American Restaurants near Orleans

“I love this place ! Good service“

“Looking forward to fully open renovated restaurant soon“

“Amazing customer service, with friendly environment.“

“I've seen a lot of bad reviews about the mac & cheese but I want to say that I've had nothing but good experiences the 4 times I've ordered from here. Is it the most flavorful cheese sauce? No, it isn't. But it's still one of the best mac and cheese spots I've found in town and the portion size is very generous considering the price. If you're just looking for something to fill a craving, this will do.

Parking: Large shared parking lot in a plaza.“

“Went for a Jays game. Atmosphere was the best ever for a sporting event. The place has a real arena effect with the sound and a massive tv. Crowd was cheering and jeering. Can't wait to go again. Our server was exceptional and lots of staff for such a huge crowd. Beer arrived with ice dripping off the bottom of my mug.“

“Server Yogenny truly exceeded expectations. Her warm smile and meticulous attention to detail made us feel like we were in a cozy family-run restaurant, even though it was a chain. She proactively brought us refills and checked on our food, always attentive to our needs.“

“Definitely. One of the best poutine in Ottawa, just like the ones in quebec, very good restaurant beats any chip truck around. It's definitely worth checking out. Good extensive menu, pretty good prices. Fast service a clean cozy atmosphere. If you're looking for good comfort chip truck food, this is definitely a place to check out. You won't be disappointed. I've been there many times over the years, and i've always enjoyed it.“

“Saw a lot of negative reviews about the food but we really liked the food. I tried the butter chicken and it was good( thought it didn’t taste like authentic butter chicken, the taste was good). The portion was really good. We also tried the tacos and wings- both items were good. The service was also great. One of the plus point is the operating hours.“

“I'm always in for trying somewhere new... I'm glad I stopped in for lunch today! I had the roadhouse beef dip hoagie and it was absolutely delicious! The staff were very friendly! All in all, from food, staff, atmosphere, decor it was without a doubt 10/10!!!“

“*Update 18 Mar 26:
My original post gave 1 star for poor service a month ago. As I said I like Swiss Chalet food and returned a few weeks later. This visit went smoothly. It was a weekday not a weekend and I used the drive through. The food was delivered to the window promptly and all was in good order. So kudos to the staff that day for a pleasant return. Positive review needed to be made.

ORIGINAL: No issue with the food. I like Swiss Chalet food or I wouldn't buy it.

The take out experience leaves a lot to be desired at this location. I can only assume its because it's chronically understaffed and overwhelmed by the demands of online orders so real live customers at the counter or drive thru are left listening to grass grow and pondering the meaning of life. Very poorly managed.

I went inside and ordered 2 family chalet chicken soups at the takeout. Thats it. I should've been out in 2 mins. I sat on a well worn chair and waited 20 mins and watched a gentleman who ordered 2 chicken dinners AFTER me, receive his order before my 2 lonely soups. The restaurant did not have a lot of dining in customers, take out orders were steady with a number of uber/skip drivers waiting. A few employees were busy behind the scenes putting together uber/skip orders. Clearly they weren't idle. In fact the lady working at the order desk was also responsible for putting them together and running back and forth to the order desk. In-store customers should have priority. They should also be served as the order is placed. Customers in store always seem to be standing and waiting for lengthy periods of time here.

Management needs to increase the staffing levels. They need dedicated staff for takeout /drive thru and separate staff for on-line orders. This is not rocket science its common sense. You cannot expect a smooth operation if you're perpetually short staffed.

A successful restaurant has to make a good impression, not just with good quality food at a reasonable price but with good service so the customer RETURNS. No one expects gourmet food from a chain restaurant but they do expect good service. If someone takes the time to physically go to your restaurant whether its take out or dine in they deserve better service. Do better.“