Starbucks in Ottawa

“staff are all super friendly, service with a great smile, and my little dog Lilly❤️ LOVES the Pup Cup🐶❤️

This is an Easy...
5 STAR RATING ⭐️⭐️⭐️⭐️⭐️
Me + Lilly🐶❤️
Thank You Starbucks
For Being AWESOME🌎❤️🌎❤️“

“The service has declined slightly, with occasional harassment from staff, sometimes mockery, and other times simply unpleasant treatment. Cleanliness isn't always maintained; it's often chaotic and uncomfortable. There are sometimes mistakes when purchasing or returning items, even with a receipt, and I've experienced discomfort more than once. I love Starbucks coffee, but I need to reconsider my habits lately. Am I truly happy when I go to Starbucks?“

“Paige was so sweet and kind this morning to my boyfriend and I. She was so friendly and I forgot to order oat milk but mentioned while ordering about lactose free milk or oat milk and while she was making my drink she paused to clarify with me if I wanted oat milk!! It seems small but it made my morning better :)“

“I can't park there as often because of parking meters and in Westboro east of Churchill St they are restricted to 7:30 pm.
The staff always welcome me and I be heard it hurts business obviously when one can't just pop in and has to pay $3.50 more just to
Have coffee.“

“Julia is just an exceptional barista and even better person! Her knowledge and attitude surpasses any expectations or experience I’ve had in any Starbucks. She welcomes you with a warm smile and genuine conversation! Any one would be lucky to be served by her!! Keep it up !“

“My husband is a regular customer and loves the place, so I took our grand daughter there this week. The staff were friendly, welcoming and very professional. The location and layout are perfect for a refreshment stop. I'd like to add a big shout out to Brooke for being so welcoming during out visit. Thank you Brooke!“

“Not only my drink was perfectly made! I was also struck by the beautiful art drawn on my cup! I don’t think I’ll ever throw it out! To the barista who did this, Thank you I really appreciated it, keep spreading joy with your beautiful talent ✨✨✨“

“I tried a matcha latte with cold foam a few days ago for the first time, and it was absolutely delicious! The staff—a friendly Filipino lady and gentleman—were warm and welcoming, making the experience even better. I felt right at home and can’t wait to come back. 😊“

“I didn't catch his name but there was a wonderful man (long dark hair, fantabulous earrings) who plugged my phone in for me when it died and was stranded waiting for a bus. Great sense of humor and a joy to talk to, I wish I knew his name.
Otherwise, I used to work in the area and despite short breaks they always got my drink ready in great time, nice and cleanly, great environment as it's attached to Indigo.“

“I really want to thank the amazing team working so early this morning — Saturday January 3 2026! They made my day with a perfect order!

My coffee was exactly as requested: the right size, truly extra hot, with just a light touch of cinnamon (not overpowering). The croissant and pain au chocolat were fresh, warmed, and delicious, the egg white bites were perfect, and the potatoes with cheese were also very tasty.

I wasn’t feeling well and didn’t have the energy to cook, so this order arriving exactly right meant a lot. Despite the early hours, snow and holiday season, this team still delivered excellent service and great care.
You can see the effort and attention to detail in both the taste and presentation.

Thank you so much to the whole team at this Starbucks — five stars well deserved.
⭐⭐⭐⭐⭐

Happy new year 🎉“

“Staff is friendly and I never wait too long. Cathy (a bit older than the others) who is usually serving at cash or talking to customers is one reason I love this place. Her sense of humour is contagious and her amazing service really is top notch. Real and genuine!“

“It's a cute little spot and I highly recommended it.I came here once and ordered a drink but they did not hear me right so they gave a the wrong drink but when they noticed it was the wrong one they made me the right one with no extra charge and I got to keep the one made on accident.The staff are super friendly and its not too busy.Overall I've always had a great experience with nothing to complain about.“

“My brother and I go to this location weekly and have the most pleasant experiences with the team at this location. In particular Evelyn and Asya always say hello when we walk in the door, and already know our order. They are so kind and warm and always go the extra mile so make us welcomed. Thanks team!“

“Just stopped by to grab a drink. Ezra was the barista on bar, and she’s the sweetest! Everyone working was super friendly and efficient, and the team overall had such great energy. It made for a really nice experience. Thanks for the great service!“

“’m not usually a raving Starbucks fan, but this particular location has completely changed my perspective. It’s incredibly convenient and has become my go-to spot for meeting friends or clients, or even just relaxing with a book. I now find myself visiting once or twice every one to two weeks, which is a big change for me since I used to go only a few times a year.

The space itself is beautifully designed, spotless, and very welcoming. There’s plenty of seating, including comfortable lounge-style leather chairs as well as standard wooden ones, making it easy to choose a spot depending on your mood or purpose. The staff are attentive, friendly, and always helpful, which makes the whole experience even more enjoyable.“

“Ordered a pour over decaf. The coffee was excellent, but it wasn’t hot at all. BUT they went out of their way to try and make it right. First, they gave me a delicious snack (oat bar?) for free, and offered to remake the coffee. So A for effort, but if they just had a microwave, it would have taken care of the problem.“

“I accidentally ordered at a different Starbucks right before my shift. The amazing barista rather than sending me over made the drink for me. Thank you so much it made my day, i didn’t catch her name but she had glasses and a contagious smile 10/10“

“One of the rare sit down locations. Not a Starbucks fan but I miss the era where I could sit somewhere and relax. The breakfast burrito was bland and lacked seasoning. It wasn't bad, i just really wish it had salt pepper or sauce of any kind. Now I understand why the employee offered me condiments!

If it was more affordable I would go often. The door is close to the seating area so it gets cold in the winter anytime someone comes in or leave.“

“Thank you for these services. The future of Starbucks and all restaurants and services must be based on honesty, good service, and cleanliness to protect human health. Cleanliness is paramount, and all equipment must be cleaned to maintain hygiene. Honesty and good customer service are the future of all cafes, restaurants, and commercial and service establishments. Customers must also be honest with their employees.“

“Glad to be able to get my same coffee order made perfectly anywhere I travel! This store has a drive thru and rather limited seating, but friendly baristas and ample parking, plus right off the freeway - easy to pop in and pop out. All the discovery mugs too!“

“I have been going to this location for years. A recent remodelling has changed the layout, making it appear more open and bright. I always order my drinks through the app and they’re always waiting on the counter for me when I get there. No lineups. I don’t know why everybody doesn’t do this.“

“The staff at this location makes it one of the best Starbucks in the city. I've been coming here for a long time as I have lived/worked in the south end for many years. I've always found the staff extra friendly here and the present staff are definitely the best group they've had working here in a long time. One of my favourite baristas is Jason who is always welcoming, friendly, and takes the time to say hi, ask about your day, and just super down to earth and personable--and he always has a smile! If he's not already a manager, I'd be very surprised. From my restaurant industry experience, I know customer service can be challenging at times especially during busy/stressful times, and you end up with impatient or unhappy costumers. SO Kudos to Jason for his amazing service, no matter how busy this place gets.
I also really like Rana and Kristianna (hope I spelled their names correctly!!), as they are very kind and friendly, and chat with everyone. I love the atmosphere here too as they are a lot of regulars and it sometimes feels like a small community hub. All in all, one of the best Starbucks in Ottawa and absolutely amazing staff!!!“

“I visit the Ottawa Marriott several times a year for conferences, and having a Starbucks right inside the hotel is an absolute convenience. It’s especially helpful in the mornings when you want a quick coffee before heading to your sessions or meetings. Amazingly, even with the busy morning crowd, the wait is usually quite reasonable, which speaks to the efficiency of the staff. They’re friendly, attentive, and make the whole experience smooth and pleasant, whether you’re grabbing a simple coffee or a more elaborate order.

The seating area is comfortable and just the right size — enough space to sit down for a short break, enjoy your drink, or even have a small conversation without feeling cramped. I also really appreciate that they offer free refills on brewed coffee, which is a great perk for anyone planning to spend a little extra time there.

The only downside is the hours of operation. It would be wonderful if they stayed open later or opened earlier, especially for conference-goers who have early morning or late evening commitments. Despite that, it remains a reliable and convenient spot for a coffee fix whenever I’m staying at or visiting the Marriott. The combination of efficiency, friendly service, comfortable seating, and the Starbucks quality makes it a dependable choice every time.“

“During afternnon class time (because this is a campus location) it was difficult to find anywhere to sit. I get it, people need a coffee after attending lectures. Line up sometimes. Mealplan cards may be used here at this location so it could be very busy. Otherwise fine“

“The dude at the customer service desk or at cash 1 with glasses and brown hair needs to take a few courses on customer service skills. He responds extremely rudely with an awful tone. He obviously hates his job, but don't spread it on customers. He dumbs you down.

I've unfortunately came across him multiple times with a smile, but he doesn't know how to do that either.“

“This place has improved a lot!! 👍🏻

Old post…
I used to like this location but over the last year or more they can’t seem to make a proper cup of coffee. It’s certainly hot enough but it lacks the true coffee flavour that Starbucks in known for.
Just yesterday I gave it another shot and the girl was so freaked out like she treats every customer like they are the grim reaper!
Their trash bins are always over flowing which makes her a hypocrite!!
Plus my coffee sucked!!!
She didn’t even fill it to the rim!!
I’m never going back here!!!“

“The staff here are genuinely so nice. The only time I notice something is off is when the mall is clearly packed, and that’s obviously beyond their control. I witnessed a moment today while waiting for my drink that I wanted to touch on; two women, who were CLEARLY impatient and unkind, were being beyond rude to the people working (despite the fact that they offered a refund to compensate) and the worker stood their ground. As they should!! Customer service workers shouldn’t have to grovel and be treated like doormats because YOU are unhappy and cannot conduct yourself like an adult! It should not be the norm! A complaint is one thing, expecting people to let you walk all over them is another. Love the team!! Keep it up 🫶🏼
@ the two women today: your behaviour was shameful. Do better.“

“I wanted to recognize the Barista Olivia who is doing an exceptional job connecting with customers. She has recently gone above the usual job requirments in helping me. I am on ODSP and currently have food insecurity. It meant a lot when she offered me mismade egg bites. This simple and thoughful act helps tremendously. It made me feel welcomed in a thirdplace as well.

Keep up the connections and fantastic service Olivia.

Thank you to all Baristas' at my study location. I appreciate you all.“

“For drinks this place is great. Had a couple London fogs that were bad in the past but overall very good. Ordering a bagel with cream cheese is terrible. They provide the bagel and cream cheese but you need to apply yourself which is hard when your driving!“

“Usually come here after shopping or the gym, good Starbucks locations (find it quite convenient if you want to get something while shopping or on the way out). The staff is usually quite friendly and I don’t have to wait too long which I can understand. The drinks are usually good, no complaints!“

“I can’t say enough good things about this Starbucks. I’ve had two amazing experiences here that really show how kind and caring the staff are. A few weeks ago, I accidentally spilled my mocha on the floor. When I asked for some paper towels to clean it, the staff immediately came over, insisted on cleaning it themselves, and even surprised me with a free frappuccino — which was absolutely delicious! Today, I made another small mistake by ordering the wrong drink through the app, and again, they were incredibly understanding and gave me an extra frappuccino for free. It’s rare to see this level of kindness and great service these days. This location truly stands out for its wonderful team and positive atmosphere. Highly recommend it!“

“I was here at 9:30am on a Saturday, so it was understandably not super busy, but the staff kept the line moving QUICKLY. There was one employee here, a taller guy with blonde hair, whose name I wish I caught - he was so nice to everyone, super personable, super quick, 10/10. Also, post-renovations, this is a lovely place to sit for a bit waiting for your flight. There's long booth-style benches as well as small cafe tables, lots of power plugs, everything you could hope for from a Starbucks in general and especially at an airport. I could see the lines getting a little long, since it is an airport with business rush hours, but when I was here it was calm and efficient.“

“Starbucks is a reliable spot for good coffee and quick service. The drinks are consistently well-made, and the staff are friendly and efficient, even during busy hours. The drive-thru is very convenient, and the atmosphere is calm for a short break. Prices are a bit high, but the quality makes it worth it. Overall, a great place for your daily coffee“

“This Starbucks location in the Rideau Centre is consistently impressive. It’s definitely a very busy spot, but you’d barely notice because of how efficiently and professionally the team works. The staff here are some of the hardest working I’ve seen, constantly pumping out drinks while keeping things organized and moving quickly.

Every time I’ve visited, my drinks have been made perfectly—great quality and consistency, even during the busiest rushes. The grab-and-go fridge is always well stocked, which is no small feat considering the foot traffic in this mall.

Pro tip: order ahead on the app if you can! The line inside can be long, but mobile orders are usually ready much faster and it’s the best way to skip the wait.

Is the space spotless? Not really—but that’s to be expected for a Starbucks located in such a high-traffic shopping centre. That said, the team does a great job keeping it as tidy as possible given how busy it gets.

Overall, this location deserves five stars just for how well the staff handle the volume without sacrificing quality. Highly recommend it for a quick caffeine stop when you’re downtown.“

“Just popped in for a quick breakfast sandwich. Was greeted by every staff person. The client experience was quite lovely. I was served quickly, addressed by my name and given lots of smiles. I know Starbucks normally has great customer service but this was definitely next level and deserving of a review.“