Starbucks in Memphis

“Welcoming, friendly, knowledgeable and helpful team at this location. We had a miscommunication, and it was quickly and professionally resolved. To this morning’s team: Thank you for starting off my travel day with a smile and so much support!“

“I stupidly ordered to the wrong location and the sweet girl at the drive through window (assuming it was the manager) offered to make our order anyway, even though they were already so busy. We’d had a rough morning and were on the way home from a dr’s appointment for our baby and it really made my day. It’s rare to find customer service/kind gestures like that these days. Thank you so much to whoever that was!! The food and drinks at this location are also always super consistent.“

“Twice I came into Starbucks inside Kroger, I found the staff very helpful, with a great attitude, and the service excellent. I didn't order coffee but one of the delightful breakfast sandwiches. They are delicious. ? My most recent visit to this establishment was yesterday.“

“I am not a big fan of the Starbucks coffees or anything that has their coffee in it however they have good tea. This particular location is inside St.Jude across from Kay Kafe and is one of two fully appointed and stocked well run Starbucks outlets.“

“Our cashier Amir was so sweet!! I don't really leave reviews but I had to make note of his sweet spirit. My daughter's drink was missing strawberries, he added it at the window and she complimented his name because it's similar to hers (hers is Amira). What a pleasant way to start our morning!“

“Vegetarian options: Vegetable sandwiches

Parking: A bit difficult if that is the reason why you came. This is inside of a hospital.

Wheelchair accessibility: Automatic doors. Located just inside the lobby. “

“My favorite Starbucks in Memphis area !!! I lllove this place : service and quality of drinks 💯
Every single employee I’ve encountered here has been nothing short of awesome ! Shout out to Arnold for the great customer service“

“I really want to take a moment to recognize Taylor, the GM at this Starbucks, because she truly deserves it. Taylor is always respectful, welcoming, and kind. She is always smiling and has such a positive attitude. You can genuinely tell that she cares about her customers, her employees, and the experience people have when they come into the store.

Unfortunately, I can’t say I’ve had that same experience with every employee. Jacques has consistently come across as very rude and disrespectful. He often has an attitude when interacting with customers, and my drinks have been made incorrectly on multiple occasions when he has prepared them. Instead of feeling welcomed, the interaction can feel uncomfortable because of the way he speaks to people..

I’ve also noticed the way he interacts with employees, and honestly, it is concerning. The way he speaks to and treats the employees can come across as disrespectful and unprofessional. Employees deserve to be treated with the same respect and kindness that customers do.

That’s why Taylor stands out so much to me. She is the complete opposite. She leads with kindness, professionalism, and respect, and you can feel the difference when she is around. She has such a positive presence and truly makes the store a better place.

Taylor, please know that your hard work and the way you treat people do not go unnoticed. You are an amazing GM, and Starbucks is lucky to have you. ❤☕ You deserve recognition for the positive environment you create and the way you genuinely care about people.

Thank you, Taylor, for always being so respectful, welcoming, and kind. Your smile and attitude really do make a difference! ❤“

“I visit this Starbucks often, and the customer service truly stands out. The baristas are exceptional, friendly, efficient, and clearly a strong, well-coordinated team. Even when the pickup area gets busy, everything runs smoothly, and the drive-thru keeps moving quickly despite long lines. This location consistently delivers a great experience.“

“stopped by the Starbucks at 2801 Kirby Pkwy and had a great experience! The staff here were super friendly and efficient, and my drink came out perfectly. The store was spotless and had a nice, relaxed vibe — plenty of comfortable seating to get some work done or just unwind. The location is convenient with easy parking, and the service was quick even during the morning rush. Definitely one of the better Starbucks spots in Memphis!“

“So... I took my furbaby to Overton Park park for his walk on Wednesday, April 15. After our walk we always stop by Starbucks on Union Avenue to get him (2)pupcups, and me something to drink. On this day I had 2 phenomenal Starbucks workers Ayanna & Kat to assist me. I didn't want my normal, I wanted a good refresher so the young lady suggested their (i think) new Mango refresher and when it was gooooodt it was goodt. They took care of me they had Great Customer Service and they WOW me. Haven't had Great service like that in a while. When you're craving Starbucks, stop by Union Ave and visit Ayanna & Kat you will love their service. Thank you ladies. Don't ever change, continue to be that light that put a smile on your customers face😊“

“This is, without a doubt, the friendliest and cleanest Starbucks in Memphis. I go every morning, and I am always greeted warmly. They all know me by name, and my order is never wrong or disappointing.

Justin and the entire team work extremely hard to make sure every customer feels at home and welcomed. At other locations, the experience can be a mystery, but not here. Every team member deserves a large raise, if you ask me.

From the bottom of my heart, thank you to each and every one of you for making me feel at home in your store and for working so hard to make it the number one Starbucks in Memphis. Keep up the great work. ☕👏“

“As we grabbed our final purchases of road snacks, my friend Nick and I almost forgot to get coffee. We B-lined straight for the Starbucks inside of the Target…
As we approached the Starbucks to order, we were greeted with the morning energy of a delightful person, Corey, as well as the lady making drinks.

I was so tired I couldn’t even figure out what it was my brain was telling me to order, like I had a stroke or something. Haha.
We had a few more positive and sarcastic friendly words and finished ordering. We decided we’d start a Corey and Lori show. 😆
I got my drink, and I asked if they could add splash of something because I am an idiot and half awake for our 9 hour drive to NC.
And Corey had us all cracking up laughing after what he said, “Nick, do you always hang out people who are extra?” 🤣🤣🤣🤣
I am not offended by the least, rather energized by the energy of a good and funny human. Because, well, we’re all a little extra and I am that person who sucks at deciding on coffee choices. 🤣

Thanks for making our morning start off right to our 9 hour drive! Don’t stop being who you are, you might make someone smile who is having the worst day.🫶🏻🫶🏻🥹
Definitely hope yall are still working there whenever I come back through town, in the future.
From San Antonio - Lori the extra and Nick who puts up with her“

“I love this Starbucks!!!? The friendly environment. The staff has soooo much compassion. My sandwich drop on the floor ( bomber right?) their asks was no worries and fix me another?. In this crazy world sometimes it's the small things like a little kindness. Can make someone day.Thanks crew for all thaty'all do.“

“I love the coffee specialties that Starbucks has, and that you can choose them hot or cold, large or small. They have other frozen drinks, that are very tasty and refreshing.You can also add a little of whipped cream on your coffee, yummy.Or take a bite, choosing one of their special sandwiches, or something sweet, like their deserts.I like that they adapt their coffees to each season, and I can't wait for Fall, to taste my favorite pumpkin spice latte.“

“Today 5 / October 20 8:00 pm. I was here and I came across the best service I've ever had Thank you very much ?? 5 stars for the girl who received me and was patient with us because we didn't know we wanted excellent staff, she clearly likes her job ?“

“There is a young lady named Sequoyia who made our experience amazing!!! We were trying something new from online and had to go a few extra steps to get it right. She never complained, kept a smile on her face and had great customer service. Kudos to Starbucks and to Sequoyia!!!“

“This is by far the worst Starbucks I've ever visited. The customer service has at this location is horrible, management is no help. They take your order at the drive thru and give you such a hard time, always getting an attitude. Please get a manager that's willing to train the staff on customer service etiquette.“

“I'm rating their Google Maps profile because, like, the menu is just a link to the Starbucks website, and everything says unavailable, so, like, what do y'all have? 😂
Edit: So, I finally got up the courage to go in and check it out. The line was a bit long and the wait was about 10 minutes, but the place is super popular, and I only saw two girls working. I got a pumpkin spice frap and the pink drink. I expected it to be expensive. It was $12 and some change total, even though I got medium for both. I can't complain about the flavours though. The pumpkin frappe literally tastes like you're drinking pumpkin coffee, so no complaints there. I didn't actually know what the pink drink consisted of prior, other than strawberry and coconut milk. It tastes more like mango to me, and I don't lik mango, but that's not their fault. If you have the time, the money, and the insatiable craving, it's a good place to hit up occasionally. But I personally don't see myself visiting again.“

“I go to this location atleast 3 times a week, so im honestly surprised at so many bad reviews!!! I have never had a bad experience with their customer service. It does take quite awhile in the drive thru sometimes but people (mostly ones who have never worked in fast food service) dont understand that a lot of people place their mobile orders RIGHT before they pull up to the speaker and expect them to magically be done, or they order 4 drinks and several food items at the speaker. Or they get a bunch of mobile orders at the same time and then regular indoor and drive thru orders simultaneously!! Unfortunately it takes time! But the customer service is always good when I go, and my order is rarely messed up. I only like going to a handful of starbucks in memphis and this is one of them!“

“Stopped by Starbucks for a quick coffee and had a great experience. The staff was friendly, my order was made correctly and quickly, and everything tasted fresh. The store was clean and had a welcoming atmosphere. Definitely a reliable spot when you need your caffeine fix.“

“I don’t typically order inside or pick up inside. I always order ahead in the app and use the drive through to pick up. This last visit I came inside to order at the Riverdale location so I could use a payment method outside of the app. I realized me ordering outside of the app meant I needed to be able to explain all the customizations which I rely on the app for. Without hesitation the wonderful barista says don’t you get the iced brown sugar shaken espresso? I was completely blown away and impressed. More importantly, I felt like I was among friends. This visit made me decide to make an extra effort to make it my point to only visit this location. Which is great because it really is in my neighborhood. I’m so glad this location exists. I’ve never had a bad experience while visiting. Please keep up the great work! -Porsche“

“My mornings typically start the same way, I jump up and get dressed, happy that I have a job then, I start thinking about coffee! Unlike a lot of people who think, ( they have to have coffee ) I love coffee! I love the way it smells, the way it looks and of course, the way it tastes. Traveling the way I do, which is a lot! When I get situated in to a hotel, one of the first thing's I do is locate the nearest Starbucks, and THIS location has been MY Starbucks for the last 4 weeks, and I must admit, at first I thought they were a little grumpy, but then after being subjected to my perpetually upbeat vibe they finally relented. Now, when I'm late, they ask, we were wondering what happened to you?! I don't even have to tell them my order anymore, they just make it. Recently I discovered they were part of the hotel because I noticed the music being played didn't quite fit, and I asked them can't you listen to something a little different besides, (stuck-in-elevator-hell music) and they replied sadly no. Just this year I think I've been in at least 10 different Starbucks and they all were able to play something a little more to their liking. I write this review today to make a simple plea to the owners of this Starbucks, happy employees make GREAT employees. I don't expect you to allow something extreme but seriously, how about a little compromise?
Signed: The superb-intendent🍀“

“This starbucks location is alright. However, if you are going to do a mobile order MAKE SURE TO DO IN STORE PICK UP. Otherwise, you’ll be waiting 30+ minutes in the drive thru. I did watch a barista make my drink incorrectly at one occasion. I ordered a brown sugar oatmilk shaken espresso. The barista made the whole thing in a cup (like a latte) and didn’t even put it in the shaker. And she let the espresso sit in the cup by itself for like a minute, which burned it. I used to work at a different starbucks location, so i know that you should not be doing that. It’s a little upsetting that you’re paying $6-7 for one drink and not getting your drink made correctly :/ Other than that once occasion, I haven’t had any other problems with my drink being made wrong.“

“We been here before but the service today's kinda slow but I think the people there are really nice but when out drinks were done the couldn't get good enough lids which was already but then when they found em the didn't put it on the shelf for a while and my grandma did get kinda mad but they just need faster service.. (Also my Grammer is horrible) ima go play beyblades now.“

“The women making coffees this morning were so on point, I can't enough good things about their spirit and attitudes. Friendly, welcoming, and fast. I waited maybe 30 secs for my drink after I ordered. 11/10 would come again if I ever fly into Memphis again.“

“I noticed this one worker working both the register and window making drinks. She was such a delight despite costumers attitudes. I got the mango dragonfruit lemonade and it was soo delicious. I caught her name and am sure it’s Jenny. 10/10 recommend, loved my drink“