Tim Hortons in Toronto

“Great Job, Closing Team!

I just wanted to give a shout-out to the closing team at Tim Hortons. Every time I visit in the evening, they’re always friendly, efficient, and make sure the store is clean and well-organized. Even during the busy hours, they maintain a positive attitude and provide excellent service. Thanks for always going above and beyond! Keep up the great work!“

“Best location best customer service I ever have.
Not crowded and very fast attention.
Something that you might need to have into consideration is that they don’t serve the chicken wraps, instead they have another menu for the lunch hour (Turkey and avocado, Cilantro Lime Habanero, etc) the staff is top notch. Even the sandwich prep is very easy on you if you want to have an extra warm sandwich.

Cheers to the people who are working here.
Thank you. I had a terrible morning and you made me feel relieved.“

“I would like to recognize and say thanks to Diksha for her outstanding service at Tim Hortons. She was very helpful, attentive, and professional throughout my visit. Her positive attitude and willingness to assist created a great customer experience. I left very happy, and I truly appreciate the way she made my day better. Thank you, Diksha, for your excellent service!“

“I show up every morning for a double double with an espresso and the employee by the name I believe Tree has always greeted me with not only my order ready to go but also with positive and inviting energy to set my day right

I give him a 5⭐️ customer service review“

“I recently visited a Tim Hortons located in downtown, and I must say I was pleasantly surprised by how efficient and comfortable the experience was. Being in a busy downtown area, I expected it to be crowded and chaotic, but this location stood out for its speed and organization. The staff were fast and attentive, and even during the morning rush, the line moved quickly without sacrificing service quality.

One of the things I appreciated most was the availability of seating. Unlike some other downtown coffee spots that are cramped and always full, this Tim Hortons had plenty of tables and seating areas. It made it easy to relax, enjoy my coffee, and even get a bit of work done without feeling rushed or cramped.

As for the coffee itself, it was fresh and hot—just the way it should be. I ordered a classic double-double and a breakfast sandwich, and both were ready in just a few minutes. The sandwich was warm and satisfying, perfect for starting the day.

Overall, this Tim Hortons location offers a clean, quick, and friendly environment with lots of space to sit. It's definitely a solid choice for a morning coffee or a quick bite in the downtown area.“

“I want to take a moment to appreciate Akhi from Tim Hortons. Every time I visit, Akhi goes above and beyond with excellent service. Always greeting customers with a warm smile, showing patience during busy times, and making sure orders are accurate. It’s rare to come across someone who makes you feel genuinely welcome, but Akhi does exactly that. Hardworking, friendly, and professional — truly an asset to the team. Keep up the amazing work!“

“Ritika is an outstanding manager. Her warm tone, genuine hospitality and excellent customer service always make me feel welcome and at ease. She handled everything so smoothly this night around 22:40 hrs — its clear she truly cares about creating a great experience. Huge respect. Good to see you again.“

“I came in the other night and got the thanksgiving stack and a chocolate brownie. That sandwich was so good I had to call them back just to thank them. Shout out to the Tita with the glasses who works there, she makes the best sandwiches, bowls, and wraps till date, been coming here for more than a year now and they never let me down 👍🏻. Shout out to all the patient and hard working staff there .“

“This little Tim Hortons tucked away in this shopper’s drug mart is by far the best Tim’s around not because of the product but for the people who dedicate their time and energy serving this great community. Ritika and her colleagues are unbelievable. From memorizing tons of peoples orders to starting our days with great big smiles. These people are the reason this Tims is the go to.

Thank you Ritika and the rest of the team!!“

“I always order here. I love this location i really like the quality of the food and coffee is always fresh. All employees are good and hardworking and i wanna appreciate Taran for her hard work she always has smile on face while working. 👐🏻“

“I get my morning coffee from Janhvi at Tim Hortons, and she’s the sweetest. She consistently serves the best coffee, always with a smile. Her warm and friendly demeanor makes every visit a great experience, and it's one of the reasons I look forward to stopping by each morning. Tim Hortons has that special touch of comfort and familiarity, but Janhvi truly adds something extra with her exceptional service.“

“Great location right at Yonge and Wellesley! The customer service is excellent and the employees are always professional and polite. A special mention to Mazeda, who is always on point and goes above and beyond to make sure everything runs smoothly. Highly recommend!“

“This is my local Tim’s and yes it’s a gas Timmy’s but don’t let that turn you off. This location’s food and coffee are always on point and the staff works fast to deal with the surprising amount of traffic this smaller location can get. Be warned at high traffic times this location can get busy but surprisingly the staff find a way to move the line along as quick as possible. I recommend placing your order ahead of time for pickup using the Tim’s app. I have never had to wait for a pickup order here and you skip any line that might be forming.“

“I always have an exceptional experience at this location. The staff is consistently friendly, always smiling, and eager to serve. I’m especially impressed with Pooja, who is always on the move, tackling tasks in every area, particularly at the cash register. She truly stands out as a superhero on the team! I really appreciate her dedication and hard work. Managing diverse customers from all walks of life can be challenging, but Pooja handles it all with a smile, making it look effortless. Her commitment to providing excellent service doesn’t go unnoticed, and I just wanted to take a moment to recognize her for the outstanding job she does.

Dietary restrictions: Lactose“

“I went there today in the afternoon and it was so busy but the staff was so good. When I ordered they were patiently taking my order it was huge but at last I got all the items and everything was so good. I recommend everyone to go there and get good food and customer service.“

“I tried Tim Hortons in Dundas with a cute pink Barbie theme twist. 💕 The place felt fun, bright, and different from the usual Tims vibe. Service was quick, coffee was good, and it definitely added a playful touch to the visit. Nice spot if you’re looking for something cheerful with your coffee!“

“I really like their high quality food and service, I would like to recommend that team and one more person She is all time good at passing my food and iced drinks very quickly. And their customer service so good also brown sugar iced latte with espresso form so good.“

“I had just picked up my takeout order and left the building when unfortunately I dropped my coffee which spilled everywhere.

There just happened to be a gentleman who was going into the building and saw what happened and asked if I had just ordered and what type of coffee it was. I replied it was a regular and he explained that he worked there, I'm guessing he's the manager, and he said to come in and he'd have another for me.

If I could give ten stars, I would.“

“I visit some times Tim Hortons regularly, and Kamrun consistently stands out as one of the best employees there. Her attention to detail and genuine care for customers are remarkable. Whether it’s the accuracy of my order or the friendly conversation at the counter, she makes every visit enjoyable. Even during busy times, Kamrun remains calm, composed, and always ensures customers leave with a smile.“

“I always come to this Tim Hortons, this store in particular has fast service and the food is also up to the mark. These days its very difficult to find the right Tim Hortons. But my search is over now.

To the manager and staff working at this location, Keep up the good work guys!!“

“The only downside is the storefront is small and can be congested at time, especially during busy hours. But mainly customers are mindfull and respect the narrow space.Other than that, visited this location quite often since it's close to my mom's place. Staffs are always great and friendly. Never had any issues what-so-ever during all my visits. Best of all, the location is close to its main, busy street on Queen West.“

“As someone who visits Tim Hortons often, Nasma is always impressed by the consistency and service. Today’s visit was no different—the coffee was hot, the donuts were fresh, and the staff was super polite. It’s always a reliable spot for a quick pick-me-up. Great job !!“

“My visit to Tim was truly pleasant. The store has a great vibe and the service was top-notch. I’d especially like to appreciate Manmeet kaur for her exceptional customer service. She was attentive, kind, and went above and beyond to help me. Employees like her make a big difference – thank you, Manmeet, and well done to the entire Tim team!“

“I would like to take a moment to truly appreciate Amanda, the manager, and her entire team at this Tim Hortons location. I have been visiting this store every single day for the past year, and I can honestly say this is the busiest Tim Hortons I have ever seen.

Despite the rush, Amanda and her employees always greet customers with kindness, positivity, and genuine smiles. Their behavior makes the wait in line feel effortless, and you never walk away feeling anything but cared for. On top of that, they never fail to prepare super tasty coffee and other items always on time and always with the same great quality.

Amanda is an outstanding leader, and her team reflects that each and every employee is a sweetheart in the way they serve, handle pressure, and maintain such a positive, fast-paced environment.

This is truly the greatest Tim Hortons team I have ever experienced. Honestly, this is the kind of manager and employees we need in downtown Toronto. I live on King Street, and unfortunately my experience at the nearby store has been very disappointing. I know it’s not possible, but I often wish Amanda and her entire team could run the store near my home.

They truly make my everyday experience special, and I want to thank them all for their hard work, positivity, and outstanding service☕🫶🏻
With gratitude,
Your one customer in a million customers,
Zoya💝
💝“

“Well-known chain in Canada, Tim Hortons is always a safe choice. Service is quick, and the breakfast combos are interesting with both savory and sweet options plus a drink. The matcha is good, and the option to have it in a protein version is a nice touch, though it can be a bit too sweet and packed with ice. The staff is friendly, and overall it’s a good spot. However, the restaurant itself, especially the restrooms, could be cleaner.“

“Such a positive experience from start to finish. The staff (Abir) was respectful, attentive, and went above and beyond to make sure everything was done properly. His friendly smile created a positive vibe, and the coffee was the perfect way to start the day!“

“This Tim Hortons is one of my favorite spots on Eglinton! The atmosphere is cozy and the place is always kept clean. The staff here are super polite and make you feel welcome every time. My coffee is always fresh and hot, and the food comes out quickly, even during busy times.

It’s a great location to stop by for a quick breakfast or to sit down and relax with a drink. Service is consistent and reliable, which is something I really appreciate. Highly recommend this Tim Hortons if you’re in the neighborhood!“

“2025 Summer 4/5: They never designed this place properly so the line for the drive thru goes onto Sheppard live lanes REGULARLY and they are slower than most Tim's I find...inside you have to use a machine to order (no issues with it, just noting this as some people are most other Tim's I go to do not have that)...I find going inside the place faster than the drive thru EVERY TIME (as almost always am out to my car to leave before the car I would have been behind)“

“Amazing staff at this location. The food was made fast and tasted great. The bathroom was really gross though looks like it hadn't been cleaned in a while. This place has a few outlets if needed and plenty of seating both chairs and bench/stools“

“I had a wonderful experience today thanks to Sayima at the front desk. She greeted me so warmly and made me feel very welcome. I bought green tea during my visit, and as a regular customer, I truly appreciate her consistent professionalism and friendliness. She is definitely the best among others and makes every visit enjoyable!“

“I love this location. The staff are super friendly and go above and beyond. I witnessed the manager checking in on a young homeless women and ask her if she could help her anyway. This is something I will always remember. Not may people are so kind, especially when the guests are complaining about her smell and how dirty the young lady was. Not something I want to see when I'm eating my lunch. But the manager handled it with kindness and professionalism, only wish the guest could see it. Hard to believe that people can be so mean to the manager and continue to yell and complain to have her removed.“

“Came in for a half dozen donuts and the guy in line ahead of us got the last chocolate glazed. The staff must have seen us looking disappointed because they offered to make us some fresh. It was a really nice experience and great service. Totally recommend.“

“Location in a hospital so difficult to comment on physical atmosphere. The staff are lovely and hard working. They know so many of the staff by name and preferred orders. The team (esp. Silpi, Kumar and Sweety) are a pleasure to see every morning.“

“One of the best Tim Hortons I’ve been to! The staff are always kind and efficient even when it’s super busy. Orders are always freshly prepared and served. The quality is consistent, the store is well-maintained and you can tell the staff truly care.Thanks to the whole team for making every visit a pleasant one!“

“I used to go to this timhortons once a day on my way to work, always impressed with the product and great service, now I go there at least twice a day, all because of the service, everyone works there do their best to make guests feel special with a lovely smile, most of the time Lipi ended up serving me, all I can say Lipi is awesome (with personality and product knowledge and the smile) highly recommend others to go“

“The orders never look like the menu ads or the commercials. Every time no matter what I order the quantity is less than shown. This is my regular location so very disappointing. Herr is a habanero bowl - messy and not appetizing looking and not “fully” loaded :(“

“I had a fantastic experience at this Tim Hortons! The service was quick, friendly, and genuinely welcoming. A special shoutout to Shweta and Gurpreet — both went above and beyond to make my visit enjoyable. Shweta greeted everyone with a warm smile and handled my order perfectly, while Gurpreet made sure everything was fresh and just the way I like it. It’s not every day you find staff who care this much about customer satisfaction. Definitely coming back — great coffee, clean space, and top-notch service!“

“I’ve had a pleasant experience. The staff were nice and friendly, super helpful.
I received the wrong coffee at another Tim Hortons and I didn’t have time to go back so I came here. They replaced it for me even though I didn’t purchase it from them. Amazing service“

“These guys never do me wrong! I tend to get the nightly dinner combo & the wraps are made SO well. The lattes are actually perfect everytime- the consistency at this place is unmatched! to the point where i felt i had to write this review. The staff is also extremely friendly and kind. Between this tim hortons, and the one up the road, its hard to choose between the 2 because both are just so good. This one in particular really shines.

Thankyou for always taking care of me:D <3“

“Out of all the staff at this location I have to say, Angela is the best! Always cheery, always has a smile and no matter where she is, she does her job well. If she’s making coffee? It’s perfect. If she’s making the sandwiches? It’s perfect. If she’s taking orders? Fantastic. Always a pleasant experience when I see her behind that counter.“

“⭐️⭐️⭐️⭐️⭐️

I want to give a big compliment to the Tim Hortons at 3321 Dufferin St. (Esso, near Yorkdale Mall). This branch has become one of my favorites because of the care and attention to detail they consistently show. Unlike other locations where my order can sometimes get overlooked, here they make my coffee exactly the way I need it—2 creams and 2 sweeteners—which is very important for me as a diabetic. That small detail means a lot, and it shows the pride they take in serving their customers right.

Beyond that, the staff are always proactive, friendly, and carry such a positive attitude. You can really feel that they value their customers and want to make sure you leave satisfied. Service like this turns a simple coffee run into a genuinely pleasant experience.

Thank you to the team at this branch—you’ve set the standard for what great customer service at Tim Hortons should be!“

“I was in this week sometime. Im usually a passerby and get gas at this location. I had a bad morning and when I walked in I was met with meagan who took my order and even asked how I was. This is what seperates your locaiton from the others. She was superb and such a wonderful sight to have on your team. I hope that the other crewmembers are just as friendly as her. Wth meagan, you ought to be recongized for this!“

“Bhagwat does a great job every time I visit Tim Hortons. He’s friendly, professional, and always gets the order right. What really stands out is his welcoming attitude—it makes a big difference, especially in the morning rush. He treats every customer with respect and keeps things moving efficiently. It’s clear he cares about doing his best, and it shows. Great service!“

“I am at this location almost daily, and I’ve never had anything but a wonderful experience with the staff and service here. It’s a busy location, so sometimes in the morning there’s a bit of a wait, but that’s to be expected. If you’re looking for hot coffee, a donut, and a smile, this is the place to be.“

“The products were fresh, we had no problems, we bought them as packages, we bought coffee, sandwiches and donuts.

Vegetarian options: There are options but limited

Dietary restrictions: Preferences limited in available list

Parking: Temporary parking can be done on the street and products can be purchased.

Kid-friendliness: Flat entrance and convenient

Wheelchair accessibility: Flat entrance and convenient“

“This is without a doubt one of the busiest Tim Hortons you’ll ever find, yet somehow orders still come out reasonably fast. Janette is the best. And Chris. Honestly, they all are. They work harder than most people I know. I’ve been living in this neighborhood for five years, and this Tim’s has become part of my rituals.“

“I visited Tim Hortons this afternoon and had a great experience. The staff was very friendly, and I noticed the supervisor was polite and greeted every customer with a smile. Even though the line looked long at first, all the cashiers were working hard and it moved quickly. By the time I got to the counter, I was served by Maria (I believe she’s a supervisor), and she was amazing. I was deciding between a hot or cold beverage, and she helped me choose by introducing me to the new drinks and pastries. She was very knowledgeable about the menu, especially the donuts and pastries, and was extremely helpful throughout. Excellent service—thank you, Maria, and the whole team!“

“Outstanding Customer Service at ESSO – Thank You, Abhi!

I recently visited the ESSO gas station where the Tim Hortons coffee is self-serve. I mentioned to a gentleman work at the gastastion named Abhi that I usually prefer when someone from Tim Hortons serves me because I’m not quite sure how to make my coffee the way I like it.

Without hesitation, Abhi went out of his way to assist me. He kindly helped me prepare my coffee, and it really made my day. It’s rare to see such genuine care and initiative, he truly stood out with his professionalism and kindness.

The station was also very clean and hygienic, which made the experience even better.

Great job, Mr. Abhi! Your excellent customer service did not go unnoticed. I truly hope more people follow your example. Thank you again for your outstanding service!“

“This location is always such a great experience! The atmosphere is welcoming, and the staff are consistently professional and friendly. I’ve never had to wait long—service is fast, and my orders are always accurate, which really shows their attention to detail. It’s clear they care about customer satisfaction. Highly recommend this spot for anyone looking for great service and a smooth experience every time!“

“A wonderful Tim Hortons location with excellent service and a cozy feel. The team here is quick, professional, and friendly, making every visit enjoyable. Coffee and food are consistently fresh and satisfying. It’s the kind of café that makes you feel at home while still being efficient and reliable.“