“The workers are doing the best and always feel welcomed whenever I get my order. Maybe you should clarify if you're going to do a filming instead having a camera peeking out, not every starbucks is going to act the one you usually go to. Anyway people be normal to service workers ty 🩷🩷“
“My name is Dede and I’m a partner from a different location but Nathan really blew my mind. He’s such a sweet partner and each time I come he remembers me. This location is closer to where I live and I always feel welcomed. Thank you Nathan for living in our mission and values. Also making great connections at the window and when I come into your location. Great job!!!“
“Love there drinks - fraps. Hate the restroom policy we're your not allowed to use it unless you buy something. Nor can u hang there or even just get water. They do not give out water unless you buy something. But the staff are amazing thats why I give 5 stars and the food is decent. Atmosphere sucks because of the new policy“
“Kendall is awesome! My daughter was having a hard time articulating which cake pop she wanted and Kendall took the time to show her each one and help her select. She didn't rush my daughter of seem frustrated at the slow down it caused. She was very kind and made my daughters day! Thank you Kendall!!!“
“It's cozy enough to lounge about or study in this place and it's very convenient that it's attached to the bookstore. Had no trouble using my gift card here once. I really enjoy their egg bites, those are my favorites. There are plenty of places to sit inside the Starbucks itself and outside where there are umbrella equipped table sets.“
“Where do I start? This place is really great! I mean, you gotta give props to the staff because THEY KNOW WHAT THEY ARE DOING. They even recognize my order when I say "The Usual", which is a Mocha Cookie Crumble, which really makes the ordering quicker. The drinks get done in only around a minute as well! The staff is good, and if you had problems with the staff, please be nice to them and go there more than one time before giving an absolute review. And don't get me started with red cup day, which is a free cup, which I still keep to this day! The only downside is that when they are gone, they do take a long to get back, but the pros OVERWHELM the cons! You gotta try their stuff, and I truly recommend the Mocha Cookie Crumble!“
“Shoutout to Destiny! I placed an order with Uber eats and when I got my order I was missing my drink. I called the store and explained my situation, Destiny did not hesitate to help me. The gentleman at the drive thru was very sweet and understanding. Thank you guys, yall made my day I was craving my drink so bad! Lol“
“I love these guys! Every weekend i arrive to get shopping done and when I am finished I get coffee from this place, Shelly always knows what I want and even knows what my daughter wants. Great people, and I love the conversation. The drinks are aways on point. Great staff, and they make you feel like family and friends. Thank you and see you all next week!!“
“We travel alot . This starbucks is the best . Danny B and Ariana J have the best customer service and can make any drink . I never have to go back to get a redo . And believe me I been to every starbucks between here n San Angelo and Odessa and had either bad service or bad coffee . I never have to worry going into Tom Thumb to get my coffee always a great drink and great service with a smile . Listen starbucks . Send these 2 Danny B n Ariana J around to teach these other starbucks to make drinks and customer service !!“
“Tre in the Drive-thru just gave me the most amazing customer service I’ve had in a while. As I was taking the last few sips of my Caramel Ribbon Crunch Frappuccino, extra caramel, extra crunch with no whipped cream I noticed they or he wrote “You’re Fantastic! :)” How awesome was that?!?! It made my day. Thanks to the entire morning crew today!“
“Thank you god for Ms.Paige for making sure me and my husband got our Red cups she did an amazing deed today and I hope yall give her the biggest raise ever THANK YOU AGAIN PAIGE FOR HELPING ME!!!! I didnt get a red cup last year but this year you made sure I did!!!! THANK YOU AGAIN & Your kindness represents this company so well I will never forget youuuu!!!!“
“My husband and I stopped by this Starbucks on our morning walk.. and now we go as often as we can, thanks to Alexis! She is the true definition of a gem!! She is SOOO friendly, so sweet and happy to share a suggestion. When she’s off or busy, Ashton and Nikki are always so happy to help us as well! They are all so welcoming. The drinks are always made perfectly! And it’s really just a great start to our day.
Seriously to have people like them representing your business, I could only be so lucky!?
Kid-friendliness: They have no caffeinated drinks and super friendly employees!
Wheelchair accessibility: Low counters and plenty of room to allow ease using a wheelchair“
“The staff here is wonderful and knowledgeable and communicates well and knows what they are doing. I haven’t always been a fan of Starbucks but they definitely put the bucks in the staff and service and atmosphere. I really enjoyed all of the drinks and food. They know how to make the everything good and I am not easy to please nor am I a simple type of person. Wolfgang knew the assignment and delivered correctly.“
“Fast and friendly. Smells great. Made with care. Staff usually has great recommendations for new comers
Parking: Fresh, an caffeinated without the added jitters, definitely mindful of dairy allergens thankfully
Kid-friendliness: Cake pops are always a win“
“I like both UTA Starbucks locations, but this one is my favorite. I like that it looks more like a full Starbucks and the staff here are nice.The negative reviewers should remember that most of the employees here are students going through the stresses of classes and working just like everyone else. I've never experienced bad customer service here. If something is wrong with my drink I'll explain what I wanted and they're great with fixing it or remaking my drink.“
“My family and I are visiting from Pennsylvania this weekend, I am so thankful we came across this Starbucks, greetings with a smile, our coffees were delicious, outstanding customer, service, and quality in the full. Keep up the good work guys.“
“They are VERY busy but still get the drinks out quickly. My pink drink was perfect! Just a warning to those who don’t want to learn the hard way like I did: this is the starbucks near the ice rink. Not the one in Barnes and Noble (they don’t call themselves Starbucks, they said they are the Barnes and Noble coffee shop). I ordered online and went to the wrong location.“
“It's not as bad as I thought tho. After reading the reviews I thought it's gonna be a very bad experience, BUT! hear me out, every time I go here, my experience gets better and better. I appreciate the hard of the baristas here, even tho they r students, they're trying to be good, and I appreciate that. Also, sometimes the lines are very long and there will be only 2 baristas available, so it typically takes more time to make your order at these kind of situations, so please do not accuse the workers in these situations, it's not their fault. Overall I think they can do more better and right now they are improving their work. Overall, it's a lovely experience.“
“Very busy location, delicious as usual. I'm not a fan of their food, but they do have some good stuff. But I am here for the drinks. The best is the Venti White Chocolate Moca! Yummy as always. Service was good, but not as friendly as other locations I have been to. I think they were just stressed out. It was very busy when I came in.“