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“I was pleasantly surprised at this visit as I was actually greeted with a smile and treated with respect which was entirely different from past enteractions. I ordered, whent to the restroom, than sat in the dining room to eat my breakfast and felt utter bliss ibeing left alone in my own world of thoughts, planning my day ahead.“
“I really appreciate the service here, the gentleman working the drive through today truly takes pride in his work and has great attitude, simply grateful. First time in a long time I come across people like that. God bless you! Life is good :)“
“Super friendly staff and the management team is helpful. Went through the drive thru and at some point between paying and getting my food I could not locate my card or my receipt and couldn't remember receiving my card back so figured staff still had it. They were so kind to look everywhere but unfortunately they could not locate it. When I was able to finally go through my whole car, I found it had slipped through one of the cracks on the side of the seat. Super grateful the staff tried to put my mind at ease even though they didn't have to.“
“After I took a friend to DFW airport at 5 a.m. this morning, I did not want to drive all the back to my home in way south of Dallas because I had a business meeting to attend at 10 a m. in way north Dallas in Richardson.
The night before, I called all sorts of fast food restaurants in the area near my meeting venue looking for a place that had Wi-Fi so I could work on my computer for four hours before my meeting. Only What-a-burger answered their phone, and they told me that none of their restaurants have Wi-Fi for their customers. 😭 I called 6-7 Jack in the Box restaurants. Only ONE answered their phone, and that woman hung up as soon as I asked about Wi-Fi. I also wanted to know what exactly "open 24 hours" meant. Did that mean dine-in or only drive-through? I had to go blind. When I got there at 5:30 a.m. the front door was locked and would not open until 6 a.m. I knocked on the drive-through window while standing in front of the window. The manager looked at me from a distance and waved me off, pointing at his watch. 😭
At 6 a.m. I went in and asked about Wi-Fi. Yes, I could use it. Yes! 👍 But in the middle of my work, while eating a delicious sausage "sandwich" and drinking coffee I had purchased there, their Wi-Fi went down and never came back. 😭 I asked if they could restart their Wi-Fi hardware (in my previous life I did IT work in a library and did that periodically). They said, "No." 😭 Lastly, they had many wall plugs all through the restaurant--but ALL HAD PLATES COVERING THEM so there was no way to plug in and get power. This was done to prevent the homeless in their neighborhood from plugging in to charge phones. 😭😭
The food was delicious. The staff were extremely friendly and helpful.
Suggestions for Jack in the Box corporate:
1) Publish in the business overview result in a Google search:
1A) What "open 24 hours" means, and spell out when the front door opens.
1B) Do they have free Wi-Fi for customers?
1C) Tell prospective customers that there are or are not wall receptacles to plug into for power.
2) Provide a working phone number that WILL be answered by staff.
3) If the drive-through is really open 24-hours, don't have the manager look at his watch and wave the customer off.
It all sounds pretty critical. Sorry. I got my work done by switching to the tiny screen on my phone to look at large documents on the websites. Fortunately, the batteries in my phone and computer were fully charged. If the staff had been mean and unhelpful (fortunately, I was not homeless but looked professional and was well dressed and well-spoken), they would have gotten less than four stars in this review.“
“The service is almost always great most or the people who work there are very helpful and willing to help me. If I ask for lots of hot sauce or any other sauces they almost always huck it up a few or the workers there go above and beyond making my experience so much better when they are there. Besides that food is good and always what you would expect from a jack in the box. Only thing the area dose have lots of homeless walking about.“
“I’m not sure the name of the gentleman who works during the day. When I go by there for lunch he is always warm and friendly. Today, I noticed it to be busy during rush hour and he really took the time to make sure everyone was getting their orders correctly! Thank you so much!“
“They have a table with a large number of outlets for electronics. No dividers at that table and it's close to the registers but you do not have to use a charger box as long as you have a USB cord. Have a decent number of booths and tables to eat at.“
“The service provided was excellent, as is usually the case. The newly introduced cremaccino was satisfactory, however, the chicken in the sandwich was unpleasantly chewy. Regrettably, this is not an isolated incident. Apart from this issue, I was thoroughly satisfied with the experience.“
“Right now I'm upset Jack in the box is my go to place. I went inside I ask for two fresh tacos. I saw tacos sitting as I walked in. When I got my tacos as I got home they were really stale. I tried calling no answer. I was really hungry so I ate the tacos. SMH.“
“Ordered online everything was good but I noted that prices have gone up! The 3 piece chicken strips were $6.49 no way were those 3 tinny strips worth that much. Not complaining because they are free today with coupon but still 7 bucks for 3 strips and nothing else?
Vegetarian options: Fries onion rings and drinks“
“Jack-in-the-Box Tacos were the very first ones I ever heard of more than 55 years ago and I love them. Perhaps the drive-thru lady couldn't believe her ears when I specified "no sauce" on the tacos. Instead, I was given a super sloppy amount of hot sauce which caused me to have to discard much of each taco. But I ate them anyway, because they're SO GOOD!“
“July 18th, 10:30pm. I stop here on occasion for a quick bite to eat after work. The drive through service and food can both be hit and miss but recently the service has been stellar. The young man taking orders working the the window is amazing. Such well developed customer service skills and a genuine smile he treats you like family. I hope JITB realizes what a star they have here and promote him up as his potential is limitless.“
“I told my self I said self you've been coming here as well as nourishing this mom bod helps curb how anxiously the people iv influenced n a considerably generous shadow of a doubt and panic your little hearts out in the name of that singular individual afternoon 35th transaction to date (actually) allowing a fraction of the menu items sold in a single lunch rush that averages over 18.50 overcharged gougeburger and fries consumer cluelessly donated to the life-size surprise royal family leisure time uncle Tom in a sprin loaded box BOOOOOM b4 you know it Jack's back and your passed because your drinks all over the cathart FR dress shirt you got out for the woman you ended up marrying. I'm glad I met my husband JA. Buh bye. Enjoy your meal at always fresh and never frozen (hence forth the out rageioso price gouging)“
“The food could be better when you order the food is some times cold needs improvement and you have to check your food cause you get the wrong food you didn’t order condiments are not always in the bag when you ask for them they only give you one ketchup one hot sauce or none at all they need to step up on there game and get the food out to people correctly and needs to be fresh food especially tacos not cold and stale other then that the people that work there I do know are friendly except for one guy that works there is rude!… the fountain drinks need to be check when there out of service or out of flavor nothing but water comes out cause I have dine in before and order through drive through and it’s the same thing and things need to change there most definitely!…“
“I just want to say that I have a wonderful costumer service today and honestly made my morning . Sadly I didn’t catch the girls name who attended me in the window . But who ever she was I want to thank her for being kind . And everything I order was packed and well organized .Blond Hispanic lady in the window 03/16/2023 thank you !“
Fast Food • $
“I went with my family one afternoon. Jeimy served me very kindly and very attentive. My order was two Jack's Spicy Chicken combo. I liked them a lot and from that day on they will be my favorite. My children ordered chicken nuggets with French fries. 100% recommended.“
“Hi Guys! I don't say this very often, BUT every now and again you FIND a real diamond in the rough when it comes to a fast food restaurant. And this particular Jack N' the Box is it! Just something about it. For starters I've never been there and seen anyone working there under the age of 35. All responsible, hardworking adults that WILL NOT, it seems, serve you anything that they themselves wouldn't want to eat. So that's a plus in my book! Second, the food itself IS ALWAYS; hot, fresh, fast and made to order. Whatever you're looking for on your sammich they'll serve it up that way to you. And finally, they always have the nicest attitude and presentation that you'll ever want to encounter! I'm certain that there are other places like that in and around the DFW, BUT for mine and my family's hard-earned money this JNTB is money ? ? ? ? ? ? well spent. Come see um!! Drive-thru is open 24/7, 363 days a year!
Parking: This particular store is located near the point of an island/pensula situated between the large, lengthy roads/streets known as Forest and Skillman. Space at the point is tight and limited, but it's all worth the adventure to check out. Do be careful though; entering, exiting or going through the parking lot and space. P. S. If you elect to use their drive thru there be advised that it is very close and extremely tight to the building and property as this JNTB is sandwiched between a service station and tire shop and a car wash -- both locations are themselves extra busy as well! Navigate with caution.
Wheelchair accessibility: This is an ADA accessible and compliant location throughout with handicap parking and ramps near the main entrance.“
“We went just the other night and spent almost $20 on one combo meal and some cheese fries. They had the nerve to charge $12 for a burger that was thrown together and had next to nothing on it. We get stuck eating here a lot because the hours are convenient for our late night schedules but we find ourselves eating here less and less for reasons like this one.“
“Apparently still struggling with short staffing because this location will randomly close their dine-in and go drive-thru only in the middle of a normal weekday, but drive-thru service is efficient and courteous. I find this location to be much easier to get in and out of than the one a little farther east on NW Highway.“
“JONATHON/JONATHAN is the employee I would like to highlight. Jack in the box had closed their lobby the evening of May 28, earlier than posted for the following holiday, which I did not know because I am from Oklahoma visiting Dallas for my nephew's graduation. He was kind enough to let me inside to use the restroom, UNLIKE, the MCDONALD'S next door, who's door I was just at pleading for only the restroom.I am also a disabled military veteran, which I didn't even mention to this kind hearted sir. MCDONALD'S ain't care, on MEMORIAL WEEKEND, at that!“
“Very Fast And Friendly Service! I always order on mobile app and everything as ordered is always in my Jack In The Box Carry Out Bag. I Highly Recommend This Jack In The Box Location at 2727 W Wheatland Rd Dallas, TX 75237
Our Favorite Family Restaurant!
Thank you for your kindly service Jack In The Box!
Kid-friendliness: Very Kid Friendly!
Love the respect that Jack In The Box has for my children!
Wheelchair accessibility: Wheelchair Parking Available
Wheel Chair Accessibility Available“
“Nancy was amazing! Super sweet and kind ! Food was Hot and delicious! Super impressed especially at such a late hour the tacos so fresh and fries piping hot! Thank you for all your hard work and dedication! Please give her and her crew an amazing raise ! ( 2:47AM. Service)“
“This location never has ANYTHING. And i left a bad review previously. But again no meat this time…it was fine with me because at least this time i had a good customer service experience with a team member named Dana or Dona…my mistake if i am wrong…but she was a nice professional hispanic woman who clearly explained what they had and apologized. She works over night. This is my second time having the pleasure to have been assisted by her and just let me say she needs to be recognized, rewarded etc. Anybody else working the night shift other than her is horrible. But dam if she wasnt there i would NOT keep going back to this location. Id drive another 10 minutes to the next closest jack in the box or any other fast food chain that is open late. Order is always spot on, communative, friendly service, patient, and always in a good mood with a big smile. Jack do better…or hire more team members like her, she deserves recognition.“
“Had gone threw drive threw. Used a receipt to call and do the servay to get a free breakfast sandwich thing. Wasn't working for the first time but luckily the workers there helped and was able to get my free breakfast sandwich with purchase of one. So all worked out like normal. Staff was nice easy to deal with, problem was fixed fast and easy food was good. Will return.“
“Unfortunately, they've STOPPED selling the Boneless Parmesan cheese. 😕 I got hooked on them. But there was a very kind lady who allowed me to order nuggets and she placed the parmesan cheese on them just for me. She, really really made my DAY!!! KUDOS to her and she served me with the most beautiful attitude & smile.
Blessings...That's true customer service that is hard to find...Anywhere, nowadays...these kids are too privileged“
“So far my experience has been mixed about the place, I live around the area so trust me when I say this it can be a hit or miss. Depending on the time you go and to which employee your greeted by, you could have no problem at all or the complete opposite. 8/10 I have zero problem, food is just right my order is right, but sometimes Depending on the employee and how busy the drive through is, you might be kept standing. And I understand alot of the reviews, but at the end of the day it's a FAST- food place and over time the name doesn't imply to how fast food comes out anymore. Or the quality, ur buying food from a fast food place that keep in mind is busy so it ain't a restaurant. At night it can be a bother and around 12 can also be a pain. Anyways that's enough with my ranting
Dietary restrictions: They have a number 16 teriyaki bowl with egg roll and its pretty good.“
“Jack in the Box is a go-to spot when you're craving fast food with a twist. Their menu offers a mix of everything—from classic burgers to tacos and breakfast items served all day. I always appreciate the variety, especially the late-night options when most places are closed. The Sourdough Jack and curly fries are my personal favorites; they’re satisfying and full of flavor. It’s not gourmet dining, but it’s perfect for a quick, tasty meal that hits the spot when you need it most.“
“Today I was the guy who served me, he didn't give me what I ordered and then he was angry he didn't want to give me fries and I returned the hamburger because he started to argue but he didn't give me my money back here I only have the resivo and I always buy right there but that cashier I was serving today very “
“To be quite honest I for one has never been a fan of Jack in the box since me being a manager at 1 years ago so to say they were really good fresh I mean that says a lot they have two thumbs up for me and I would definitely go there more and the drive-thru person was very friendly and patient that says a lot these days cuz a lot of cashiers are smart mouth ? rude you name it!“
“Jack in the Box is reliably predictable—late-night drive-thru staple with burgers that hit the spot and curly fries that don’t disappoint. The tacos are oddly decent, and the milkshakes are a fun throwback. No flair, just solid fast-food comfort when you want it.“
“Jasmin had outstanding customer service. I did not have to repeat my order. She made sure everything was covered. I walked in and she was busy but she simply acknowledged there was aCustomer in the store. Most places just let you stand there and will even walk right in front of you saying nothing. She was amazing.“
“This Jack in Box stands out against other Jack in the Boxes, other burger places and other fast food places. The manager here tries to get evert order right every time. On the rare occasions when it's not right, they fix it without a hassle. Cindy and I like almost everything they serve. I especially like the loaded mini tacos and the larger burgers. Cindy likes the sour dough Jack and the loaded fries.“
“Starting a road trip and used the drive thru to quickly grab something to eat. There was no line to wait in and there was only a very brief wait while the food was prepared. The order was exactly as ordered. I haven't had their tacos in years. Ordered the Monster taco ( 2 for $3). No surprises. Tasted the same as always.“
“Stopped in late at night as I was visiting out of town and having a good night. Wanted some late night Munchies and got a breakfast burrito. Breakfast burrito was cooked well and prepared correctly. We also got the mini tacos which were actually excellent. Probably would not get them sauce next time as it made it a little bit of a mess but that's not a problem. The only thing I did not like was the homeless person sitting outside of drive-thru window. Flipping me off and yelling at me. I'm sure they could have told him to move on or ask the police to escort him out of there. However, they were busy. Hopefully next time when I go through drive-thru I don't get yelled at and berated by a homeless person, but otherwise the experience of stopping through the drive-thru at Jack in The box was very pleasant.
Parking: They have their own parking lot“
“I had a long day at work and since it’s a sketchy area I was expecting subpar service but when I came up to the speaker I was surprised by the amazing service MR angel provided! I ordered the wrong thing and when I came up to the window to try and change instead of getting angry, Mr angel switched it for me immediately and brought out my food in minutes . This man deserves a raise or to work at a more suitable location for his customer service and I’m not sure if I got his name correct but he works at night and runs the drive through!“
“Food is always hot and fresh. Great place to have lunch, breakfast or both as my family likes fries for breakfast or pancakes for lunch. Rebeca at drive thru was great today got my order correct and even gave me all my condiments. Don't know if that was her name sorry to give credit to some one else that is the name on my receipt but to who ever worked drive thru did a great job, Thank you!“
“This is a cute Jack In The Box. The inside is small like a child's toy Jack-N-The Box!
Mariana G. is especially nice and has a command over what she is doing. Leslie has taken my order before and she is also very nice.
I appreciate the coupons I receive in the mail from Jack In The Box. They help save money in this era of double digit inflation we are all living through.“