Tim Hortons in Markham

“I recently visited the drive-thru, where I was served by Arshpreet. It was an absolutely wonderful experience, and the level of customer service was truly exceptional. Arshpreet went above and beyond, making my visit unforgettable. Amazing service!“

“The 2 ladies that assisted me provide great service with high energy. That's the first time in 20 years of being a patron of Tim's where I've experienced that kind of service. I can't remember their names but one started with a P and she got me a fresh cookie

Great job ladies! Keep up the smiles :)“

“Had a wonderful experience at tim hortons in markville mall. Ambience here is great with wonderful staff and clean environment. Jashnoor took my order and was very helpful. Garry made my tea very great. Good location for a great cup of coffee.“

“I visited this Tim Hortons late in the evening around 8–9 PM, and I was truly impressed by Lovepreet. She was handling everything completely on her own, with a long line inside and also managing the drive-through at the same time.
Despite how busy it was, Lovepreet stayed calm, focused, and extremely fast-paced. She worked very hard and kept things moving smoothly while still providing friendly and efficient service.
It really showed how dedicated and hardworking she is. Managing both the front counter and drive-through alone during a rush is not easy, but she handled it amazingly. She truly deserves recognition for her outstanding effort and professionalism.“

“One of my favourite Tim’s locations in the city. Coffee and donuts always seem fresh and the staff is always giving good customer service. Especially Jasmine at the counter she always provides best customer experience and I truly appreciate it.“

“I visited this Tim Hortons today and had a truly memorable experience. The food was average, as you’d expect from Tim Hortons, but the owner turned an ordinary meal into something special. He was incredibly polite, friendly, and genuinely interested in conversation. We spent several minutes chatting about social topics, and it felt like talking to an old friend.
I highly recommend this location for the warmth and kindness of the people who run it — they make all the difference“

“I want to send out a special thank you to Nivetha for always being so nice and always getting my order correct and taking the time to also remember my order as it is always the same lol

Thank you so much and keep up the great work!
Tam“

“I stopped by this Tim Hortons around 6:30 pm on my way home from work to grab a hot chocolate, and what a delightful experience it turned out to be! The service and atmosphere at this location were exceptional, and full credit goes to the amazing team working there, particularly Muskaan, Vaishali, and Aman.

These three ladies brought such a warm and positive vibe to the restaurant. They had everything perfectly managed, and their attention to detail and dedication to customer service were top-notch. From their friendly smiles to their efficient service, they truly went above and beyond to make everyone feel welcomed.

My 20-30 minute stop turned into a refreshing and uplifting break from my day, thanks to the wonderful atmosphere they created. It’s rare to find such a well-organized and customer-focused team, and these three deserve all the appreciation for their hard work and positive energy.

Highly recommend this Tim Hortons for not just great food and drinks but also for an unforgettable experience! Thank you, Muskaan, Vaishali, and Aman, for making my day! 😊“

“Love coming to this Tims! The coffee is always fresh and the staff are really welcoming. The manager does an awesome job keeping everything organized and making sure customers are happy. You can tell the team works well together—great vibe all around!“

“Rose is absolutely amazing at the drive-thru! Every time I visit this Tim Hortons, she’s always so kind, friendly, and has the warmest smile. Even on the busiest mornings, she greets everyone with such positive energy—it truly makes my day. It's people like Rose who make a simple coffee run feel special. Thank you, Rose, for always going above and beyond!“

“This is the top location on Markham Road and I have been ordering from here for almost 10 years. There have been past issues (3-4 times) but upon making contact, they have been accommodating with a solution. Today my Latte was made perfectly and given to me at the drive-thru by an Asian lady with tattoo(s) on her arms. Thank you for making my Latte well, it is so important to those of us who really value our drinks, especially when they are well made!“

“I am writing this review specifically on the service I received from Jaswinder. She always has a smile. Very friendly and always gets my order correct. Other times when I visit this Tim Hortons, the other staff are not as conscientious as her. They don’t seem to care but I will always come back as long as Jaswinder is working there. Very pleasant. Excellent customer service!“

“I have been coming to this Tim Hortons all my life, and every time I come in Sophie always welcomes me with a big smile. The employees here are amazing and it is a very good way to start every morning. Highly recommend coming to this location“

“I recently had a great experience at Tim Hortons. The people working there were incredibly friendly and attentive. They greeted customers with a smile, kept the space clean, and prepared everything quickly. Their positive attitude made the visit even better. I appreciate the excellent service and will definitely come back.“

“I’ve been coming to this Tim Hortons almost every day for over a month now, as my husband has been in the hospital. Being here for so long, you start to notice things—good and bad—and I felt it was time I finally left a review.

First, I want to talk about the young lady who seems to be either a manager or supervisor. She’s tall and always moving around, helping in every corner of the store—taking orders, running food, checking on the staff, even wiping tables when no one else is looking. She carries herself with a quiet grace and patience that truly touched my heart.

One day, when I was feeling overwhelmed and tired, she smiled gently at me and took the time to explain my order clearly when I was a bit confused. She didn’t rush me, and I could feel genuine kindness from her—something you don’t always get in busy places like this. I never got the chance to thank her properly, but if she’s reading this: thank you for your warmth, especially during a hard time in my life.

However, not everything is perfect in this store. On more than one occasion, I’ve noticed some staff members being outright disrespectful to this kind young woman. One time, I was standing nearby when I heard a staff member raise their voice at her in a very unpleasant way. I could see she was trying hard not to break down. She just quietly said, “I don’t want to talk about it right now,” and walked away to help another customer like nothing happened. I honestly don’t know how she does it—with a smile still on her face. That’s real strength and professionalism.

It breaks my heart a little to see someone who is doing their very best, under so much pressure, not always get the respect they deserve—from both coworkers and customers. It’s sad to say, but some guests are not always polite either. Yet, this young lady treats everyone the same—with kindness and patience.

I’ve been around long enough to know when someone’s heart is in the right place, and hers surely is. Tim Hortons, if you’re reading this, please recognize the gem you have in her. She is the reason I’ve kept coming back here during one of the hardest times of my life. And while there are things that can be improved—mainly staff attitude and teamwork—I truly hope she gets the support she deserves.

Thank you again, dear. I don’t know your name, but I’ll remember your kindness for a long time.“

“I come to this Tim Hortons often, and I have noticed that a fellow worker here, Selvi, has demonstrated excellent working skills. Whether it comes to making our orders to the best of her abilities, ensuring that our orders are made correctly, and to the best quality as well. We appreciate her kind attitude and positivity when working. Thank you Selvi!“

“I had an excellent experience during my visit to the store thanks to Swastika. She provided exceptional service from start to finish—friendly, attentive, and very professional. She served with a genuine smile, made sure my order was perfect, and ensured I had everything I needed without even being asked. Her positive attitude and warm customer service truly stood out and made my visit enjoyable.
Thank you, Swastika, for your outstanding dedication and hospitality. Tim Horton is lucky to have you!“

“This is easily one of the best Tim Hortons in Markham. I’ve noticed how well the place is managed. I have even seen the management team holding meetings and checking in regularly, which you don’t often see at other locations. The service is quick, the staff are polite, and everything is kept clean and organized. You can tell they really care about running things properly here. Furthermore, they have strawberry donuts and timbits all year around which makes this place even more unique. Highly recommend!“

“I have been going to this Tim Hortons for two years, and unfortunately, I haven’t had a single positive experience with the cashiers. They consistently come across as stern and unfriendly. I believe customer service should be one of the company’s top priorities, and I hope this can be addressed to improve the overall experience.“

“This is my best choice every morning when I go to school or work. The food is delicious and with the good prices, the staff is very friendly, they are all familiar with the combo I often eat.
I don’t know how the experience of other people, some review saying the staff was rule but actually they are not, I was the customer here almost a year but they are always friendly and so nice.
But especially 1 girl maybe she new I just saw her this new time, for the attitude still not same with other staff, like not to bad but she need more happier and welcome with customer. I always get like “Hi, Hello dear or some thing greeting nicely” but I didn’t get it from her all the time.And with other staff they are so good and lovely.
Highly recommend this location ❤️“