to the store the next day and brought in my receipt showing the clerk how my order was incomplete. They remade the sandwich but referenced to me that they would only do this, this once as they only remake food same day or send me a coupon in mail. Here is my issue, if you aren't picking up the phone and are not returning my phone call as you stated you would, your establishment will not be getting $7 from me for free. I WILL receive my food. I do not want to rely on the USPS to give me a free coupon. If I have to drive back up to your store because of your error, you should be more welcoming and apologetic. Heck, give me a free fry to compensate my gas. Sadly, this left a strong bitter taste on my mouth.

The fast food industry can be very tough on stores depending on location. But you also gain high rep for service quality. Chick-fil-A usually pushes itself as setting a high bar for quality in food and service. So far, my opinion is dropping into the negative areas though as I am continuing to get bad service quality at this location.“

“Visiting from Canada, this is our first stop and special request for my son's 13th birthday. Immediately as you walk in, you're greeted with a welcome by all of the staff and smiling faces. The ladies behind the counter were very helpful with all of my questions. The food came out quickly and was to die for! We were checked in on at our table by a few different staff members, all of which were very friendly. The restaurant was spotless, the staff were great - 10/10! Wish we had one here in Ontario!“

“Absolutely delicious! 1st time customer, 10/10 will visit again“

“Lunch buffet was great - friendly service and a good assortment of TVs if you don’t want to make conversation :)“

“Soooo good. Will definitely go back 🎄“

“There’s one gal that’s usually running the show here and she is amazing. My order is always perfect and it is so appreciated. Many places don’t care about quality anymore but I never worry about that when ordering from this subway. Thank you, I’ll be back <3“